Recent reviews
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- Negative
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2.0
None There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.
review from KAYAK -
10.0
The staff were very friendly , professional , and efficient . We had a quick check in could not complain about anything at all. I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body
review from KAYAK -
7.3
Friendly staff, brilliant service nothing loved every minute
review from KAYAK -
8.0
complimentary wine for our wedding anniversary and shuttle bus service to and from tube station smell of stale cigarette smoke in area outside of room
review from KAYAK -
4.7
Reception team are very helpful specially the Filipino lady and Sri Lankan gentelman. I had to carry my luggage from my Taxi till reception counter while 2 bell boys were standing in the lobby and never offer assistance till i asked for it.
review from KAYAK -
5.7
Thye staff were very helpful and courteous. The hotel is well placed for exploring the rehabilitation work done to the old London docks, particularly the Russia Dock which is now a delightful woodland linear park. The views from our room balcony were staright out over the Thames - really interesting. The rooms are so small that a bar fridge is available on request, not as a standard item of fitout. We discovered this when checking out. The room size is much smaller than what is expected from a Hilton hotel.
review from KAYAK -
3.7
pleasent staff poorly laid out tiny rooms with the worst bathroom i've ever had to use !this is not a 4* experience hotel ! breakfast in dinning room was cramped over busy ( had to que ) - overpriced , poor value for money , let's down the "Hilton" name as have stayed in other Hilton hotels in this country which have been excepeptional !
review from KAYAK -
5.6
the view
review from KAYAK -
4.4
The view from the room No 1342 was good. I have left my comments at the hotel.
review from KAYAK -
6.0
The vista across London No control over heating, belching out to discomfort The TV kept announcing a welcom to somone, not me The Bathroom shower leaked & a little shabby i.e hooks missing from door
review from KAYAK -
4.4
Friendly staff at reception and restaurant area. Very good room service. Unprofessional staff members in the lounge bar area, rooms very small, and heating could not be adjusted.
review from KAYAK -
4.8
Room was small, could not adjust heating, wash basin did not drain properly
review from KAYAK
-
10.0
The staff were very friendly , professional , and efficient . We had a quick check in could not complain about anything at all. I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body
review from KAYAK -
8.0
complimentary wine for our wedding anniversary and shuttle bus service to and from tube station smell of stale cigarette smoke in area outside of room
review from KAYAK
-
2.0
None There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.
review from KAYAK -
4.7
Reception team are very helpful specially the Filipino lady and Sri Lankan gentelman. I had to carry my luggage from my Taxi till reception counter while 2 bell boys were standing in the lobby and never offer assistance till i asked for it.
review from KAYAK -
5.7
Thye staff were very helpful and courteous. The hotel is well placed for exploring the rehabilitation work done to the old London docks, particularly the Russia Dock which is now a delightful woodland linear park. The views from our room balcony were staright out over the Thames - really interesting. The rooms are so small that a bar fridge is available on request, not as a standard item of fitout. We discovered this when checking out. The room size is much smaller than what is expected from a Hilton hotel.
review from KAYAK -
3.7
pleasent staff poorly laid out tiny rooms with the worst bathroom i've ever had to use !this is not a 4* experience hotel ! breakfast in dinning room was cramped over busy ( had to que ) - overpriced , poor value for money , let's down the "Hilton" name as have stayed in other Hilton hotels in this country which have been excepeptional !
review from KAYAK -
5.6
the view
review from KAYAK -
4.4
The view from the room No 1342 was good. I have left my comments at the hotel.
review from KAYAK -
6.0
The vista across London No control over heating, belching out to discomfort The TV kept announcing a welcom to somone, not me The Bathroom shower leaked & a little shabby i.e hooks missing from door
review from KAYAK -
4.4
Friendly staff at reception and restaurant area. Very good room service. Unprofessional staff members in the lounge bar area, rooms very small, and heating could not be adjusted.
review from KAYAK -
4.8
Room was small, could not adjust heating, wash basin did not drain properly
review from KAYAK
