Overview

Sheraton Universal Hotel

333 Universal Hollywood Drive, Universal City, CA 91608, United States
+1 818 980 1212

S$ 313+

Overall guest ratings

7.4/10 Good
based on 1,786 reviews

Review highlights

  • 8.6
  • 8.6
  • 4.8
  • 4.4

Good to know

  • Wonderful sightseeing
  • Good shuttle service

Nearby

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    About

    A business and leisure hotel in LA’s entertainment capital—next to Universal Studios Hollywood in Hollywood Hills—we host reality shows, musicians visiting the Hollywood Bowl or The Greek Amphitheatre, and stars from film and TV at NBC Universal, Disney, and Warner Brothers. We’re pleased to offer over 30,000 square feet of state-of-the-art meeting space, enabling us to fulfill your needs for any event. During downtime, Sheraton Fitness and our attractive outdoor pool make it easy to enjoy this home away from home. You’ll feel like a star during every second of your stay at the Sheraton Universal Hotel. Our 457 guest rooms boast great views of Universal Studios or the Hollywood Hills from our 20-story tower.

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    AMENITIES

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Wi-Fi
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Coffee shop
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    based on 1,786 reviews
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.8 "98% were happy with the shuttle service."
      9.6 "96% said the concierge service was amazing."
      8.9 "89% found the restaurant service to be one of the best."
      8.2 "82% were impressed by the valet service."
    • 8.6 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "Easily accessible by car, said 94%."
      10.0 "Near to public transport, according to 100%."
      7.5 "75% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 6.5 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 4.8 "Not very clean."
      4.8 "52% said rooms were dirty."
      1.1 "89% said the bathroom was dirty."
      2.5 "Dirty pool, said 75%."
    • 4.4 "Value below average."
      4.6 "54% thought it was overpriced."
      1.2 "The price was too high for 88%."
      0.0 "100% said beverages were too expensive."
    • 4.4 "Rooms are not good."
      4.8 "52% said rooms were dirty."
      1.7 "83% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      2.8 "72% said rooms were small."
      1.7 "For 83%, the rooms looked old."
      3.5 "65% found problems with the furniture."
      4.2 "58% were disappointed with the minibar."
      0.5 "Air conditioning was criticized by 95%."
      1.7 "83% had problems with the shower."
      0.9 "91% criticized the small bathroom."
      1.1 "89% said the bathroom was dirty."
      2.5 "75% were unsatisfied with the kitchenette."
      2.3 "77% thought the tv was sub-standard."
    • 4.4 "Internet is poor."
      4.6 "54% thought it was overpriced."
      4.0 "60% said the wifi quality was bad."
    • 3.9 "Not very comfortable."
      2.8 "72% said rooms were small."
      2.3 "77% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
      0.9 "91% criticized the small bathroom."
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    Overall rating

    7.5 Good
    based on 339 reviews
    • 8.4 "Great service."
      8.7 "87% thought the service was very professional."
      9.8 "98% were happy with the shuttle service."
    • 8.4 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
    • 6.4 "Breakfast is mediocre."
    • 4.5 "Not very clean."
      4.6 "54% said rooms were dirty."
    • 4.4 "Internet is poor."
      4.4 "56% thought it was overpriced."
    • 3.8 "Value below average."
      4.4 "56% thought it was overpriced."
      4.5 "55% said the breakfast was too expensive."
    • 3.7 "Rooms are not good."
      4.6 "54% said rooms were dirty."
      1.6 "84% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      1.5 "For 85%, the rooms looked old."
      2.6 "74% said rooms were small."
      4.3 "57% were disappointed with the minibar."
      3.2 "68% found problems with the furniture."
      0.8 "92% criticized the small bathroom."
      0.5 "Air conditioning was criticized by 95%."
    • 3.6 "Not very comfortable."
      2.6 "74% said rooms were small."
      2.4 "76% thought it was too noisy."
      0.8 "92% criticized the small bathroom."
      0.5 "Air conditioning was criticized by 95%."
    View all review categories

    Overall rating

    7.3 Good
    based on 1,375 reviews
    • 8.8 "Location is great."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.2 "Easily accessible by car, said 92%."
    • 8.1 "Great service."
      9.8 "98% were happy with the shuttle service."
      8.1 "81% thought the service was very professional."
      9.5 "95% said the concierge service was amazing."
      8.6 "86% found the restaurant service to be one of the best."
      8.6 "86% were impressed by the valet service."
    • 6.7 "Breakfast is mediocre."
    • 4.7 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      2.5 "75% thought the facilities needed updating."
      1.7 "83% complained about the elevator."
    • 4.7 "Value below average."
      4.6 "54% thought it was overpriced."
      0.9 "The price was too high for 91%."
      4.8 "52% said the breakfast was too expensive."
    • 4.5 "Internet is poor."
      4.6 "54% thought it was overpriced."
      4.0 "60% said the wifi quality was bad."
    • 4.3 "Not very clean."
      4.5 "55% said rooms were dirty."
      0.9 "91% said the bathroom was dirty."
      4.8 "52% thought it was rather dirty."
    • 4.1 "Not very comfortable."
      2.7 "73% said rooms were small."
      0.7 "Air conditioning was criticized by 93%."
      2.3 "77% thought it was too noisy."
      0.8 "92% criticized the small bathroom."
    View all review categories

    Overall rating

    6.3 Good
    based on 17 reviews
    • 8.2 "Great service."
    • 3.9 "Rooms are not good."

    Overall rating

    8.0 Good
    based on 53 reviews
    • 8.6 "Location is great."
    • 8.4 "Great service."
    • 6.6 "Food is average."
    • 4.9 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
    • 4.6 "Rooms are not good."
    • 4.2 "Not very comfortable."
    • 4.1 "Value below average."
    • 3.4 "Vibe wasn't good."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Wonderful sightseeing"
    "Good shuttle service"
    data provided by TrustYou

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