Cons: They didn't show me around the car to check the condition of the car.
28 Nov 2016
Pros: Car was fine
Cons: Signed up on Kayak for a Wed-Sat rental but the rental place is closed on Sunday and there's no after hours drop-off so you have to pay for the sunday and ruin your monday morning to get the car returned...
28 Dec 2016
Pros: Excellent customer service and the car ran smoothly. I would come back again as long as the rental price is to my liking
12 Aug 2017
Cons: Switch and betted me on Hybrid car!
I ended up with a car with 10480 miles and rear end damage on it, instead of a brand new one with 600 miles as promised!
17 Mar 2017
I expected more from Hertz
Pros: pick up was quick and orderly. The location looked new and the only agent there, who introduced himself as the Desk Manager, was friendly. The minivan we rented was spacious, enough for 8 passengers.
Cons: My husband checked around the exterior and driver-side and passenger side of interior only when he was at the location. Unfortunately, we were already 1hr away picking up guests/friends from out of town, when we realized that the very back row-seat wasn't cleaned properly and with lots of dog fur/hair (you can see fur on seats, inside cupholders and floor) :( Our daughter, who we asked to seat in that part, kept sneezing. We were too far and would be late for our reservations to turn back to request for an exchange/diff car. So make sure to double check your rental next time. upon return, we mentioned our issue to the Desk Manager and he apologized for it. Hopefully, they can check on their end too for other renters sake next time.
15 Sep 2017
Decent staff, horrific company
Pros: I was given a $25 voucher for the address mishap.
Cons: The engine maintenance light was on the whole time, I was sent to the wrong address (the address on the receipt was to a location that closed over a year ago, so I paid double the cab fare getting to the right place), it then took over an hour to get out the door with my car despite only one person being ahead of me.
When the car stalled and that engine light started to look suspicious, they refused to allow me to return to another location. They wanted to charge me a one-way rental fee.
I appreciated the voucher, but I'll never use it. I'll never return to Hertz again.