Pros: Angela was great. She was patient and worked with me
Cons: I reserved a minivan. I had children with me on this trip. The mini van would have been ideal. I feel hertz did not have one available when I made the reservation, but went ahead and promised me one. It was disappointing.
5 Apr 2016
Hertz - poor customer service
Pros: Car was excellent
Cons: Hertz customer service agent at Buffalo airport was the worst i have ever encountered in 30+ years of renting cars
will never rent from Hertz again
28 Apr 2016
Pros: Staff at Buffalo location on Genesee Street very friendly and helpful.
Cons: It was flawless.
5 Oct 2016
Cons: They didn't have a pickup at the airport, had to pay for a 5 min taxi ride across the st. The location was extremely dirty, stains everywhere! The manager was nice, helpful. Waited 20 mins to talk with someone when dropping off because they were on the phone, need more people. Over very disappointed with this company. I won't rent through hertz again or recommend to anyone.
21 Oct 2016
Travel in style!
Pros: We rented a Ford Escape and it was roomy and comfortable. The price was very reasonable. We thoroughly enjoyed our experience!
Cons: When we got to the airport around 8p we tried to call the company and got a guy's outgoing cell phone voicemail with the name of a different company that had something to do with car renting. They had no shuttles and no one at the airport had heard of the company. We ended up just renting from another company because their Yelp! page said they were closed. Doesn't seem like a full service operation or a viable option for car rental in Buffalo.
4 Jan 2016
Pros: Wound up with a Chrysler 200, which was a little nicer than expected.
Cons: No satellite radio, which I thought was standard in rentals. Also, I foolishly opted for the insurance online. They wound up charging me for 5 days insurance on a 4 day rental. Lastly There is no sign for Ace rental on the hotel where I picked up the car, it was actually Corporate Rental.
Insurance Coverage always lead to cofusionconfusio
Pros: Arrangements by car company
Cons: Insurance was charged again
and for this pleae investigate as why I was charged in first place and then the car rental company sated as that was not enough.
3 Sep 2016
Pros: Reasonable rate, clean, and fast pick/drop off, staff is friendly
5 Oct 2016
Paid more because only had Fiat available
Pros: The people we're nice.when
Cons: When I picked up the car the only economy car that was available was a tiny Fiat that wouldn't even hold my luggage.
The only option that I was given was to upgrade to a chevy Cruze which was $25 more for 4 days.
My experience in the past w/ Emterprise is that they do ALL that they can to make the customer happy.
I wasn't happy w/this situation and I told them that I wasn't!
Also on my emailed receipt it said that I'd paid for an an economy car when I actually paid for an upgrade.