Overview

Sofitel Hamburg Alter Wall

Alter Wall 40, 20457 Hamburg, Hamburg, Germany
+49 40 369 500

S$ 197+

Overall guest ratings

8.7/10 Excellent
based on 3,233 reviews

Review highlights

  • 9.3
  • 8.5
  • 6.8
  • 6.8

Good to know

  • Professional service
  • Comfortable beds
  • Friendly service
  • Near city centre

Nearby

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    About

    The Sofitel Hamburg Alter Wall hotel near the River Alster is a harmonious fusion of highly functional design and modern facilities. The bold, opulent, purist design uses simple and luxurious materials such as glass and marble or precious materials and steel to create a unique aesthetic. Enjoy international cuisine in the Ticino restaurant or relax with a drink on the sunny waterfront terrace of this 5-star hotel in Hamburg. The Seagull Spa is an oasis of relaxation for those seeking tranquility.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    based on 3,233 reviews
    • 9.3 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      8.6 "Easily accessible by car, said 86%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.1 "71% thought the service was very professional."
      7.5 "75% were happy with the room service."
      7.7 "Housekeeping was great, according to 77%."
      9.6 "96% said the concierge service was amazing."
      7.5 "Lovely bar service, according to 75%."
    • 7.5 "Good pool."
    • 7.5 "Good breakfast."
    • 7.1 "Wellness & sports facilities were pleasant enough."
      7.6 "top-notch fitness area, thought 76%."
    • 6.8 "Average comfort."
      6.5 "Only 65% said rooms were big enough."
      6.1 "For only 61%, the noise level was all right."
    • 6.8 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
      6.0 "Only 60% said rooms were clean enough."
      5.2 "Only 52% thought the shower was ok."
    • 6.5 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      5.7 "Only 57% said that wellness & sports facilities were clean enough."
    • 3.8 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
    • 2.9 "Terrible value."
      0.5 "95% said the breakfast was too expensive."
      0.5 "The price was too high for 95%."
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    Overall rating

    8.7 Excellent
    based on 1,875 reviews
    • 9.1 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.5 "Easily accessible by car, said 85%."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.9 "Housekeeping was great, according to 79%."
      9.5 "95% said the concierge service was amazing."
      7.1 "71% were happy with the room service."
    • 7.4 "Good pool."
    • 7.4 "Good breakfast."
    • 7.0 "Wellness & sports facilities were pleasant enough."
      7.5 "top-notch fitness area, thought 75%."
    • 6.9 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      6.0 "Only 60% said rooms were clean enough."
    • 6.5 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      5.1 "Only 51% said that wellness & sports facilities were clean enough."
    • 3.5 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 2.5 "Terrible value."
      0.4 "96% said the breakfast was too expensive."
      0.3 "The price was too high for 97%."
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    Overall rating

    8.7 Excellent
    based on 452 reviews
    • 9.3 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
    • 8.2 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 7.5 "Good pool."
    • 7.5 "Nice rooms."
      7.8 "78% said the beds were comfortable."
      8.6 "86% appreciated the modern rooms."
      8.6 "86% thought the view was good."
      7.1 "71% enjoyed the furniture."
    • 7.3 "Good breakfast."
    • 3.1 "Terrible value."
      0.5 "95% said the breakfast was too expensive."

    Overall rating

    8.4 Excellent
    based on 258 reviews
    • 9.2 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
    • 8.5 "Vibe was good."
      8.3 "83% enjoyed the friendly atmosphere."
      9.5 "95% said it was a stylish hotel."
      8.6 "86% thought, the hotel was modern."
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
    • 7.4 "Good breakfast."
    • 7.3 "Wellness & sports facilities were pleasant enough."
    • 6.5 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 6.4 "Rooms are ok."
      6.4 "Only 64% said rooms were big enough."
      5.5 "For only 55%, the bathroom was ok."
      6.2 "Only 62% said rooms were clean enough."
    • 4.0 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 3.7 "Value below average."
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    Overall rating

    8.6 Excellent
    based on 646 reviews
    • 9.5 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
    • 7.7 "Good pool."
    • 7.2 "Good breakfast."
    • 6.8 "Sufficient wellness & sports facilities."
    • 6.7 "Average comfort."
      6.1 "Only 61% said rooms were big enough."
      6.2 "For only 62%, the noise level was all right."
    • 6.2 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 6.1 "Rooms are ok."
      6.1 "Only 61% said rooms were big enough."
      5.1 "For only 51%, the bathroom was ok."
      5.6 "Only 56% said rooms were clean enough."
      6.5 "Only 65% thought the furniture was functional."
      5.4 "Only 54% thought the shower was ok."
    • 4.1 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 2.5 "Terrible value."
      0.5 "95% said the breakfast was too expensive."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Professional service"
    "Comfortable beds"
    "Friendly service"
    "Near city centre"
    data provided by TrustYou

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