Guest reviews
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Overall rating
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9.4 "Terrific location."10.0 "
Good access to the airport , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.7 "97%liked the proximity to shopping ." 8.2 "Great parking , according to 82%." 9.5 "Easily accessible by car , said 95%." 9.2 "92%liked the proximity to sightseeing ." -
8.6 "Great service."9.1 "91% found the
staff to be very friendly ." 7.9 "79% said thereception staff was great ." 9.4 "94% werehappy with the shuttle service ." 9.3 "93% thought theservice was very professional ." -
6.7 "Internet is average."6.3 "63% thought the
wifi quality was ok ." -
5.6 "Rooms are ok."6.1 "Only 61% said
rooms were clean enough ." 5.4 "Only 54% saidrooms were big enough ." -
3.1 "Awful breakfast."
Overall rating
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9.4 "Terrific location."10.0 "
Good access to the airport , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.6 "96%liked the proximity to shopping ." 7.8 "Great parking , according to 78%." 9.6 "Easily accessible by car , said 96%." -
9.1 "World class service."9.3 "93% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 9.5 "95% werehappy with the shuttle service ." 9.4 "94% thought theservice was very professional ." -
7.3 "High comfort."8.3 "83% said the
beds were comfortable ." -
6.9 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." 6.1 "Only 61% saidrooms were big enough ." -
3.5 "Breakfast is below average."
Overall rating
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9.7 "Terrific location."10.0 "
Good access to the airport , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.6 "96%liked the proximity to shopping ." -
9.0 "World class service."9.3 "93% found the
staff to be very friendly ." 9.4 "94% werehappy with the shuttle service ." 8.2 "82% said thereception staff was great ." 9.2 "92% thought theservice was very professional ." -
8.2 "Good value."
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4.8 "Rooms are not good."1.2 "88% thought they were
poorly maintained ." 2.1 "79%complained about the bathroom ." 4.3 "57% weredisappointed with the minibar ." -
3.2 "Awful breakfast."
Overall rating
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9.5 "Terrific location."
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8.2 "Great service."9.2 "92% found the
staff to be very friendly ." -
7.5 "High value."
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6.0 "Average cleanliness."5.8 "Only 58% said
rooms were clean enough ." -
4.7 "Rooms are not good."2.4 "76%
complained about the bathroom ." 2.7 "73% hadproblems with the shower ." -
4.1 "Bad amenities."
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2.7 "Awful breakfast."
Overall rating
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9.3 "Terrific location."10.0 "
Good access to the airport , said 100%." -
8.8 "Great service."9.1 "91% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 9.3 "93% werehappy with the shuttle service ." -
6.9 "Average comfort."
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6.4 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." -
4.0 "Bad amenities."3.8 "62% thought the
building wasn't nice ." -
3.9 "Vibe wasn't good."3.5 "65%
criticized the unstylish hotel ." -
3.0 "Awful breakfast."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Good place to stay when coming in from a late flight. Was disappointed with breakfast choices.
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8.2review from
good location for TAM airport. Good selection of resturants nearby Shuttle only ran every 45 minutes in early morning and often could not take everyone waiting, so trip to airport was delayed for 15-20 minutes, plan accordingly.
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7.1review from
-Close to airport -Easy check in and check out -Comfortable beds - Easy to find -Cold pool -No hot tub - Not secure enough -No 24hr airport shuttle
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2.0review from
The IHOP across the street was the best thing about the hotel. My husband and I were late with our flight to Tampa out of our control, (plane issues). We paid for the hotel 2 weeks prior and requested a non smoking room. We called the hotel letting them know we will be arriving around 12-1am. We landed at Tampa called again to have them come pick us up with their shuttle and asked if our non smoking room was still available. The front desk lady said yes it is. We arrive after 8-10 hours of traveling and at the desk told our room was given away. The last non smoking room was given away 5 mins after my call for the shuttle pickup. I'm pregnant and my husband has asthma so we were livid it was given away. They overbooked and the next available hotel was 15 miles away. Also, they had people waiting if we didn't want the room. On the reservation it said non-smoking room. They said because we arrived so late we were pushed to the bottom and were moved to a smoking room. They said the non smoking option is just a request and no guarantee of getting a room. The front desk lady had such an attitude with us and couldn't explain why she gave the room away when we just spoke to her on the phone. Luckily we were compensated for this mistake but I would not recommend this hotel. Im very easy going not high maintenance but this was the worst by far i had. Horrible parking and the front desk lady said no guarantee of break ins also could get towed and there was no parking for hotel guests. They assistant manager said there is no policy about holding rooms regarding smoking or non smoking. But that in itself seems like a violation if I'm pregnant and husband has asthma and we get moved to a smoking room vs requesting a non smoking room. I would recommend to not stay at this hotel even tho it is close to the pier for the cruise.
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8.0review from
Good place to stay when coming in from a late flight. Was disappointed with breakfast choices.
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8.2review from
good location for TAM airport. Good selection of resturants nearby Shuttle only ran every 45 minutes in early morning and often could not take everyone waiting, so trip to airport was delayed for 15-20 minutes, plan accordingly.
