Overview

Ontario Grand Inn & Suites

3333 Shelby Street, Ontario, CA 91764, United States
+1 909 948 7000

S$ 96+

Overall guest ratings

4.6/10 OK
based on 1,794 reviews

Review highlights

  • 9.0
  • 4.7
  • 4.5
  • 4.3

Nearby

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    About

    Situated near the airport, this hotel is 0.9 mi (1.4 km) from Cucamonga-Guasti Regional Park and 2.2 mi (3.5 km) from Ontario Mills Shopping Mall. Citizens Business Bank Arena and Ontario Convention Center are also within 3 mi (5 km).

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    Expedia

    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Outdoor pool
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Room service
    • Cable or satellite TV
    • Pets not allowed
    • Free long-term parking
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    Reviews

    Guest reviews

    Overall rating

    4.6 OK
    based on 1,794 reviews
    • 9.0 "Terrific location."
      10.0 "Good access to the airport, said 100%."
      9.6 "96% liked the proximity to shopping."
      7.7 "Great parking, according to 77%."
      9.0 "Easily accessible by car, said 90%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 5.7 "Service is ok."
      6.4 "Only 64% found the staff to be friendly enough."
      6.4 "64% said the reception staff was ok."
      5.0 "50% thought the shuttle service was ok."
    • 4.7 "Not very comfortable."
      4.8 "52% didn't like the uncomfortable beds."
      0.9 "Air conditioning was criticized by 91%."
    • 4.5 "Bar is not good."
    • 4.3 "Disappointing food."
      3.4 "66% did not enjoy the desserts."
      3.6 "For 64%, the dining experience was not enjoyable."
    • 3.9 "Vibe wasn't good."
      1.9 "For 81%, the lobby entrance was sub-standard."
      4.4 "56% criticized the unstylish hotel."
    • 3.7 "Rooms are not good."
      4.3 "57% complained about the bathroom."
      2.2 "78% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      4.8 "52% didn't like the uncomfortable beds."
      1.8 "82% found problems with the furniture."
      1.1 "89% thought the tv was sub-standard."
      0.9 "Air conditioning was criticized by 91%."
      2.7 "73% said the bathroom was dirty."
      4.2 "58% were disappointed with the minibar."
      4.5 "For 55%, the rooms looked old."
      3.7 "63% were unsatisfied with the kitchenette."
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    Overall rating

    5.1 OK
    based on 789 reviews
    • 8.9 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.5 "95% liked the proximity to shopping."
    • 5.2 "Service is ok."
      5.8 "Only 58% found the staff to be friendly enough."
      6.4 "64% said the reception staff was ok."
    • 4.6 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      0.8 "Air conditioning was criticized by 92%."
    • 4.6 "Bar is not good."
    • 4.3 "Disappointing food."
      3.3 "67% did not enjoy the desserts."
    • 4.1 "Vibe wasn't good."
      4.3 "57% criticized the unstylish hotel."
      1.7 "For 83%, the lobby entrance was sub-standard."
    • 3.6 "Rooms are not good."
      4.5 "55% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      1.9 "81% said rooms were dirty."
      4.9 "51% didn't like the uncomfortable beds."
      2.0 "80% found problems with the furniture."
      1.1 "89% thought the tv was sub-standard."
      0.8 "Air conditioning was criticized by 92%."
      2.2 "78% said the bathroom was dirty."
      4.2 "58% were disappointed with the minibar."
      3.6 "64% were unsatisfied with the kitchenette."
      4.6 "For 54%, the rooms looked old."
    View all review categories

    Overall rating

    4.0 Mediocre
    based on 466 reviews
    • 9.0 "Terrific location."
    • 5.1 "Service is ok."
      6.0 "Only 60% found the staff to be friendly enough."
      5.8 "58% said the reception staff was ok."
    • 4.8 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
      1.0 "Air conditioning was criticized by 90%."
    • 4.5 "Disappointing food."
    • 3.5 "Vibe wasn't good."
      1.5 "For 85%, the lobby entrance was sub-standard."
      4.5 "Unfriendly atmosphere, according to 55%."
    • 3.3 "Rooms are not good."
      4.3 "57% complained about the bathroom."
      1.9 "81% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      1.1 "89% thought the tv was sub-standard."
      4.7 "53% didn't like the uncomfortable beds."
      1.6 "84% found problems with the furniture."
      3.0 "70% said the bathroom was dirty."
      4.3 "57% were disappointed with the minibar."
      3.7 "63% were unsatisfied with the kitchenette."
      1.0 "Air conditioning was criticized by 90%."
    • 2.9 "Awful breakfast."
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    Overall rating

    4.7 OK
    based on 358 reviews
    • 8.9 "Location is great."
      10.0 "Good access to the airport, said 100%."
    • 5.6 "Service is ok."
      6.0 "60% said the reception staff was ok."
      6.7 "Only 67% found the staff to be friendly enough."
    • 4.9 "Bar is not good."
    • 4.6 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
      1.2 "Air conditioning was criticized by 88%."
      4.5 "55% thought it was too noisy."
    • 4.1 "Vibe wasn't good."
      4.4 "56% criticized the unstylish hotel."
      1.7 "For 83%, the lobby entrance was sub-standard."
    • 4.1 "Rooms are not good."
      4.3 "57% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      2.5 "75% said rooms were dirty."
      4.7 "53% didn't like the uncomfortable beds."
      1.9 "81% found problems with the furniture."
      1.0 "90% thought the tv was sub-standard."
      4.2 "58% were disappointed with the minibar."
      4.8 "52% had problems with the shower."
      1.2 "Air conditioning was criticized by 88%."
      3.6 "64% were unsatisfied with the kitchenette."
      2.5 "75% said the bathroom was dirty."
      4.6 "For 54%, the rooms looked old."
    • 4.1 "Disappointing food."
    View all review categories

    Overall rating

    5.3 OK
    based on 179 reviews
    • 9.1 "Terrific location."
    • 5.5 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
    • 5.2 "Average comfort."
      5.0 "Beds were acceptable for 50%."
    • 4.2 "Rooms are not good."
      4.3 "57% complained about the bathroom."
      2.2 "78% said rooms were dirty."
      0.7 "93% thought they were poorly maintained."
      1.2 "88% thought the tv was sub-standard."
      1.1 "Air conditioning was criticized by 89%."
      1.7 "83% found problems with the furniture."
    • 3.7 "Vibe wasn't good."
    • 3.2 "Awful breakfast."
    • 3.0 "Disappointing internet connection."
      2.7 "73% said the wifi quality was bad."
    • 2.6 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
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