Overview

Hotel Petit Palace Alcalá Torre

Alcala 23, 28014 Madrid, Madrid, Spain
+34 915 321 901

S$ 132+

Overall guest ratings

8.4/10 Excellent
based on 3,351 reviews

Review highlights

  • 9.7
  • 9.2
  • 5.3
  • 5.3

Good to know

  • Great reception
  • Great view
  • Friendly service

Nearby

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    About

    The Petit Palace Alcalá Torre Madrid Hotel is a hotel in the centre of Madrid. It is located in Madrid's first skyscraper, the famous building La Unión y el Fénix, situated only steps away from the Puerta del Sol.

    Modern and comfortable, the Petit Palace Alcalá Torre Madrid is ideal for romantic getaways or for a trip with friends: free wifi, laptop in the room, daily newspapers, buffet breakfast...

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    Hotel Petit Palace Alcalá Torre

    AMENITIES

    • Parking
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Laundry facilities
    • Laundry service
    • Room service
    • Bicycle hire
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Storage available
    • Meeting/Banquet facilities
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    based on 3,351 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      9.4 "94% liked the proximity to shopping."
      8.0 "Easily accessible by car, said 80%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.2 "World class service."
      10.0 "100% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      9.5 "95% thought the service was very professional."
    • 9.0 "Excellent breakfast."
    • 7.2 "Wellness & sports facilities were pleasant enough."
    • 5.7 "Rooms are ok."
      6.2 "For only 62%, the bathroom was ok."
      6.3 "Only 63% thought the shower was ok."
      5.7 "For only 57%, the tv was ok."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 5.3 "Average comfort."
    • 5.3 "Internet is average."
    • 4.6 "Vibe wasn't good."
      3.9 "61% criticized the unstylish hotel."
      3.1 "For 69%, the lobby entrance was sub-standard."
      2.9 "71% criticized the plain hotel."
    • 3.8 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      3.1 "For 69%, the lobby entrance was sub-standard."
      2.5 "75% thought the facilities needed updating."
      3.5 "65% found the grounds unpleasant."
    • 1.7 "Bar is disappointing."
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    Overall rating

    8.2 Excellent
    based on 1,608 reviews
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 9.1 "Excellent breakfast."
    • 9.1 "World class service."
      10.0 "100% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 7.0 "Good cleanliness."
      7.3 "73% said rooms were clean."
    • 5.0 "Internet is average."
      4.2 "58% said the wifi quality was bad."
    • 4.7 "Vibe wasn't good."
      4.1 "59% criticized the unstylish hotel."
      3.3 "For 67%, the lobby entrance was sub-standard."
    • 4.7 "Rooms are not good."
      3.4 "66% said rooms were small."
      4.7 "For 53%, the rooms looked old."
      1.9 "81% thought they were poorly maintained."
      2.5 "75% found problems with the furniture."
      2.6 "Air conditioning was criticized by 74%."
    • 4.4 "Not very comfortable."
      3.4 "66% said rooms were small."
      4.6 "54% thought it was too noisy."
      2.6 "Air conditioning was criticized by 74%."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      3.3 "For 67%, the lobby entrance was sub-standard."
      0.6 "94% complained about the elevator."
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    Overall rating

    8.4 Excellent
    based on 1,306 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.5 "95% thought the service was very professional."
    • 8.6 "Breakfast is good."
    • 6.8 "Average cleanliness."
      6.2 "62% thought the cleanliness of the hotel was average."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 5.6 "Rooms are ok."
      6.0 "For only 60%, the bathroom was ok."
      6.1 "Only 61% thought the shower was ok."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 5.4 "Average comfort."
    • 5.2 "Internet is average."
    • 4.5 "Vibe wasn't good."
      4.0 "60% criticized the unstylish hotel."
      2.6 "For 74%, the lobby entrance was sub-standard."
    • 3.2 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
      2.6 "For 74%, the lobby entrance was sub-standard."
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    Overall rating

    8.3 Excellent
    based on 33 reviews
    • 9.7 "Terrific location."

    Overall rating

    7.9 Good
    based on 402 reviews
    • 9.5 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 9.3 "World class service."
      10.0 "100% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 8.9 "Breakfast is good."
    • 7.3 "Good cleanliness."
      7.7 "77% said rooms were clean."
    • 5.2 "Rooms are ok."
      5.8 "For only 58%, the tv was ok."
    • 5.1 "Internet is average."
    • 4.9 "Not very comfortable."
      4.3 "57% said rooms were small."
    • 4.2 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
    • 3.6 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Great reception"
    "Great view"
    "Friendly service"
    data provided by TrustYou

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