Overview

Pacific Express Hotel

Jalan Hang Kasturi, Kuala Lumpur 50050, Malaysia
+60 320 226 888

S$ 34+

Overall guest ratings

7.7/10 Good
based on 4,759 reviews

Review highlights

  • 9.3
  • 8.2
  • 6.0
  • 5.8

Good to know

  • Comfortable beds
  • Great view
  • Great shopping
  • Wonderful sightseeing

Nearby

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    About

    When you stay at Pacific Express Hotel, you'll be in a fantastic location, just a 5-minute walk from Merdeka Square and Jamek Mosque. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. There's a fitness center, and rooms offer LED TVs and minibars.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • Outdoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Business centre
    • Express check out
    • Coffee shop
    • Pets not allowed
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    based on 4,759 reviews
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      9.9 "99% thought it was easy to get to the train station."
      8.5 "Easily accessible by car, said 85%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "City centre within easy reach, said 98%."
      10.0 "Good access to the airport, said 100%."
    • 8.2 "Food is delicious."
      8.1 "Yummy desserts, said 81%."
    • 6.9 "Service is ok."
      5.1 "51% said the reception staff was ok."
      6.7 "Only 67% thought the service was professional."
      5.9 "Housekeeping was ok, according to 59%."
      6.3 "63% said the concierge service was sufficient."
    • 6.7 "Pool is mediocre."
    • 6.2 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 6.0 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
    • 5.8 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      5.4 "For only 54%, the bathroom was ok."
      5.8 "Only 58% said rooms were big enough."
      6.9 "Only 69% said the rooms were modern."
    • 5.3 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 3.2 "Awful breakfast."
      2.9 "71% said the breakfast was too expensive."
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    Overall rating

    7.8 Good
    based on 2,760 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% thought it was easy to get to the train station."
      9.7 "City centre within easy reach, said 97%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.0 "Easily accessible by car, said 80%."
    • 8.2 "Food is delicious."
    • 6.7 "Pool is mediocre."
    • 6.5 "Service is ok."
      6.4 "Only 64% thought the service was professional."
      5.2 "Housekeeping was ok, according to 52%."
      5.6 "56% said the concierge service was sufficient."
    • 6.3 "Average comfort."
      6.5 "Only 65% said rooms were big enough."
    • 6.0 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      6.1 "For only 61%, the bathroom was ok."
      6.5 "Only 65% said rooms were big enough."
    • 5.9 "Internet is average."
      5.8 "58% thought the wifi quality was ok."
    • 5.3 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 3.5 "Breakfast is below average."
      3.1 "69% said the breakfast was too expensive."
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    Overall rating

    7.6 Good
    based on 666 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.7 "Easily accessible by car, said 87%."
    • 7.8 "High value."
    • 7.0 "Good pool."
    • 6.5 "Service is ok."
      6.6 "Only 66% thought the service was professional."
      6.0 "Housekeeping was ok, according to 60%."
    • 6.1 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
    • 5.1 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      6.5 "Only 65% said the rooms were modern."
    • 4.9 "Not very comfortable."
      4.9 "51% said rooms were small."
      2.4 "76% thought it was too noisy."
      4.3 "Air conditioning was criticized by 57%."
    • 3.1 "Awful breakfast."
      2.5 "75% said the breakfast was too expensive."
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    Overall rating

    7.6 Good
    based on 47 reviews
    • 9.2 "Terrific location."
    • 7.2 "Good service."
      7.8 "78% found the staff to be very friendly."
    • 6.4 "Average comfort."
    • 6.1 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
    • 5.9 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."

    Overall rating

    7.7 Good
    based on 1,284 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.2 "Good service."
      8.0 "80% found the staff to be very friendly."
    • 6.8 "Pool is mediocre."
    • 6.6 "Internet is average."
      6.5 "65% thought the wifi quality was ok."
    • 6.1 "Average comfort."
      5.9 "Only 59% said rooms were big enough."
    • 6.1 "Sufficient wellness & sports facilities."
      6.0 "For only 60%, the fitness area was satisfactory."
    • 5.9 "Rooms are ok."
      5.3 "Only 53% said rooms were clean enough."
      5.6 "For only 56%, the bathroom was ok."
      5.9 "Only 59% said rooms were big enough."
      6.9 "Only 69% said the rooms were modern."
    • 5.3 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 3.3 "Breakfast is below average."
      3.1 "69% said the breakfast was too expensive."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Comfortable beds"
    "Great view"
    "Great shopping"
    "Wonderful sightseeing"
    data provided by TrustYou

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