Location Located at the heart of Lucerne, this hotel lies close to the Chapel Bridge. Facilities The hotel was built in 1957. The establishment comprises a total of 144 rooms. Services and facilities at the hotel include a restaurant, a dining area, a café, a bar and a conference room. Wireless internet access in public areas allows travellers to stay connected. Those arriving in their own vehicles can leave them in the car park of the accommodation. Rooms Each of the rooms is appointed with air conditioning and a bathroom. A safe and a minibar are also available. A fridge and a mini fridge ensure a comfortable stay. A telephone and WiFi add to the comfort of the holiday. A hairdryer is provided in the bathrooms. The hotel offers family rooms and non-smoking rooms. Meals Bed and breakfast is bookable.
Cons: Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
Excellent customer service
Pros: The staff allowed us a late checkout when work meant we were delayed, and then were even delayed for that checkout time. Restaurant manager in La Cecina served us Pizza even though the kitchen was closed!
Cons: Not much