Overview

The Norfolk Hotel

267 Hagley Road, Birmingham, United Kingdom
+44 121 454 8071

S$ 46+

Overall guest ratings

5.3/10 OK
based on 2,561 reviews

Review highlights

  • 8.5
  • 5.7
  • 4.0
  • 3.2

Nearby

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    AMENITIES

    • Business centre
    • Internet
    • Wi-Fi
    • Meeting/Banquet facilities
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    5.2 OK
    based on 2,510 reviews
    • 8.5 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
      9.1 "91% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 5.7 "Food is average."
      6.0 "Only 60% were satisfied with the menu."
    • 5.7 "Service is ok."
      6.3 "Only 63% found the staff to be friendly enough."
      6.2 "62% said the reception staff was ok."
      5.8 "Only 58% thought the service was professional."
      5.4 "Hotel security was average, thought 54%."
    • 5.4 "Breakfast is mediocre."
    • 4.0 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
      1.4 "86% didn't like the unstylish hotel."
      2.9 "Unfriendly atmosphere, according to 71%."
    • 3.2 "Quite uncomfortable."
      3.4 "66% didn't like the uncomfortable beds."
      4.7 "53% said rooms were small."
      1.0 "90% thought it was too noisy."
      2.7 "73% criticized the small bathroom."
    • 2.7 "Awful rooms."
      1.6 "84% said rooms were dirty."
      2.7 "73% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      3.4 "66% didn't like the uncomfortable beds."
      2.0 "80% had problems with the shower."
      1.7 "83% said the bathroom was dirty."
      1.5 "85% found problems with the furniture."
      4.7 "53% said rooms were small."
      2.2 "78% thought the tv was sub-standard."
      4.0 "For 60%, the rooms looked old."
      2.7 "73% criticized the small bathroom."
      1.3 "87% were unsatisfied with the kitchenette."
      3.1 "69% were disappointed with the minibar."
      3.6 "64% were unhappy with the view."
    • 2.5 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
      2.5 "75% thought it was overpriced."
    • 2.3 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      0.6 "94% didn't like the architecture."
      0.5 "95% complained about the elevator."
      2.8 "72% thought the facilities needed updating."
    View all review categories

    Overall rating

    4.9 OK
    based on 978 reviews
    • 8.5 "Location is great."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
    • 5.8 "Food is average."
    • 5.4 "Service is ok."
      5.8 "Only 58% found the staff to be friendly enough."
      6.2 "62% said the reception staff was ok."
      5.8 "Only 58% thought the service was professional."
    • 5.2 "Breakfast is mediocre."
    • 4.4 "Vibe wasn't good."
      3.9 "61% criticized the unstylish hotel."
      1.3 "87% didn't like the unstylish hotel."
      2.9 "Unfriendly atmosphere, according to 71%."
    • 2.9 "Quite uncomfortable."
      2.8 "72% didn't like the uncomfortable beds."
      4.8 "52% said rooms were small."
      0.9 "91% thought it was too noisy."
      2.8 "72% criticized the small bathroom."
    • 2.7 "Awful rooms."
      1.3 "87% said rooms were dirty."
      2.7 "73% complained about the bathroom."
      2.8 "72% didn't like the uncomfortable beds."
      0.3 "97% thought they were poorly maintained."
      1.5 "85% had problems with the shower."
      1.6 "84% found problems with the furniture."
      1.7 "83% said the bathroom was dirty."
      4.8 "52% said rooms were small."
      4.2 "For 58%, the rooms looked old."
      2.3 "77% thought the tv was sub-standard."
      2.8 "72% criticized the small bathroom."
    • 2.6 "Disappointing internet connection."
    • 2.5 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
      0.5 "95% didn't like the architecture."
    View all review categories

    Overall rating

    4.9 OK
    based on 376 reviews
    • 8.5 "Location is great."
      10.0 "City centre within easy reach, said 100%."
    • 5.8 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      6.2 "62% said the reception staff was ok."
    • 5.7 "Breakfast is mediocre."
    • 4.1 "Vibe wasn't good."
      3.7 "63% criticized the unstylish hotel."
      1.5 "85% didn't like the unstylish hotel."
    • 3.3 "Not very comfortable."
      3.1 "69% didn't like the uncomfortable beds."
      1.1 "89% thought it was too noisy."
    • 2.6 "Awful rooms."
      1.8 "82% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      3.1 "69% didn't like the uncomfortable beds."
      2.0 "80% had problems with the shower."
      1.8 "82% said the bathroom was dirty."
      1.3 "87% found problems with the furniture."
      4.3 "For 57%, the rooms looked old."
      2.0 "80% thought the tv was sub-standard."
    • 2.2 "Terrible amenities."
      2.2 "78% thought the building wasn't nice."
      0.5 "95% didn't like the architecture."
      2.8 "72% thought the facilities needed updating."
    • 2.2 "Disappointing internet connection."
    View all review categories

    Overall rating

    5.4 OK
    based on 1,154 reviews
    • 8.3 "Location is great."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 5.9 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      6.2 "62% said the reception staff was ok."
      5.1 "Only 51% thought the service was professional."
    • 5.7 "Food is average."
    • 5.3 "Breakfast is mediocre."
    • 3.6 "Vibe wasn't good."
      3.3 "67% criticized the unstylish hotel."
      1.3 "87% didn't like the unstylish hotel."
    • 3.5 "Not very comfortable."
      3.9 "61% didn't like the uncomfortable beds."
      1.0 "90% thought it was too noisy."
      4.6 "54% said rooms were small."
      2.5 "75% criticized the small bathroom."
    • 2.8 "Awful rooms."
      2.3 "77% said rooms were dirty."
      2.9 "71% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      3.9 "61% didn't like the uncomfortable beds."
      2.4 "76% had problems with the shower."
      2.0 "80% said the bathroom was dirty."
      1.4 "86% found problems with the furniture."
      4.6 "54% said rooms were small."
      2.2 "78% thought the tv was sub-standard."
      3.6 "For 64%, the rooms looked old."
      2.5 "75% criticized the small bathroom."
    • 2.6 "Disappointing internet connection."
      2.4 "76% thought it was overpriced."
      2.9 "71% said the wifi quality was bad."
    • 2.0 "Generally quite dirty."
      2.3 "77% said rooms were dirty."
      1.2 "88% thought it was rather dirty."
      2.0 "80% said the bathroom was dirty."
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