Overview

Best Western Sovereign Hotel - Albany

1228 Western Avenue, Albany, NY 12203-3326, United States
+1 518 489 2981

S$ 124+

Overall guest ratings

7.2/10 Good
based on 1,627 reviews

Review highlights

  • 9.3
  • 9.0
  • 5.0
  • 4.7

Good to know

  • Friendly service

Nearby

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    About

    Welcome to the Best Western Sovereign Hotel Albany! When staying at our Albany hotel, a trip to the Crossgates Mall is a must, whether you’re here for an event at SUNY Albany (Albany University) or just getting away from the city. A great academic community, the College of Nanoscale Science and Engineering (CNSE) and the College of St. Rose are also in the neighborhood. We cater to all guests, whether you’re a healthcare professional at Albany Medical Center or simply touring a nearby college campus, our friendly staff members will make you feel at home. Catch a game at the Times Union Center or take a stroll around Washington Park. The Palace Theatre always features exciting shows and don’t forget to attend a SUNY athletic event. They bring athletes and fans to the area from around the country. Take in a Guilderland Soccer Tournament or visit the Saratoga Racecourse for an adrenaline rush. Even if you’re here to take the NYS Bar Exam, it’s important to treat yourself after those months of studying. How about a trip to the Altamont Fairgrounds to see what’s happening? All year-round there are special events taking place. Employees of General Electric (GE®) and Global Foundries® are a couple of our regular guests, and we prioritize business travelers who want to feel at home. Close to the Amtrak Rensselaer Station and Albany International Airport, traveling is easy at our Albany hotel. Nearby, the NYS Museum and Empire State Plaza are must-sees for vacationers. Tour the capitol buildings and try out some of the local fare. Afterwards, you can rest easy in your spacious room with luxurious bedding. It’s the little touches that make any trip special, and we combine the best in service with the best amenities. Book a room at the Best Western Sovereign Hotel Albany now!

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    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Laundry service
    • Room service
    • ATM on-site
    • Business centre
    • Internet
    • Meeting/Banquet facilities
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Pool table
    • Designated smoking area
    • Storage available
    • Laundry facilities
    • Cable or satellite TV
    • Sauna
    • Free airport shuttle
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.2 Good
    based on 1,627 reviews
    • 9.3 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
      10.0 "100% thought it was a great value."
    • 9.0 "Terrific location."
      7.7 "Great parking, according to 77%."
      9.7 "Easily accessible by car, said 97%."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% thought parking was inexpensive."
    • 8.6 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      7.6 "76% thought the service was very professional."
      7.1 "71% found the restaurant service to be one of the best."
    • 5.3 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 5.0 "Rooms are ok."
      3.3 "67% complained about the bathroom."
      1.6 "84% thought they were poorly maintained."
      4.4 "56% said rooms were small."
      3.2 "68% said the bathroom was dirty."
      4.6 "54% had problems with the shower."
      2.5 "75% found problems with the furniture."
      3.1 "For 69%, the rooms looked old."
      1.6 "Air conditioning was criticized by 84%."
      3.3 "67% were unsatisfied with the kitchenette."
      1.0 "90% criticized the small bathroom."
    • 4.7 "Not very comfortable."
      4.4 "56% said rooms were small."
      4.0 "60% thought it was too noisy."
      1.6 "Air conditioning was criticized by 84%."
      1.0 "90% criticized the small bathroom."
    • 3.9 "Wellness & sports facilities were not very nice."
      0.0 "100% were unhappy with the sauna."
    • 3.8 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 3.0 "Horrible vibe."
      2.6 "74% criticized the unstylish hotel."
      2.6 "For 74%, the lobby entrance was sub-standard."
      3.6 "64% didn't like the unstylish hotel."
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    Overall rating

    7.5 Good
    based on 585 reviews
    • 9.4 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
    • 8.7 "Location is great."
      7.2 "Great parking, according to 72%."
      10.0 "100% thought parking was inexpensive."
      9.6 "96% liked the proximity to shopping."
    • 8.6 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      7.7 "77% thought the service was very professional."
    • 6.0 "Rooms are ok."
      5.9 "Beds were acceptable for 59%."
      6.6 "Only 66% said rooms were clean enough."
    • 5.2 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 3.8 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 3.3 "Vibe wasn't good."
      2.9 "71% criticized the unstylish hotel."
      2.8 "For 72%, the lobby entrance was sub-standard."
    • 2.7 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      2.8 "For 72%, the lobby entrance was sub-standard."
      0.6 "94% complained about the elevator."
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    Overall rating

    7.0 Good
    based on 585 reviews
    • 9.3 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
    • 9.1 "Terrific location."
      7.8 "Great parking, according to 78%."
      9.5 "95% liked the proximity to sightseeing."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      7.5 "75% thought the service was very professional."
    • 8.5 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 5.0 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      5.3 "Beds were acceptable for 53%."
      5.0 "Only 50% thought the shower was ok."
    • 5.0 "Average cleanliness."
      3.5 "65% thought it was rather dirty."
      3.7 "63% said the bathroom was dirty."
      2.3 "Dirty pool, said 77%."
    • 4.7 "Not very comfortable."
      4.4 "56% said rooms were small."
      4.0 "60% thought it was too noisy."
    • 3.9 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 2.9 "Horrible vibe."
      2.5 "75% criticized the unstylish hotel."
      2.6 "For 74%, the lobby entrance was sub-standard."
    • 2.8 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      2.6 "For 74%, the lobby entrance was sub-standard."
      1.0 "90% complained about the elevator."
      2.0 "80% thought the facilities needed updating."
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    Overall rating

    6.8 Good
    based on 227 reviews
    • 9.4 "Excellent value."
    • 9.0 "Terrific location."
    • 8.5 "Breakfast is good."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
    • 5.3 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 4.8 "Rooms are not good."
      4.4 "56% didn't like the uncomfortable beds."
      2.0 "80% thought they were poorly maintained."
      3.1 "69% complained about the bathroom."
      3.1 "For 69%, the rooms looked old."
      2.0 "Air conditioning was criticized by 80%."
    • 4.2 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      3.8 "62% thought it was too noisy."
      2.0 "Air conditioning was criticized by 80%."
    • 4.1 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 2.8 "Horrible vibe."
      2.6 "74% criticized the unstylish hotel."
    • 2.8 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
    View all review categories

    Overall rating

    7.5 Good
    based on 227 reviews
    • 9.4 "Excellent value."
    • 9.1 "Terrific location."
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
    • 8.4 "Breakfast is good."
    • 5.1 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 5.0 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
      5.1 "Beds were acceptable for 51%."
    • 4.7 "Not very comfortable."
      4.4 "56% said rooms were small."
    • 4.0 "Internet is poor."
    • 3.0 "Horrible vibe."
      2.4 "76% criticized the unstylish hotel."
      2.8 "For 72%, the lobby entrance was sub-standard."
    • 2.7 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      2.8 "For 72%, the lobby entrance was sub-standard."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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