Pros: The agents spent almost three hours to re route our return, only on LATAM to Asunción. The rest vía Copa. The rest of the poor passengers on three flights were all with delays. What happened was one flight was cancelled the night before, and instead of just fixing their flights, LATAM gave them one flight(ours) and bounced the subsequent two flights so three flights full of passengers had connection problems, not just one. The staff was great but the management decision seemed bad from the outside view.
Cons: See above