Overview

Gran Porto Real Playa del Carmen Hotel

Constituyentes No. 1, 77500 Playa del Carmen, QR, Mexico
+52 984 873 4000

S$ 242+

Overall guest ratings

8.5/10 Excellent
based on 1,448 reviews

Review highlights

  • 9.5
  • 9.3
  • 6.7
  • 6.1

Good to know

  • Recreation staff is nice
  • Friendly service
  • Great shopping

Nearby

    show all

    About

    The Mayan Riviera has never been so enjoyable – or so perfect for all kinds of travelers. Picturesque and colorful, Gran Porto Resort is located on a beautiful, protected stretch of swim-friendly beach right in the heart of popular Playa del Carmen, just steps from the Fifth Avenue shops, clubs and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya.

    Special features at the Gran Porto Resort include Family Suites with bunk beds and extra space for up to 5 total guests, the expansive SPAreal – a full-service spa and hydrotherapy zone, the complimentary Oki® Kids Club, and the T-Zone for Teens.

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    Gran Porto Real Playa del Carmen Hotel

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Tennis
    • ATM on-site
    • Business centre
    • Car hire
    • Child-friendly
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Pool table
    • Designated smoking area
    • Steam room
    • Storage available
    • Wedding services
    • Beachfront
    • Terrace/Patio
    • Internet
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    based on 1,448 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.7 "97% appreciated the closeness to the beach."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "City centre within easy reach, said 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 9.3 "Internet works perfectly."
      9.1 "91% said the wifi quality was great."
    • 9.0 "World class service."
      9.3 "93% found the staff to be very friendly."
      8.9 "89% said the recreation staff was great."
      7.9 "79% found the restaurant service to be one of the best."
      8.4 "84% said the concierge service was amazing."
      7.5 "75% were happy with the room service."
      10.0 "Housekeeping was great, according to 100%."
      9.2 "Lovely bar service, according to 92%."
      9.4 "Lovely pool/beach service, according to 94%."
      8.1 "Hotel security was great, thought 81%."
    • 8.1 "Food is delicious."
      9.3 "93% enjoyed the snacks that were offered."
      10.0 "100% loved the sushi selection."
      7.2 "Yummy desserts, said 72%."
      8.0 "80% were happy with the price."
      8.6 "Beef and steak dishes were excellent, according to 86%."
    • 7.3 "Good breakfast."
    • 6.7 "Average amenities."
      6.6 "66% thought the building was acceptable."
    • 6.1 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
      5.6 "Only 56% thought the furniture was functional."
      5.0 "50% thought the minibar was ok."
    • 5.4 "Beach is so-so."
    • 4.4 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
      2.8 "72% thought it was too noisy."
      4.2 "Air conditioning was criticized by 58%."
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    Overall rating

    8.6 Excellent
    based on 695 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "City centre within easy reach, said 99%."
    • 9.2 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      9.1 "91% said the recreation staff was great."
    • 7.8 "Tasty food."
      7.5 "75% loved the menu selection."
    • 7.2 "Good breakfast."
    • 5.8 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      6.5 "Only 65% said rooms were big enough."
    • 4.7 "Ugly beach."
    • 4.2 "Not very comfortable."
      3.9 "61% didn't like the uncomfortable beds."
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    Overall rating

    8.2 Excellent
    based on 724 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.7 "97% appreciated the closeness to the beach."
      9.9 "99% liked the proximity to sightseeing."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      9.1 "91% said the recreation staff was great."
    • 7.7 "Tasty food."
      9.0 "90% enjoyed the snacks that were offered."
    • 6.6 "Average amenities."
      6.5 "65% thought the building was acceptable."
    • 5.4 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
    • 5.0 "Beach is so-so."
    • 4.4 "Not very comfortable."
      4.0 "Air conditioning was criticized by 60%."
      4.1 "59% didn't like the uncomfortable beds."
      2.6 "74% thought it was too noisy."
    View all review categories

    Overall rating

    8.9 Excellent
    based on 28 reviews
    • 9.6 "Terrific location."
    • 9.2 "World class service."
    • 5.0 "Beach is so-so."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Recreation staff is nice"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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    Photos

    Photos

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