Beverage and food services are excellent. We enjoy paying the extra for economy plus for the 3 inches more leg room to be exact.
Beverage and food services are excellent. We enjoy paying the extra for economy plus for the 3 inches more leg room to be exact.
Flight from CLT to DUS via MUC ticketed by United Airlines and operated by Lufthansa. 2nd leg of flight from MUC to DUS was cancelled and no notification provided. At check in , Lufthansa agents at airport were unable to locate record and wanted us to contact United Airlines directly.
Got automatically assigned a middle seat, unless I fork out extra money for seat assigment.
It was fine. Everything ran on time, crew was great.
It was a great flight, great crew, excellent service, fantastic brand new place, overall 10+ on the experience! Thank you.
You could have been ON TIME! And I was miffed because I spent an extra $82 to get my seat and the steward put a woman from the back in my aisle for nothing because her movies wouldn’t work. I’ll try that next time and save $82!
Customer service - staff was effective in getting my trip rescheduled
Food was really good. Chicken curry delicious. Great service. Had 3 seats, what a pleasure. What about a healthier desert option on the dinner? Yogurt, fruit? Thankyou
The United Airline's staff was very polite and helpful. The contractors that provided wheelchair assistance in Houston were very unorganized and rude. They were causing passengers to almost miss their flights. They were taking passengers to the holding area and forgetting about them. This happened on my return trip to Houston on Nov 13. Their service was very poor. But, my trip with the airlines was excellent.
Flight was late so we were sent with another airline