Cons: Windsheald in inner side was dirty.
Shining dashboard created refection on sun.
Nissan altima not suitable for baby stroller. Look for 5 doors car.
Luck of climat control.
2 Nov 2015
A good experience.
Pros: Very good and professional service from employee from whom I picked up the car.
The car was clean and performed well.
27 Dec 2015
Pros: Great service, even though I'd messed up my reservation, and it was a holiday.
Cons: Not a comfortable car.
29 Dec 2015
Cons: They told me they're have the car and I have a confirmation number but after I be there they say we are sorry no car available
10 Jan 2016
They cancelled my reservation 30 minutes before it
Cons: They cancelled my reservation right before it started. It was super frustrating. I did only reserve it a day in advance but they should not say they have inventory if they do not.
6 May 2016
Pros: The service smooth and efficient
The car soft strong and comfort
8 Jun 2016
Unable to rent a car
Cons: The online booking system was malfunctioning and it allowed me to rent a car from a location where no cars were available. The Hertz associate called me about 45 minutes before my scheduled pick-up time (as I was en route to the Hertz location) to let me know no cars were available. The part that was irritating was that he did not offer to help me find a new car to rent. He essentially said that no cars were available at their location or any other Hertz location and there was nothing he could do to help.
Whether it's finding a car from a different location or helping me find a car at another car rental agency (even a competitor), the team should help their customers. I spent my entire morning doing damage control on an issue that was caused by the technology malfunction and could've been helped by the Hertz team. Extremely disappointed and will think twice about renting from Hertz again, despite the fact I normally think you guys are great.
17 Jul 2016
Cons: I showed up and they told me I can;t return the car on Saturday as I ordered but only on Monday asking for 3 times the original charge. Had to cancel the reservation and my one day vacation
16 Sep 2016
Cons: We had to wait for the car and it the inside was very dirty when we received the car.
Pros: I did much better with these guys than with the dominant Enterprise location here (in Redwood City that sells off the used cars). I usually have issues with them using a debit card, but this rental was much smoother and painless. Fast in, fast out, got a good car, no hassles when I needed to extend a bit.
Cons: I would sign up for an account with Enterprise and become a more permanent customer if that meant they wouldn't have to run a credit check and take two forms of ID on every single rental. Unfortunately their companywide policy is: let credit cards slide, always check debit cards.
8 Aug 2016
Pros: That I did not have the same experience I had last year when they had overbooked and I only got a mini van at the last second. Very stressful!! This year Kyle Sacher at the 2821 El Camino Real, Redwood City, CA, office took care of me and did an excellent job. The car was there and ready, and everything went as smoothly as possible. Thank you, Kyle!
Pros: Staff was dressed nicely and were very nice.
Cons: When receiving the car i insisted that the tires were not inflated enough and they checked it with a dinky tire gauge...
An few hours out of san francisco the tire went flat and i got stuck on the side of the road.
Car was dirty and smelled like it wasnt even aired out after the last driver.
Car had some gear issue at the end of the trip and kept over heating.
It was very very expensive for the car i got.