Cons: Why do they have to type for 10 minutes to enter a rental. The system should make the process quicker.
25 Apr 2016
Reserved car, no car available.
Cons: Cancelled my rental at the last minute.
20 Oct 2016
Cons: I asked for an intermediate size vehicle, because parknig is so tight at my destination. When I arrived, I was told I could take a pick-up truck or a van, or I could wait for an hour to be taken to an alternate location.
19 Sep 2016
Cons: Agent didn't apply kayak deal price. I had to call back to get refunded for the lower price.
Cons: I was charge 2 days instead of 1. The manager in the dropoff office couldn't modifie the bill. I had to waste my time calling the customer service. They finally confirmed me that they will modifie the boll, but I still do not have a written confirmation
27 Apr 2016
Pros: Desk staff; Ease of pickup and return
Cons: Car was dirty; No car manual; Disliked the car model (Ford Escape)
Cons: The car had not been washed. It also had, some time in the past, had someone smoke in it (as became apparent once the car got warmer). Using the windshield defroster made the heat stop working. Had I not had to drive to a conference before they opened, I would have returned the car and made alternative plans (from another rental place).
Attention during pickup and dropoff was desultory. At no point did anyone ask how the car was (I would have told them if they had).
I will not rent here again.
10 travellers who rented a car in Worcester gave the car agency they used an average rating of 6.6