Overview

Pacific Express Hotel

Jalan Hang Kasturi, Kuala Lumpur 50050, Malaysia
+60 320 226 888

S$ 29+

Overall guest ratings

7.7/10 Good
based on 5,020 reviews

Review highlights

  • 9.2
  • 7.0
  • 5.8
  • 5.4

Good to know

  • Comfortable beds
  • Great view
  • Wonderful sightseeing

Nearby

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    About

    When you stay at Pacific Express Hotel, you'll be in a fantastic location, just a 5-minute walk from Merdeka Square and Jamek Mosque. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. There's a fitness center, and rooms offer LED TVs and minibars.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • Outdoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Business centre
    • Express check out
    • Coffee shop
    • Pets not allowed
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    based on 5,020 reviews
    • 9.2 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      9.8 "98% thought it was easy to get to the train station."
      8.0 "Easily accessible by car, said 80%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.3 "City centre within easy reach, said 93%."
      8.3 "Good access to the airport, said 83%."
    • 7.0 "Good pool."
    • 6.5 "Service is ok."
      6.4 "Only 64% thought the service was professional."
      5.2 "Housekeeping was ok, according to 52%."
      5.0 "50% thought the management was tolerable."
      5.7 "Hotel security was average, thought 57%."
      5.0 "50% said the concierge service was sufficient."
    • 6.5 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 5.9 "Average comfort."
      5.9 "Only 59% said rooms were big enough."
    • 5.8 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 5.4 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
      5.9 "Only 59% said rooms were big enough."
      7.0 "70% enjoyed the shower."
    • 5.3 "Sufficient wellness & sports facilities."
      5.5 "For only 55%, the fitness area was satisfactory."
    • 4.4 "Bar is not good."
    • 2.6 "Awful breakfast."
      4.0 "60% said the breakfast was too expensive."
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    Overall rating

    7.8 Good
    based on 2,961 reviews
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.8 "98% thought it was easy to get to the train station."
      9.4 "City centre within easy reach, said 94%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.5 "Pool is mediocre."
    • 6.4 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 6.1 "Average comfort."
      6.5 "Only 65% said rooms were big enough."
    • 6.1 "Service is ok."
      6.1 "Only 61% thought the service was professional."
      5.6 "56% thought the management was tolerable."
      5.8 "Hotel security was average, thought 58%."
    • 5.7 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
      5.8 "58% thought the cleanliness of the hotel was average."
    • 5.7 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
      5.4 "For only 54%, the bathroom was ok."
      6.5 "Only 65% said rooms were big enough."
      5.2 "For only 52%, the tv was ok."
    • 5.5 "Sufficient wellness & sports facilities."
      5.6 "For only 56%, the fitness area was satisfactory."
    • 4.0 "Bar is not good."
    • 2.6 "Awful breakfast."
      3.9 "61% said the breakfast was too expensive."
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    Overall rating

    7.6 Good
    based on 702 reviews
    • 8.9 "Location is great."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      9.6 "Near to public transport, according to 96%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% thought it was easy to get to the train station."
      8.2 "Easily accessible by car, said 82%."
    • 7.3 "High value."
    • 7.0 "Good pool."
    • 6.4 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 6.0 "Service is ok."
      6.2 "Only 62% thought the service was professional."
      5.3 "Housekeeping was ok, according to 53%."
    • 5.6 "Sufficient wellness & sports facilities."
      5.7 "For only 57%, the fitness area was satisfactory."
    • 5.1 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 4.9 "Not very comfortable."
      3.0 "70% thought it was too noisy."
      3.4 "Air conditioning was criticized by 66%."
    • 4.9 "Rooms are not good."
      1.3 "87% thought they were poorly maintained."
      2.7 "73% found problems with the furniture."
      3.4 "Air conditioning was criticized by 66%."
    • 2.4 "Awful breakfast."
      3.5 "65% said the breakfast was too expensive."
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    Overall rating

    7.4 Good
    based on 50 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 6.8 "Service is ok."
    • 6.5 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 6.2 "Average comfort."
    • 5.8 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."

    Overall rating

    7.7 Good
    based on 1,305 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      9.8 "98% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.6 "Good pool."
    • 6.9 "Service is ok."
      5.3 "53% said the reception staff was ok."
      6.7 "Only 67% thought the service was professional."
      5.5 "Housekeeping was ok, according to 55%."
    • 6.8 "Internet is average."
      6.6 "66% thought the wifi quality was ok."
    • 5.8 "Average comfort."
      5.7 "Only 57% said rooms were big enough."
    • 5.7 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
      5.7 "57% thought the cleanliness of the hotel was average."
    • 5.5 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      5.2 "For only 52%, the bathroom was ok."
      5.7 "Only 57% said rooms were big enough."
      6.8 "Only 68% thought the shower was ok."
    • 5.0 "Sufficient wellness & sports facilities."
    • 2.8 "Awful breakfast."
      4.2 "58% said the breakfast was too expensive."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Comfortable beds"
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

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