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Portola Hotel & Spa at Monterey Bay

Two Portola Plaza, Monterey, CA 93940, United States
+1 831 649 4511

S$ 204+

Sun 11-12 Check in
Mon 12-12 Check out

Overall guest ratings

8.0/10 Good
based on 2,868 reviews

Review highlights

  • 9.0
  • 8.6
  • 5.9
  • 5.4

Good to know

  • Clean rooms
  • Wonderful sightseeing

Nearby

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    About

    With a stay at Portola Hotel & Spa at Monterey Bay in Monterey, you'll be connected to the convention center and minutes from Monterey Convention Center and Fisherman's Wharf. This 4-star resort is within close proximity of Maritime Museum and Pacific House Museum.

    Rooms

    Make yourself at home in one of the 379 guestrooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

    Amenities

    Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. This resort also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

    Dining

    Enjoy a meal at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Monterey? This resort has 50,000 square feet (5 square meters) of space consisting of conference space and meeting rooms. Extended parking is available onsite.

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    AMENITIES

    • Wi-Fi
    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Pool table
    • Storage available
    • Terrace/Patio
    • Coffee shop
    • Internet (surcharge)
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    based on 2,868 reviews
    • 9.0 "Terrific location."
    • 8.6 "Great service."
    • 8.5 "Food is delicious."
    • 6.6 "Rooms are ok."
    • 6.3 "Vibe was decent."
    • 5.9 "Breakfast is mediocre."
    • 5.4 "Average comfort."
    • 3.6 "Value below average."
    • 2.6 "Disappointing internet connection."
    View all review categories

    Overall rating

    8.1 Excellent
    based on 1,376 reviews
    • 8.8 "Great service."
      8.7 "87% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      8.0 "80% thought the service was very professional."
      7.1 "71% were happy with the room service."
      8.5 "Housekeeping was great, according to 85%."
    • 8.5 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.0 "Nice rooms."
      6.7 "For only 67%, the bathroom was ok."
      6.4 "64% said the view was so-so."
      6.2 "Only 62% thought the shower was ok."
      6.9 "69% thought the bathroom was big enough."
    • 6.1 "Average comfort."
      6.9 "69% thought the bathroom was big enough."
    • 6.1 "Vibe was decent."
      6.2 "62% considered the lobby entrance to be so-so."
    • 5.9 "Breakfast is mediocre."
    • 5.4 "Average amenities."
      5.4 "54% thought the building was acceptable."
      6.2 "62% considered the lobby entrance to be so-so."
      5.9 "59% found the grounds not bad."
    • 3.5 "Value below average."
      2.4 "76% thought it was overpriced."
      2.6 "74% said the breakfast was too expensive."
    • 2.4 "Disappointing internet connection."
      2.4 "76% thought it was overpriced."
      2.7 "73% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    based on 1,347 reviews
    • 8.9 "Location is great."
      9.6 "96% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.7 "Easily accessible by car, said 77%."
      9.6 "96% appreciated the closeness to the beach."
      10.0 "City centre within easy reach, said 100%."
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
    • 5.9 "Rooms are ok."
      5.4 "54% said the view was so-so."
      6.9 "Only 69% found the balcony ok."
      6.5 "Only 65% thought the shower was ok."
    • 5.3 "Breakfast is mediocre."
    • 5.1 "Average comfort."
    • 3.3 "Value below average."
      2.8 "72% thought it was overpriced."
      1.7 "83% said the breakfast was too expensive."
    • 2.6 "Disappointing internet connection."
      2.8 "72% thought it was overpriced."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    7.3 Good
    based on 57 reviews
    • 8.8 "Location is great."
    • 8.6 "Great service."
    • 7.9 "Good cleanliness."
    • 5.8 "Rooms are ok."
      6.2 "For only 62%, the bathroom was ok."
    • 5.7 "Vibe was decent."
    • 5.0 "Average comfort."
    • 3.4 "Value below average."
      2.3 "77% thought it was overpriced."
    • 2.2 "Disappointing internet connection."
      2.3 "77% thought it was overpriced."
    View all review categories

    Overall rating

    7.8 Good
    based on 86 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.7 "Good cleanliness."
      8.3 "83% said rooms were clean."
    • 6.7 "Rooms are ok."
    • 6.3 "Breakfast is mediocre."
    • 6.0 "Average amenities."
      6.0 "60% thought the building was acceptable."
    • 6.0 "Vibe was decent."
    • 5.7 "Average comfort."
    • 3.3 "Value below average."
    • 2.2 "Disappointing internet connection."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Clean rooms"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

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