Overview

Hyatt Regency Hangzhou
Top Lake Hotel

28 Hu Bin Road, Hangzhou 310006, China
+86 571 8779 1234

S$ 294+

Overall guest ratings

9.2/10 Excellent
based on 4,679 reviews

Review highlights

  • 9.6
  • 8.7
  • 8.4
  • 6.2

Good to know

  • Luxurious Hotel
  • Great view
  • Wonderful sightseeing
  • Great shopping

Nearby

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    About

    The hotel is located fronting the West Lake, in the heart of the new lake-side pedestrian zone. Closet to the business and Government districts, walking distance to the entertainment area. Within walking distance to Xihu Tian Di and the West Lake scenic sites. Nearby shopping and entertainment areas.

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    Hyatt

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Laundry service
    • Child pool
    • Cable or satellite TV
    • Coffee shop
    • Airport shuttle
    • Non-smoking rooms available
    • Terrace/Patio
    • Gift shop
    • Laundry facilities
    • Spa
    • Express check out
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.2 Excellent
    based on 4,679 reviews
    • 9.6 "Terrific location."
      8.9 "Easily accessible by car, said 89%."
      9.5 "95% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      7.0 "Great parking, according to 70%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% thought parking was inexpensive."
    • 8.7 "Generally very clean."
      8.9 "89% said rooms were clean."
      7.8 "78% thought it was clean."
      8.3 "Clean pool, said 83%."
    • 8.4 "Food is delicious."
      8.5 "Yummy desserts, said 85%."
      9.2 "92% loved the menu selection."
      8.8 "88% enjoyed the fish/seafood dishes."
    • 8.1 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      8.6 "Housekeeping was great, according to 86%."
      7.1 "71% found the restaurant service to be one of the best."
      10.0 "Lovely pool/beach service, according to 100%."
    • 7.3 "Good breakfast."
    • 6.2 "Rooms are ok."
      5.4 "For only 54%, the bathroom was ok."
      5.8 "Beds were acceptable for 58%."
      6.9 "69% thought the bathroom was big enough."
      5.0 "50% thought the kitchenette was ok."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 3.3 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
    • 3.0 "Terrible value."
      2.5 "75% said the breakfast was too expensive."
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    Overall rating

    9.1 Excellent
    based on 701 reviews
    • 9.8 "Terrific location."
      8.8 "Easily accessible by car, said 88%."
      9.6 "96% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
    • 8.8 "Food is delicious."
    • 8.1 "Great service."
      8.6 "86% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
    • 7.5 "Good breakfast."
    • 6.3 "Rooms are ok."
      5.3 "For only 53%, the bathroom was ok."
      5.8 "Beds were acceptable for 58%."
    • 3.4 "Value below average."

    Overall rating

    9.3 Excellent
    based on 2,620 reviews
    • 9.6 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      8.9 "Easily accessible by car, said 89%."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.2 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      8.3 "Housekeeping was great, according to 83%."
    • 7.8 "Tasty food."
      8.2 "Yummy desserts, said 82%."
    • 7.1 "Good pool."
    • 7.1 "Good breakfast."
    • 6.1 "Bar is ok."
    • 5.2 "Rooms are ok."
      5.2 "Beds were acceptable for 52%."
      5.1 "For only 51%, the bathroom was ok."
      6.4 "64% thought the bathroom was big enough."
    • 3.8 "Not very comfortable."
      4.0 "60% said rooms were small."
      4.8 "52% thought it was too noisy."
    • 2.3 "Terrible value."
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    Overall rating

    9.5 Excellent
    based on 1,122 reviews
    • 9.7 "Terrific location."
      9.0 "Easily accessible by car, said 90%."
      9.9 "99% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
    • 8.5 "Food is delicious."
    • 8.3 "Great service."
      8.1 "81% thought the service was very professional."
      8.9 "89% found the staff to be very friendly."
    • 7.5 "Good breakfast."
    • 7.1 "Nice rooms."
      9.0 "90% thought the view was good."
      9.1 "91% said rooms were clean."
    • 6.8 "Vibe was decent."
    • 4.4 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      0.3 "97% thought the facilities needed updating."
    • 3.4 "Value below average."
    • 3.3 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
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    Overall rating

    8.9 Excellent
    based on 233 reviews
    • 9.6 "Terrific location."
      8.8 "Easily accessible by car, said 88%."
    • 8.4 "Food is delicious."
    • 8.3 "Great service."
      8.5 "85% thought the service was very professional."
      8.9 "89% found the staff to be very friendly."
    • 7.5 "Good breakfast."
    • 5.7 "Rooms are ok."
    • 2.9 "Terrible value."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Luxurious Hotel"
    "Great view"
    "Wonderful sightseeing"
    "Great shopping"
    data provided by TrustYou
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