Cons: The rental facility did NOT honor the reservation saying that since it was made the night before, they didn't have a car available. Then they asked for more money to give me another car!!!! After I refused, the rude attendant there (Jerald) asked me to wait 15 minutes so that he could get a van instead. Then he left and did not come back for 50 minutes! When I complained about the long delay, he said that I agreed to the van, so it is my fault.
Long story short, I have rented numerous cars before, but I have NEVER had such a horrible experience.
AVOID this location if you can.
16 Nov 2015
Everyone was great
Pros: Guy who greeted me at the airport was awesome. Informative and friendly.
Cons: Wish when I booked, I knew they were closing at 4pm. Was cutting it close...
Needed a bit more explanation of ez pass (didn't realize it needed to be moved on windshield so it could be actively read.
31 Jul 2016
Pros: I appreciate that the price quoted by Kayak didn't change- that is, there were no surprises. It was by far the best deal I could find, most similar rentals were 2x the price I paid.
21 May 2017
Pros: That I could drop off the car to another location than where it was picked up and the rate was pretty good
Cons: They did not clean the car at all. Gross stains everywhere and broken cheese-its through the floors.
16 Jul 2017
Avoid renting a car at that location at all cost
Cons: The employees could were rude and lacked professionalism. It was like dealing with an inner city gang member. The station did not honor the same card that was used for previous Avis rentals. The only employee was completely diengages. Returning the car, they were unable to provide documentation as the airport was undergoing construction and they did not have an operational handheld device.