Southern Sun O.R. Tambo International Airport

Worst service I've ever received

Pros: The bar/restaurant was njce

Cons: They couldn't find my reservation so despite showing them a confirmation and proof of payment they made me wait in lounge for hours. They made no effort to call their booking partner to find it despite the fact that I had a flight in less than 8 hours and there were several people there. When I asked to speak to the manager she just came out and yelled at us. Lobby looked nice but the rooms were not. I'd stay away from this place. We only booked because of proximity to airport but seeing as how it took several hours to check in I can't even suggest location as a positive.