Hotel Saturnia & International

Good location, near St Marks Square.

Room was supposed to be three single beds but was a large double plus a single. Noisy room over restaurant with music. Dark, old-fashioned room and furnishings. Old-fashioned bathroom fittings and no ventilation except the window. Generally unfriendly staff (except the chamber maid). Mediocre breakfast. Disappointed, especially at the price. Would not stay there again.

I loved the rich breakfast in the outside garden. The location was amazing and very close to the center, at the same time the room was quite.

- The photos and description of the room by booking.com has nothing to do with reality. I booked a classic 3 beds room. However i got a room with double bed + sleeping sofa, which was not even ready for a 3rd person!! I told them that i didn’t book a room with sleeping sofa since we are 3 adults and by booking it was mentioned that the room has double bed + single bed. The solution was: they gave me a smaller room and through a single bed in the middle of the room. I had to wait almost one hour to get this ugly solution at 11 pm ready. They promised to investigate in the morning, but no one talked to me as nothing happened. At the evening when I entered my room, I found a nice basket of fruits in my room although I left the sign (don’t disturb) !!! Who does enter a quest room without his permission and with clear sign Not to disturb? We had our private belongings everywhere!! Such an action is unacceptable for such a prestigious hotel. - The toilet was not that much clean since I found hair on towels from other quests! - The receptionists are very arrogant and not even saying good morning or good evening. I said twice good morning without getting a reply! Small things but give you the feeling you are not welcomed. - If you want to use the iron, they will not send it to your room like all other hotels, because of security reasons!! No idea what that means. You have to run around the hotel by yourself and get in the basement to open a very small room where the iron is. Note: We have been in the 3rd floor! 3 nights I did not sleep well on that uncomfortable bed the gave. They made my first visit to Venedig the WORST EVER. The funny thing is: they didn’t even ask me like all other hotels in the world by check out how was my stay in the hotel. Because they simply don’t care. It is summer and high season and your satisfaction will not change anything. I visited 4 hotels in Italy in 2 weeks. All of them were 4 stars hotels.