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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
Top Resort Hotel

12 Hengshan Road, Shanghai 200031, China
+86 213 338 3888

S$ 248+

Overall guest ratings

9.2/10 Excellent
based on 1,874 reviews

Review highlights

  • 9.6
  • 9.5
  • 9.4
  • 6.9

Nearby

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    About

    Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines. From intimate accommodations to the lavish Presidential Suite, 171 exquisitely furnished guest rooms—some with balconies—offer a retreat from Shanghai’s bustle. Stylish design and thoughtful touches create an atmosphere of distinguished opulence.

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    Starwood Hotels

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    9.2 Excellent
    based on 1,874 reviews
    • 9.6 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
      9.4 "94% loved the sauna."
    • 9.5 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      10.0 "Near to public transport, according to 100%."
      8.7 "Great parking, according to 87%."
      9.4 "94% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
    • 9.4 "Awesome vibe."
      9.5 "95% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
      7.2 "72% thought, the hotel was modern."
      8.6 "86% enjoyed the lobby entrance."
      10.0 "100% said it was a stylish hotel."
    • 9.2 "Excellent pool."
    • 8.6 "Amenities are good."
      8.6 "86% thought the building was wonderful."
      8.5 "85% found the grounds to be nice."
      8.6 "86% enjoyed the lobby entrance."
      10.0 "100% thought the architecture was beautiful."
    • 6.9 "Rooms are ok."
      6.3 "For only 63%, the bathroom was ok."
      6.9 "Beds were acceptable for 69%."
      6.6 "Only 66% said rooms were clean enough."
      6.9 "69% thought the bathroom was big enough."
      5.0 "Only 50% said the rooms were modern."
    • 6.4 "Internet is average."
      5.8 "58% thought the wifi quality was ok."
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    Overall rating

    9.2 Excellent
    based on 356 reviews
    • 9.7 "Excellent wellness & sports facilities."
    • 9.6 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      10.0 "Near to public transport, according to 100%."
    • 9.3 "Awesome vibe."
      9.3 "93% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 9.3 "Excellent pool."
    • 8.9 "Amenities are good."
      8.9 "89% thought the building was wonderful."
    • 7.0 "Nice rooms."
      6.6 "Only 66% said rooms were clean enough."
      6.6 "For only 66%, the bathroom was ok."

    Overall rating

    9.3 Excellent
    based on 730 reviews
    • 9.5 "Terrific location."
      9.6 "Easily accessible by car, said 96%."
      10.0 "Near to public transport, according to 100%."
    • 9.2 "Excellent pool."
    • 9.2 "Awesome vibe."
      9.8 "98% thought the hotel was luxurious."
      9.5 "95% enjoyed the friendly atmosphere."
    • 8.8 "Amenities are good."
      8.7 "87% thought the building was wonderful."
    • 8.3 "Bar is amazing."
    • 6.8 "Rooms are ok."
      6.2 "For only 62%, the bathroom was ok."
      6.8 "Beds were acceptable for 68%."
      6.2 "Only 62% said rooms were clean enough."
    • 6.7 "Service is ok."
      6.8 "Only 68% thought the service was professional."
      5.4 "54% said the reception staff was ok."
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    Overall rating

    9.2 Excellent
    based on 599 reviews
    • 9.7 "Excellent wellness & sports facilities."
    • 9.4 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      10.0 "Near to public transport, according to 100%."
    • 9.1 "Awesome vibe."
      9.4 "94% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
      7.2 "72% thought, the hotel was modern."
    • 8.7 "Amenities are good."
      8.6 "86% thought the building was wonderful."
      8.8 "88% found the grounds to be nice."
    • 8.3 "Comfort level is high."
      8.6 "86% thought rooms were spacious."
      9.1 "91% thought it was pleasantly quiet."
    • 6.6 "Rooms are ok."
      5.9 "For only 59%, the bathroom was ok."
      6.2 "Only 62% said rooms were clean enough."

    Overall rating

    9.2 Excellent
    based on 187 reviews
    • 9.6 "Terrific location."
    • 9.2 "Awesome vibe."
      9.5 "95% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.8 "Amenities are good."
      8.6 "86% thought the building was wonderful."
    • 8.2 "Comfort level is high."
      8.5 "85% thought rooms were spacious."
    • 7.6 "Good service."
    • 6.9 "Breakfast is mediocre."
    • 6.7 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    data provided by TrustYou

    Recent reviews


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