Overview

Sheraton Universal Hotel

333 Universal Hollywood Drive, Universal City, CA 91608, United States
+1 818 980 1212

S$ 302+

Overall guest ratings

7.2/10 Good
based on 1,881 reviews

Review highlights

  • 8.7
  • 8.3
  • 4.6
  • 4.4

Good to know

  • Wonderful sightseeing
  • Good shuttle service

Nearby

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    About

    A business and leisure hotel in LA’s entertainment capital—next to Universal Studios Hollywood in Hollywood Hills—we host reality shows, musicians visiting the Hollywood Bowl or The Greek Amphitheatre, and stars from film and TV at NBC Universal, Disney, and Warner Brothers. We’re pleased to offer over 30,000 square feet of state-of-the-art meeting space, enabling us to fulfill your needs for any event. During downtime, Sheraton Fitness and our attractive outdoor pool make it easy to enjoy this home away from home. You’ll feel like a star during every second of your stay at the Sheraton Universal Hotel. Our 457 guest rooms boast great views of Universal Studios or the Hollywood Hills from our 20-story tower.

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    AMENITIES

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Wi-Fi
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Coffee shop
    • Internet (surcharge)
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.2 Good
    based on 1,881 reviews
    • 8.7 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "Easily accessible by car, said 94%."
      8.0 "80% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.3 "Great service."
      9.8 "98% were happy with the shuttle service."
      8.5 "85% said the concierge service was amazing."
      8.1 "81% found the restaurant service to be one of the best."
      7.1 "71% said the booking process went smoothly."
    • 6.9 "Breakfast is mediocre."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      1.2 "88% complained about the elevator."
      3.9 "61% thought the facilities needed updating."
    • 4.4 "Not very clean."
      4.5 "55% said rooms were dirty."
      3.8 "62% thought it was rather dirty."
      0.6 "94% said the bathroom was dirty."
      3.6 "Dirty pool, said 64%."
    • 4.4 "Value below average."
      4.4 "56% thought it was overpriced."
      4.3 "57% said the breakfast was too expensive."
      1.3 "The price was too high for 87%."
      0.0 "100% said beverages were too expensive."
    • 4.1 "Internet is poor."
      4.4 "56% thought it was overpriced."
      3.3 "67% said the wifi quality was bad."
    • 3.9 "Rooms are not good."
      0.8 "92% thought they were poorly maintained."
      4.5 "55% said rooms were dirty."
      1.3 "87% complained about the bathroom."
      2.2 "78% said rooms were small."
      2.5 "For 75%, the rooms looked old."
      0.4 "Air conditioning was criticized by 96%."
      3.1 "69% found problems with the furniture."
      4.3 "57% were disappointed with the minibar."
      0.8 "92% had problems with the shower."
      0.3 "97% criticized the small bathroom."
      0.6 "94% said the bathroom was dirty."
      2.4 "76% thought the tv was sub-standard."
      3.1 "69% were unsatisfied with the kitchenette."
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    Overall rating

    7.4 Good
    based on 319 reviews
    • 8.5 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
    • 8.0 "Great service."
      9.1 "91% found the staff to be very friendly."
      9.8 "98% were happy with the shuttle service."
    • 6.5 "Breakfast is mediocre."
    • 4.5 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
    • 4.5 "Not very clean."
      4.7 "53% said rooms were dirty."
    • 3.8 "Value below average."
      4.0 "60% thought it was overpriced."
      3.9 "61% said the breakfast was too expensive."
    • 3.8 "Internet is poor."
      4.0 "60% thought it was overpriced."
    • 3.6 "Rooms are not good."
      4.7 "53% said rooms were dirty."
      1.5 "85% complained about the bathroom."
      2.1 "For 79%, the rooms looked old."
      0.7 "93% thought they were poorly maintained."
      2.0 "80% said rooms were small."
      2.8 "72% found problems with the furniture."
      4.4 "56% were disappointed with the minibar."
      0.2 "98% criticized the small bathroom."
    View all review categories

    Overall rating

    7.0 Good
    based on 1,485 reviews
    • 8.8 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.2 "Easily accessible by car, said 92%."
    • 7.9 "Good service."
      8.9 "89% found the staff to be very friendly."
      9.7 "97% were happy with the shuttle service."
      7.0 "70% thought the service was very professional."
      8.1 "81% said the concierge service was amazing."
      8.1 "81% found the restaurant service to be one of the best."
    • 6.9 "Breakfast is mediocre."
    • 4.3 "Value below average."
      4.6 "54% thought it was overpriced."
      4.1 "59% said the breakfast was too expensive."
      1.0 "The price was too high for 90%."
    • 4.2 "Internet is poor."
      4.6 "54% thought it was overpriced."
      3.3 "67% said the wifi quality was bad."
    • 3.9 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      1.5 "85% complained about the elevator."
      3.9 "61% thought the facilities needed updating."
    • 3.6 "Not very clean."
      3.9 "61% said rooms were dirty."
      3.6 "64% thought it was rather dirty."
      0.4 "96% said the bathroom was dirty."
    • 3.4 "Not very comfortable."
      2.2 "78% said rooms were small."
      0.6 "Air conditioning was criticized by 94%."
      1.2 "88% thought it was too noisy."
      0.2 "98% criticized the small bathroom."
    View all review categories

    Overall rating

    6.1 Good
    based on 37 reviews
    • 7.8 "Good service."
    • 3.5 "Rooms are not good."

    Overall rating

    8.0 Good
    based on 37 reviews
    • 8.6 "Location is great."
    • 8.2 "Great service."
    • 6.6 "Food is average."
    • 4.4 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
    • 4.1 "Rooms are not good."
    • 4.1 "Value below average."
    • 3.7 "Not very comfortable."
    • 3.7 "Vibe wasn't good."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Wonderful sightseeing"
    "Good shuttle service"
    data provided by TrustYou

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