Overview

Petit Palace Embassy Serrano

Serrano 46, 28016 Madrid, Madrid, Spain
+34 914 313 060

S$ 166+

Overall guest ratings

8.6/10 Excellent
based on 2,644 reviews

Review highlights

  • 9.6
  • 9.2
  • 8.9
  • 6.7

Good to know

  • Great reception
  • Professional service
  • Friendly service

Nearby

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    About

    The Petit Palace Embassy Serrano Hotel is the only hotel in Serrano street, Madrid: a XIXth century building beautifully refurbished and one of the most distinguished boutique hotels in Madrid.

    This hotel in the Salamanca district is perfect for a shopping weekend in Madrid or a business trip with the best services: Wi-Fi and iPads, Jacuzzi, breakfasts...

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    Petit Palace Embassy Serrano

    AMENITIES

    • Parking
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    based on 2,644 reviews
    • 9.6 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      9.6 "96% thought the service was very professional."
      10.0 "100% found the restaurant service to be one of the best."
      8.6 "Management was excellent, said 86%."
    • 8.9 "Breakfast is good."
    • 8.8 "Bar is amazing."
    • 8.6 "Food is delicious."
      10.0 "100% loved the menu selection."
      7.8 "78% loved the dining experience."
    • 6.7 "Internet is average."
    • 5.6 "Average comfort."
      5.6 "Only 56% said rooms were big enough."
      6.0 "Beds were acceptable for 60%."
    • 5.6 "Rooms are ok."
      5.6 "Only 56% said rooms were big enough."
      6.0 "Beds were acceptable for 60%."
      6.8 "Only 68% said rooms were clean enough."
      6.3 "Cleanliness of the bathroom was average, said 63%."
      5.5 "55% said the view was so-so."
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    Overall rating

    8.6 Excellent
    based on 1,401 reviews
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 8.7 "Food is delicious."
    • 8.5 "Breakfast is good."
    • 6.8 "Average cleanliness."
    • 5.9 "Average comfort."
      5.7 "Only 57% said rooms were big enough."
      6.6 "Beds were acceptable for 66%."
      5.7 "For only 57%, the noise level was all right."
    • 5.6 "Rooms are ok."
      5.7 "Only 57% said rooms were big enough."
      6.6 "Beds were acceptable for 66%."
    View all review categories

    Overall rating

    8.6 Excellent
    based on 846 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      8.6 "86% said the reception staff was great."
    • 8.8 "Food is delicious."
    • 8.6 "Breakfast is good."
    • 6.3 "Average value."
    • 5.5 "Average comfort."
      5.3 "Only 53% said rooms were big enough."
      6.2 "Beds were acceptable for 62%."
      6.7 "For only 67%, the noise level was all right."
    • 5.4 "Rooms are ok."
      5.3 "Only 53% said rooms were big enough."
      6.2 "Beds were acceptable for 62%."
      6.8 "Only 68% said rooms were clean enough."
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    Overall rating

    8.4 Excellent
    based on 26 reviews
    • 9.6 "Terrific location."
    • 5.4 "Rooms are ok."

    Overall rating

    8.3 Excellent
    based on 370 reviews
    • 9.3 "Terrific location."
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
    • 8.7 "Breakfast is good."
    • 7.1 "Good cleanliness."
    • 5.7 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 5.3 "Rooms are ok."
      6.6 "Only 66% said rooms were clean enough."
      5.9 "Beds were acceptable for 59%."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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