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Meals were adequate but could be better. Lots of movies, podcasts, tv shows. We really enjoyed using our personal headsets highly recommended. 15 hrs flight great to travel at night.

Awful…flight was delayed more than 12hrs, missed all connections to Fort Wayne, IN, had to get flight to another city 2 hours from my destination, flight was again delayed by 40 mins because they did not have enough fuel, again missed a connection, finally arrived in Indiana at 11pm…but before my 2 hour drive home, ay, no Five That Our Luggage Never Made On The plane and Still In Chicago

Very good service and very helpful support staff (wheelchair service)

We waited too long to get water while the plane was on the Tarmac awaiting de-icing.

Got automatically assigned a middle seat, unless I fork out extra money for seat assigment.

one hour to board connecting flight from frankfurt trying to beat the far Z gate and with immigration of USA ppus waited for delayed boarding in gare for an hour and fly half gour late worst transit im frankfurt this airlines are for profit passengers are victim of dysfunctional airline frankfurt so crowded restroom are too small

Friendly flight crew, clean plane, on time, great tandoori chicken

Horrible. Delayed on both planes several times. No attempt to fix it

Customer service - staff was effective in getting my trip rescheduled

The food needs to be improved, up to the standard of the people and the accommodation.