Pros: The service at both pick-up and drop-off was great! The staff is very helpful and friendly. The car I received was clean and in excellent condition.
Cons: Car rentals can get quite costly with all the additional fees. I wish the fee for choosing a drop-off location different from the pick-up location was a little lower, especially because I barely drove the car and only used it to get me from Allentown to Poughkeepsie (approximately 110 miles). Additionally, insurance is high. It would be better if the cost was per 24 hour rental period rather than calendar day. With those extra costs, the rental price was not as good of a value as I had hoped for.
13 Apr 2016
Great customer service!
Pros: Customer service at both my pick-up and drop-off locations was great! My car was comfortable and just what I needed.
Cons: I wish the charge for dropping off in a location different than the pick-up location was a little less.
1 Aug 2016
Cons: I called and asked to be picked up at the station and the woman (after just hanging up several times) irritatedly and dismissively told me to take a cab. The cab took nearly half an hour (for an 8 minute trip) and when i arrived, Budget was closed, leaving me stranded in the rain in the middle of nowhere. Worthless.
15 May 2017
Pros: Budget representative, Glenn, was friendly, smiling, courteous, quick, efficient. He got me into the car within 10 minutes.
Needed another set of wheels for a couple of weeks
Pros: The rental process was easy and the car was fine. All we needed was a bucket with four wheels and an engine and that's exactly what we got. Car was new and in good working order. No complaints. We were in and out both on pick-up and drop-of in just a few minutes.
Cons: The location in Poughkeepsie is kind of a pain to get to. The facility itself was fine: a basic little building next to a parking lot. it's just it's location off the Route 9 strip that was a detraction.
I don't really like the gasoline policy. We got the car with a third of a tank and were told we could return it with a third of a tank. There were all sorts of options about buying gas up front, blah blah blah. That adds a bit of guess work. Just give me a full tank and require it to be full upon return. None of this gasoline gamesmanship, please.
12 Sep 2016
Closed on holidays, will charge you an extra day.
Pros: It was in Poughkeepsie.
Cons: They are closed on the holidays, but will allow you to book a drop off date for them. Then they will charge you however many days between when you dropped off the keys, and when they come back from holiday because they weren't able to "close out your contract."
26 Oct 2016
Excellent Vehicle and Service
Pros: We had a great car, 2016 Versa, and the staff were efficient, pleasant and professional.
7 Nov 2016
Good, but distant location
Pros: Staff professional and courteous
Cons: Location far from center and train station. Short hours on Sunday (until noon only). Car tank was half full which made refueling before drop off hard to gauge.
Pros: The guys at this Enterprise office in Poughkeepsie were friendly and efficient! They really knew how to take care of us for our weekend economy rental. I really appreciated the ride to and from the train station! That's a big plus.
6 Mar 2017
Stay away from Enterprise
Pros: The car I had was really nice. The customer service was not. First off, I had no gas in the tank to begin with and they expected me to bring it back with full gas. Second of all, all of the times before I rented with Enterprise, I never had to put no more than $25, but this time, $250?!? That's insane. Third of all, why is it that I don't find out until I'm ready to pick the car up and pay them, they tell me I can't rent from out of state?! I'm from NC and couldn't rent the one in NY. First time I've ever herd that. Never again will I rent from them.
Cons: The car I had was really nice. The customer service was not. First off, I had no gas in the tank to begin with and they expected me to bring it back with full gas. Second of all, all of the times before I rented with Enterprise, I never had to put no more than $25, but this time, $250?!? That's insane. Third of all, why is it that I don't find out until I'm ready to pick the car up and pay them, they tell me I can't rent from out of state?! I'm from NC and couldn't rent the one in NY. First time I've ever herd that. Never again will I rent from them.