Pros: I picked up at Redding Airport (extremely small terminal) so it was very easy to pick up and return the car.
8 Aug 2016
I was misled about the drop off point
Pros: The car was available for pickup.
Cons: The drop off point of Reno Intl. Airport that I requested was not relayed to AVIS and I ended up paying DOUBLE for my rental to drop off at the airport! Not Acceptable!!!
11 Aug 2016
Maybe a better system...
Pros: The problem was taken care of and I didn't lose that much time.
Cons: After reserving a car, it wasn't ready when I went to pick it up. Apparently the system had rented more cars than the location had. I felt bad for the person behind the desk. Seems like something easy to fix.
15 Sep 2016
Avis counter at Redding airport closed prior to ou
Cons: Had confirmed reservations at Redding , California airport. Plane arrives at 4:45. Avis counter closed at 4pm. "New operating hours" sign. Got stranded. When confronted Avis person on the way back several days later, the answer was " Its Redding" " Call corporate office"
Very poor service indeed!!! Beware!!!!
Pros: Personable and fast. Our reserved car was not available so we got a free upgrade! After a 12 hour road trip, we were surprised by how comfortable we still were. No hidden fees. No BS. Just great service! Very affordable! Will rent from again!
Cons: If your credit card is a debit card linked to your checking, you have to provide additional information and documentation that we weren't made aware of beforehand. However, the quick and courteous staff got everything handled over our cell phone.