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Sheraton Universal Hotel

333 Universal Hollywood Drive, Universal City, CA 91608, United States
+1 818 980 1212

S$ 327+

Mon 5-12 Check in
Tue 6-12 Check out

Overall guest ratings

7.3/10 Good
based on 1,839 reviews

Review highlights

  • 8.8
  • 8.0
  • 4.9
  • 4.4

Good to know

  • Good shuttle service
  • Wonderful sightseeing

Nearby

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    About

    A business and leisure hotel in LA’s entertainment capital—next to Universal Studios Hollywood in Hollywood Hills—we host reality shows, musicians visiting the Hollywood Bowl or The Greek Amphitheatre, and stars from film and TV at NBC Universal, Disney, and Warner Brothers. We’re pleased to offer over 30,000 square feet of state-of-the-art meeting space, enabling us to fulfill your needs for any event. During downtime, Sheraton Fitness and our attractive outdoor pool make it easy to enjoy this home away from home. You’ll feel like a star during every second of your stay at the Sheraton Universal Hotel. Our 457 guest rooms boast great views of Universal Studios or the Hollywood Hills from our 20-story tower.

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    AMENITIES

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Wi-Fi
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Coffee shop
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    based on 1,839 reviews
    • 8.8 "Location is great."
    • 8.0 "Great service."
    • 5.7 "Food is average."
    • 5.3 "Breakfast is mediocre."
    • 4.9 "Not very clean."
    • 4.4 "Not very comfortable."
    • 3.9 "Value below average."
    • 3.7 "Rooms are not good."
    • 3.5 "Vibe wasn't good."
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    Overall rating

    7.4 Good
    based on 331 reviews
    • 8.4 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
    • 7.7 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 4.9 "Breakfast is below average."
      3.1 "69% said the breakfast was too expensive."
    • 4.5 "Not very clean."
      4.5 "55% said rooms were dirty."
    • 4.5 "Not very comfortable."
      3.6 "64% said rooms were small."
      3.4 "66% thought it was too noisy."
    • 3.5 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
    • 3.4 "Rooms are not good."
      4.5 "55% said rooms were dirty."
      0.9 "91% complained about the bathroom."
      0.5 "95% thought they were poorly maintained."
      0.0 "100% were disappointed with the minibar."
      1.7 "For 83%, the rooms looked old."
      3.6 "64% said rooms were small."
      2.3 "77% found problems with the furniture."
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    Overall rating

    7.3 Good
    based on 1,397 reviews
    • 8.9 "Location is great."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.1 "Easily accessible by car, said 91%."
    • 7.8 "Good service."
      9.0 "90% found the staff to be very friendly."
      9.4 "94% were happy with the shuttle service."
      7.3 "73% thought the service was very professional."
      8.2 "82% said the concierge service was amazing."
      8.6 "86% found the restaurant service to be one of the best."
    • 5.5 "Breakfast is mediocre."
    • 5.4 "Food is average."
    • 5.1 "Average comfort."
      6.7 "Beds were acceptable for 67%."
    • 4.9 "Bad amenities."
      2.8 "72% thought the facilities needed updating."
      2.7 "73% complained about the elevator."
    • 4.5 "Not very clean."
      5.0 "Only 50% said rooms were clean enough."
      4.4 "56% thought it was rather dirty."
      1.7 "83% said the bathroom was dirty."
    • 4.2 "Value below average."
      3.2 "68% thought it was overpriced."
      3.5 "65% said the breakfast was too expensive."
      0.9 "The price was too high for 91%."
    • 3.6 "Rooms are not good."
      5.0 "Only 50% said rooms were clean enough."
      0.8 "92% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      3.2 "68% said rooms were small."
      2.0 "For 80%, the rooms looked old."
      2.4 "76% found problems with the furniture."
      0.0 "100% were disappointed with the minibar."
      1.7 "83% said the bathroom was dirty."
      0.0 "Air conditioning was criticized by 100%."
      0.0 "100% criticized the small bathroom."
      0.0 "100% had problems with the shower."
      1.8 "82% thought the tv was sub-standard."
      0.0 "100% were unsatisfied with the kitchenette."
    • 3.0 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
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    Overall rating

    6.8 Good
    based on 36 reviews
    • 8.7 "Location is great."
    • 8.2 "Great service."
    • 5.4 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 3.6 "Vibe wasn't good."
    • 3.2 "Awful rooms."

    Overall rating

    8.2 Excellent
    based on 73 reviews
    • 8.8 "Location is great."
    • 7.9 "Good service."
    • 5.3 "Food is average."
    • 4.9 "Not very comfortable."
    • 4.1 "Rooms are not good."
    • 3.3 "Value below average."
    Good to know
    "Good shuttle service"
    "Wonderful sightseeing"
    data provided by TrustYou

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