Overview

Mercure Santiago Centro

Alameda Bernardo O'Higgins, 632, , Santiago, Chile
+56 225 956 622

S$ 97+

Overall guest ratings

8.0/10 Good
based on 1,145 reviews

Review highlights

  • 9.2
  • 8.3
  • 7.8
  • 4.8

Good to know

  • Great reception
  • Friendly service

Nearby

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    About

    The hotel is located close to the Civic Center, providing easy access to parks, museums and historical buildings considered national monuments, and is within walking distance of the Saint Lucia metro stop. The Mercure Santiago Centro has 142 rooms, a lobby bar, business center and conference rooms for meetings and events, and offers room service and WIFI Internet connection to guests.

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    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Ski shuttle (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    based on 1,145 reviews
    • 9.2 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
    • 8.3 "Breakfast is good."
    • 7.8 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 5.3 "Internet is average."
    • 5.2 "Rooms are ok."
    • 4.8 "Not very clean."
      4.5 "55% said rooms were dirty."
      3.5 "65% said the bathroom was dirty."

    Overall rating

    7.9 Good
    based on 709 reviews
    • 9.3 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 8.4 "Breakfast is good."
    • 7.8 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 5.9 "Food is average."
      5.9 "Only 59% were satisfied with the menu."
    • 5.3 "Internet is average."
    • 4.4 "Not very clean."
      3.9 "61% said rooms were dirty."
      3.0 "70% said the bathroom was dirty."
    • 4.4 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      3.9 "61% said rooms were dirty."
      4.0 "60% had problems with the shower."
      2.8 "For 72%, the rooms looked old."
      1.2 "Air conditioning was criticized by 88%."
      3.6 "64% found problems with the furniture."
      3.0 "70% said the bathroom was dirty."
    • 4.3 "Vibe wasn't good."
      3.9 "61% criticized the unstylish hotel."
      3.6 "Unfriendly atmosphere, according to 64%."
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    Overall rating

    8.1 Excellent
    based on 91 reviews
    • 8.9 "Location is great."
    • 8.3 "Breakfast is good."
    • 7.7 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 5.3 "Rooms are ok."

    Overall rating

    8.1 Excellent
    based on 343 reviews
    • 9.3 "Terrific location."
    • 7.9 "Good breakfast."
    • 7.4 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
    • 5.9 "Food is average."
    • 5.8 "Average amenities."
      5.8 "58% thought the building was acceptable."
    • 5.0 "Rooms are ok."
    • 4.8 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
    • 4.4 "Not very clean."
      4.3 "57% said rooms were dirty."
    • 4.2 "Vibe wasn't good."
      3.7 "63% criticized the unstylish hotel."
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    Good to know
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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