Overview

Banyan Tree Hangzhou

No 21 Zijingang Road, Hangzhou 310000, China
+86 571 8586 0000

S$ 532+

Overall guest ratings

9.2/10 Excellent
based on 1,320 reviews

Review highlights

  • 8.8
  • 8.1
  • 6.6
  • 5.7

Good to know

  • Professional service
  • Great view
  • Friendly atmosphere
  • Luxurious Hotel

Nearby

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    About

    A great choice for a stay in Hangzhou, Banyan Tree Hangzhou features a marina and offers an airport shuttle (available on request) for CNY 600 per vehicle. You can visit the spa to be pampered with hot stone massages, body scrubs, or aromatherapy, and Baiyun Chinese Restaurant, one of 3 restaurants, serves lunch and dinner. There's an indoor pool and a bar/lounge, and rooms at this luxurious hotel get the details right with pillow menus and bathrobes.

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    AMENITIES

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Non-smoking rooms available
    • Business centre
    • Coffee shop
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    9.2 Excellent
    based on 1,320 reviews
    • 8.8 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.1 "Comfort level is high."
      8.4 "84% thought rooms were spacious."
      8.2 "82% thought it was pleasantly quiet."
      8.3 "83% said the beds were comfortable."
      8.6 "86% liked the big bathroom."
    • 7.9 "Good service."
      8.9 "89% thought the service was very professional."
      8.2 "82% found the staff to be very friendly."
      10.0 "100% said the concierge service was amazing."
      10.0 "100% were happy with the shuttle service."
    • 7.9 "Good location."
      9.4 "94% liked the proximity to sightseeing."
      9.1 "91% liked the proximity to shopping."
    • 7.5 "Tasty food."
      9.7 "Yummy desserts, said 97%."
    • 6.6 "Rooms are ok."
      5.3 "Only 53% found the balcony ok."
    • 5.7 "Breakfast is mediocre."
    • 3.9 "Not very clean."
      3.9 "61% said rooms were dirty."
    • 3.8 "Value below average."
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    Overall rating

    9.3 Excellent
    based on 396 reviews
    • 8.4 "Comfort level is high."
      8.6 "86% thought rooms were spacious."
      8.6 "86% said the beds were comfortable."
      8.2 "82% thought it was pleasantly quiet."
    • 8.3 "Vibe was good."
      9.6 "96% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.1 "Great service."
      8.6 "86% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
    • 7.8 "Good location."
    • 7.7 "Wellness & sports facilities were pleasant enough."
    • 6.8 "Rooms are ok."
      5.1 "Only 51% found the balcony ok."
    • 5.5 "Breakfast is mediocre."
    • 3.6 "Value below average."
    • 3.5 "Not very clean."
      3.5 "65% said rooms were dirty."
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    Overall rating

    9.3 Excellent
    based on 686 reviews
    • 8.9 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.2 "Great service."
      8.3 "83% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
    • 7.9 "Good location."
      9.3 "93% liked the proximity to sightseeing."
      7.3 "Easily accessible by car, said 73%."
      8.9 "89% liked the proximity to shopping."
    • 7.7 "High comfort."
      8.0 "80% thought rooms were spacious."
      8.2 "82% thought it was pleasantly quiet."
    • 7.4 "Tasty food."
      9.6 "Yummy desserts, said 96%."
    • 5.9 "Breakfast is mediocre."
    • 5.8 "Rooms are ok."
    • 3.7 "Not very clean."
      3.5 "65% said rooms were dirty."
    • 3.6 "Value below average."
    • 2.4 "Horrible pool."
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    Overall rating

    9.5 Excellent
    based on 198 reviews
    • 8.8 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.1 "Location is great."
    • 8.1 "Comfort level is high."
      8.5 "85% thought rooms were spacious."
    • 7.5 "Tasty food."
    • 7.3 "Good service."
    • 6.5 "Rooms are ok."
    • 5.3 "Breakfast is mediocre."
    • 4.2 "Value below average."
    View all review categories

    Overall rating

    9.4 Excellent
    based on 39 reviews
    • 8.8 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
    • 8.0 "Great service."
    • 8.0 "Location is great."
    • 7.7 "High comfort."
    • 6.5 "Rooms are ok."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Professional service"
    "Great view"
    "Friendly atmosphere"
    "Luxurious Hotel"
    data provided by TrustYou

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