Overview

Novotel Surabaya Hotel & Suites
Top Business Hotel

Jalan Ngagel 173-175, Surabaya 60246, Indonesia
+62 315 018 900

S$ 50+

Overall guest ratings

8.0/10 Good
based on 1,853 reviews

Review highlights

  • 8.0
  • 7.2
  • 7.2
  • 5.9

Good to know

  • Nice building
  • Pleasant hotel grounds
  • Clean hotel facilities
  • Friendly atmosphere

Nearby

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    About

    Like an oasis in the heart of an urban landscape, Novotel Surabaya Hotel & Suites is a unique 4-star resort in Surabaya's business district. Holidaymakers and business guests alike will be enchanted by the landscape gardens, outdoor pools and numerous facilities such as conferencing facilities, a fitness center, outdoor pool, sauna, Jacuzzi, tennis courts, basketball facilities, a Kids Club, Mini Outbound & Animal Conservatory. With the city on your doorstep, prepare for an exciting stay at Novotel.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Internet
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Non-smoking rooms available
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Childrens programmes
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Spa
    • Child pool
    • Coffee shop
    • Safe
    • Sauna
    • Pets not allowed
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Terrace/Patio
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    based on 1,853 reviews
    • 8.0 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Easily accessible by car, said 100%."
      10.0 "City centre within easy reach, said 100%."
    • 7.2 "Good amenities."
      7.1 "71% thought the building was wonderful."
      7.3 "73% found the grounds to be nice."
    • 7.2 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.5 "75% were happy with the room service."
      7.0 "70% said the booking process went smoothly."
    • 6.7 "Breakfast is mediocre."
    • 6.0 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      5.3 "Beds were acceptable for 53%."
    • 5.9 "Average value."
    • 5.6 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 4.1 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    based on 333 reviews
    • 8.2 "Location is great."
    • 8.1 "Pool is good."
    • 7.5 "Good service."
      9.2 "92% found the staff to be very friendly."
    • 7.0 "Good breakfast."
    • 6.1 "Rooms are ok."
      5.1 "Only 51% said rooms were clean enough."
    • 6.1 "Vibe was decent."
    • 5.3 "Average cleanliness."
      5.1 "Only 51% said rooms were clean enough."
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    Overall rating

    7.4 Good
    based on 1,093 reviews
    • 8.0 "Pool is good."
    • 8.0 "Location is great."
    • 7.2 "Good amenities."
      7.7 "77% found the grounds to be nice."
    • 6.6 "Breakfast is mediocre."
    • 6.6 "Service is ok."
      5.3 "Only 53% thought the service was professional."
    • 6.0 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
    • 5.9 "Average value."
    • 5.0 "Average cleanliness."
    • 4.4 "Internet is poor."
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    Overall rating

    6.8 Good
    based on 240 reviews
    • 8.2 "Location is great."
    • 7.2 "Good service."
      8.8 "88% found the staff to be very friendly."
    • 7.1 "Good amenities."
    • 6.6 "Breakfast is mediocre."
    • 6.2 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
    • 5.8 "Average value."
    • 5.7 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
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    Overall rating

    7.6 Good
    based on 185 reviews
    • 7.7 "Good location."
    • 7.1 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 6.8 "Average amenities."
      6.6 "66% thought the building was acceptable."
    • 6.8 "Breakfast is mediocre."
    • 5.9 "Rooms are ok."
    • 5.8 "Vibe was decent."
    • 5.7 "Average cleanliness."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Nice building"
    "Pleasant hotel grounds"
    "Clean hotel facilities"
    "Friendly atmosphere"
    data provided by TrustYou

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