Air condition no heater
The air condition no heater, the blanket too thin and waiting a long time for the lifts.
worst hotel ever in HK
Elevator took too long
The location was right near the MTR.
The elevator took way too long every time. If i were to go down and an elevator floors above me was going down, would pass by my floor and not even stop before going all the way down. I don't get why it didn't stop by my floor before going all the way down. It took about like 15 mins just to get onto an elevator. The smell in the restroom has a stench the whole time during my stay. The room is very tiny, so make sure you don't bring big suitcases. The value for the hotel room, should have been cheaper for a stay like this. The bed was very stiff. The pillows weren't so comfortable. The gym is a really small tiny room. No point in using it.
Great location. Nice view from room. An option if you get a good deal and plan to be out all day. Would only recommend for short stays.
Room was so small it did not have any storage spaces, closet or room to open luggage. No desk and barely any room for toiletries by the sink. Initially, we were assigned to a room with two single beds, despite the fact that when we booked we picked an option that clearly stated double bed. They said that all rooms with "mountain view" have single beds and that we had to pay more to upgrade to "harbor view" if we wanted a double bed. After arguing for some time they moved us to a different room with a double bed. I think we got lucky in the end, with a nice guy in the reception, but frustrating nonetheless after a long travel.
Not enough light in room
Beds worst ever I have slept in, if you need sleep go elsewhere
The mattresses were like they found the springs burnt out on the side if the road and threw a sheet over the top If I cannot trust best western to have a minimum standard for a mattress then I will not book them again, ever! My hip is bruised from the spring digging into it.... I got 3hours sleep total and the rest woken by pain, it's atrocious Breakfast was mostly poor quality Room was tiny, no desk, no where to put bags or clothes, and lifts were excruciatingly slow. So guess what, I never best western again, how would I know to ask if a mattress is fit for anything other than a farm animal? Not surprising that bookings are non refundable because we would have left immediately otherwise Your reputation just got smashed by saving peanuts on a half decent mattress
Noisy, Drab Rooms
Price and location were ok just meters from Sai Yong Pun MTR.
Rooms old and drab, need makeover. Bed was the most uncomfortable I've ever slept on with springs pushing through. Exterior noise was bad. Could hear car horns even on 21st floor. Hallway noise. Despite having do not disturb manager knocked on my door waking me asking if I needed room cleaned.
Nice rooms relatively, good location and view.
After I got severe food poisoning, I was denied extra bottles of water and help calling my travel insurance. Not sure how close to death you need to be to get help.
Can't pee in peace
More space in the reason space
Lovely, Comfortable, but small
The location was excellent. We used the MTR a lot and being so close to the stop was great for us. It was also close to the harbor and Soho which made exploring very easy. The staff was friendly and helpful.
The room was incredibly small, but in HK that is normal I suppose. The rooftop pool was closed. One of the reasons we booked was to take a picture from the roof so we were pretty bummed about it.
Not Good But Okay
The cleaning staff and maintenance was up to par and done their job well. I was impress by how the cleaning staff wanted to service the rooms and most of the employees helped with my concerns and questions.
The description of either full or double bed room wasn't explained properly on the website and I expected a Harbor View but received a Mountain View because they did not give me a double room on the harbor side for the price that I paid and wanted me to pay more for the the double bed on Harbour View which was not described in the website so me and my guest had to take the two twin beds and put them together to have one full bed and the beds were uncomfortable and very hard not being easy to sleep on. The description on the website said full or twin beds with no description on either mountain or Harbor View.
Hotel is very close to the subway station. Rooftop pool is a great added benefit!
Rooms were a little bit small, but that is to be expected of in Hong Kong. Rooms felt dusty
Located in Western District, this hotel is within a 15-minute walk of Tsan Yuk Hospital, Man Mo Temple, and Hong Kong - Macau Ferry Terminal. University of Hong Kong and The Peak Tram are also within 2 mi (3 km). Hong Kong Sheung Wan Station is 18 minutes by foot.
Policies vary by room type and provider.