Overview

Hotel Jen Penang
Top Business Hotel

Magazine Road 10300 Malaysia, George Town (Penang) 10300, Malaysia
+60 4262 2622

S$ 73+

Overall guest ratings

8.1/10 Excellent
based on 2,212 reviews

Review highlights

  • 9.6
  • 8.8
  • 8.8
  • 6.0

Good to know

  • Friendly service
  • Great shopping

Nearby

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    About

    Putting you just a 5-minute drive from Camera Museum and Clan Jetty, Hotel Jen Penang By Shangri-La offers an airport shuttle (available 24 hours) for MYR 117 per vehicle. Guests can indulge in hot stone massages, and The Islander serves breakfast, lunch, and dinner. There are 2 bars/lounges and an outdoor pool, and rooms at this upscale hotel get the details right with deep soaking tubs and pillow menus.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Steam room
    • Terrace/Patio
    • Laundry facilities
    • Spa
    • Child pool
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.1 Excellent
    based on 2,212 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.3 "Easily accessible by car, said 93%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
    • 8.8 "Bar is amazing."
      8.8 "Delicious alcoholic drinks, according to 88%."
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      9.7 "97% were happy with the shuttle service."
      9.0 "90% said the booking process went smoothly."
      8.0 "80% were happy with the room service."
      10.0 "100% said the concierge service was amazing."
      9.3 "93% said the recreation staff was great."
    • 8.6 "Food is delicious."
      10.0 "Yummy desserts, said 100%."
      8.2 "82% loved the menu selection."
      10.0 "100% enjoyed the snacks that were offered."
      9.1 "91% were happy with the price."
    • 8.2 "Breakfast is good."
    • 6.0 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
      6.7 "Beds were acceptable for 67%."
      5.4 "For 54%, maintenance was acceptable."
      6.5 "Only 65% thought the air conditioning was adequate."
    • 4.5 "Vibe wasn't good."
      2.8 "72% criticized the unstylish hotel."
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    Overall rating

    7.9 Good
    based on 840 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.4 "Easily accessible by car, said 94%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      9.8 "98% were happy with the shuttle service."
    • 8.7 "Food is delicious."
    • 8.6 "Bar is amazing."
    • 8.6 "Good value."
    • 5.8 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
      6.5 "Beds were acceptable for 65%."
      5.2 "For 52%, maintenance was acceptable."
    • 4.2 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
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    Overall rating

    8.1 Excellent
    based on 840 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.3 "Easily accessible by car, said 93%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 8.7 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      9.8 "98% were happy with the shuttle service."
    • 8.6 "Food is delicious."
    • 7.8 "Good breakfast."
    • 7.5 "Internet works."
    • 4.9 "Rooms are not good."
      2.2 "For 78%, the rooms looked old."
      3.0 "70% complained about the bathroom."
      1.0 "90% found problems with the furniture."
      4.9 "51% thought they were poorly maintained."
      2.4 "76% said the bathroom was dirty."
    • 3.9 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
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    Overall rating

    8.1 Excellent
    based on 221 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.3 "Food is delicious."
    • 8.3 "Good value."
    • 8.0 "Breakfast is good."
    • 6.9 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 6.0 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
    • 3.7 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
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    Overall rating

    7.6 Good
    based on 309 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.0 "Incredible bar."
    • 8.8 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 8.3 "Food is delicious."
    • 8.1 "Good value."
    • 6.1 "Average comfort."
      6.6 "Beds were acceptable for 66%."
    • 5.2 "Rooms are ok."
      6.6 "Beds were acceptable for 66%."
    • 4.2 "Vibe wasn't good."
      2.7 "73% criticized the unstylish hotel."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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