Overview

Palms Inn

3345 Santa Rosa Avenue, Santa Rosa, CA 95407, United States
+1 707 568 1011

Call

+1 707 568 1011

Overall guest ratings

5.3/10 OK
based on 296 reviews

Review highlights

  • 8.7
  • 7.5
  • 3.2
  • 3.0

Good to know

  • Fair breakfast prices

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    Guest reviews

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    Overall rating

    5.3 OK
    based on 296 reviews
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
      9.3 "93% said the reception staff was great."
    • 7.5 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 5.9 "Location is acceptable."
    • 3.2 "Awful rooms."
      3.2 "68% said rooms were dirty."
      1.6 "84% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      1.7 "For 83%, the rooms looked old."
      0.6 "94% found problems with the furniture."
      2.5 "75% had problems with the shower."
      2.0 "80% said the bathroom was dirty."
      2.2 "Air conditioning was criticized by 78%."
      3.3 "67% thought the tv was sub-standard."
    • 3.0 "Generally quite dirty."
      3.2 "68% said rooms were dirty."
      2.0 "80% thought it was rather dirty."
      2.0 "80% said the bathroom was dirty."
    • 1.5 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
    • 0.0 "Disappointing internet connection."
      0.0 "100% said the wifi quality was bad."
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    Overall rating

    5.5 OK
    based on 195 reviews
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
      9.3 "93% said the reception staff was great."
    • 8.3 "Food is delicious."
      10.0 "Yummy desserts, said 100%."
    • 5.8 "Location is acceptable."
      6.7 "Only 67% were satisfied with the proximity to shopping."
    • 5.0 "Average comfort."
      6.4 "Only 64% said rooms were big enough."
    • 3.3 "Not very clean."
      3.3 "67% said rooms were dirty."
    • 3.3 "Rooms are not good."
      3.3 "67% said rooms were dirty."
      1.8 "82% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      4.9 "51% didn't like the uncomfortable beds."
      2.5 "75% had problems with the shower."
      0.5 "95% found problems with the furniture."
    • 1.6 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
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    Overall rating

    4.9 OK
    based on 85 reviews
    • 8.8 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 7.6 "Good breakfast."
    • 5.8 "Location is acceptable."
    • 3.2 "Awful rooms."
      3.3 "67% said rooms were dirty."
      0.2 "98% thought they were poorly maintained."
      1.3 "87% complained about the bathroom."
    • 3.0 "Generally quite dirty."
      3.3 "67% said rooms were dirty."

    Overall rating

    5.3 OK
    based on 14 reviews
    • 3.2 "Awful rooms."
    Good to know
    "Fair breakfast prices"
    data provided by TrustYou

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