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Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service
Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service
Excellent meal served with real utensils, cardboard served hot meals instead of plastic utensils and plastic covers. Quick service, friendly and accommodating stewards.
All in all the flight was good. Love the fact that for airline food it was piping hot
I commend the flight attendants on our SFO-SIN flight who went above and beyond to provide us with extra snacks and food. This type of service makes the flight experience personal and awesome.
Awesome as always. I wish though the cabin for premium was upgraded.... Same old sane old :(
Seating cramped; close to toilet, foul smelling and noisy, very unhygienic and disease risk Free and paid Wi-Fi NOT accessible at all - misleading advertising Very expensive sunglasses disappeared from back seat pouch. Coffee disgusting and cold
Wonderful service, planes and interior in great condition, very pleasant experience
Every thing was fine. Some ild classical Hindi movies should be add
The premium economy seats were not that great. It could have been more premium than economy seats.
People were so nice! Economy seats were small and cramped feeling for me. I’m slender and 6 feet tall
I am going to be just factual, not bad mouthing nor complaining, but this was my experience. With 3 pieces of luggage, I was told the flight from Mumbai to Dubai was cancelled due to flood. This was told not by the airport board which still showed the regular time of departure, but general stuff at the airport. No Emirates stuff around to direct the transfer passengers of the cancelled flights. By the departure counters with crowds of people, one by one, angry, frustrated, urgent conversations were going on. No announcement were made, no postings being seen, just private conversations. I still have 5+ hours of layover, so I let more urgent people settled first. However, the fact that no communication of when, what and where I should go was very unsettling. Basically no time limit waiting means, no meal, no sleep, no step away, no planning, no change plan, no telling of the family what to do. Nobody was able to tell you anything but asked you to wait, no chair, no space, no facility to freshen up. That went on for 10+ (from 5) hour without warnings and accurate communications. Email received from Emirates asked me not to go to Dubai at all, or boarding at the time that was passed. In other words, communication were very untimely, after the fact. That created more confusion instead. After changing several of boarding time, we were given the gate # and a boarding pass. However, the boarding pass still have the original time of boarding, so again, not knowing walking 30 min in the airport to the gate would make you late or not, therefore, still dare not to eat a meal. The flight arriving to Dubai was uneventful and I gave a 4/5 rating. I just thought the layover at Dubai would just cut short from 8+ hours to 2+ hours. At Dubai airport, I saw people sleeping on cardboard, knowing, these people got stranded but they dared to sleep because they know when to board and I didn't. Or these kind of delay are just so normal that people know what to do to pass time. Then the worst service and crazy thing happened. The boarding time on board for LA and at gate A9 was clearly 8:50AM. At 8:40, surprised by not having any boarding activities, then one single staff showed up and said to a few passengers that the boarding would be delayed without a time frame. Since only a few people know, I asked another Emirates staff at another counter, who simply said basically non of his business. I was shocked with that indifferent attitude. Yet every boards I saw show the same boarding time. What kind of system failure was that to prepare delay situation! How confusing and unnecessary chaos and anger that provoke. That poor staff had to repeat himself so many times, answered questions that he had no power nor information to provide nor solved. One an only one stuff to show up for 10 min, leaving the counter non-staff with board showing 8:50AM boarding. This was purely irresponsible from top to bottom of the entire airline operation staff. What kind of leader in a service industry would allow this to happen to their customers. Without explanation, after changing 3 times the boarding times, again, means you should not go to eat a full meal, because, when you found a mob at the gate. People who were stranded for 2 days were afraid of not getting a seat with a full plane. That would not be happening if the airline provide adequate guidance to each person, instead of just having 4 staff yelling at the gate at the same time to "control" the crowd, threatening no boarding and delay boarding. Finally, I was on board, hungry and tired, not sleep for 36 hours. I was denied with a snack of fruit. By the time meal was served, it was an hour later. Half way of the trip, I felt sleep in fetus position and did not want to move, happy I finally could have some shut eyes time. However, when I got up to the bathroom, I felt very light headed. Having sleep deprived, constipated for 3 days, dehydrated, I knew it could happen since my blood pressure usually was low closed to 90/60. Any lower then that, I could have syncope. Sure enough, I was on the floor just 10 feet from my seat and 5 feet to the bathroom. However, nobody called for help. I asked for warm water and juice to hydrate, came only with cold and icy drinks which I wouldn't take. I asked for blankets, one was given. Yet my shivering, needs to cover my head and multiple requests did not hasten to take the two blankets that are at my seat 10 feet away. I waited 10 min for that. While 2-3 staff surrounded me, nobody did the vitals until after 15 min, just the spirometer only of which did not work due to my cold fingers. The first reading was 86 and oxygen was suggested. But another supervising personnel came, fussed over another reading, ignoring my comfort and needs. Seemingly the reading of spirometer was the priority. By then, no oxygen needed. I had this fainting experience before, and I knew how to help myself. However, I was not being listened to but to be told this and that. Finally, I got better and returned to seat. One kind flight attendant said she would check back with me in 15 min. She did not come back. I felt asleep in that fetus position again and this time I woke up with a bad cramp at my left leg. Yet I needed to go to bathroom, the cramp was too bad to walk. So I stepped back to seat. When I tried again the second time, the other front leg got cramp. This time I dare not move but massaged myself. For all these 5-10 min, I called for attention. Attendants passed me by because they were carried with heavy load of blankets and stuff. Nobody answered the light. Then came landing and off board. I was asked by two attendants how I felt. I smiled and said "fine".
The customer service was very poor. I didn’t get any accommodations for my cancelled flight. I was without any sleep for 36 hours.
Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring
Worst ever. No assistance and communication from Emirates crew. No visibility of when the flight is flying. Couldn’t understand if we can go to lounge to take rest. Emirates system at a certain point said flight is not operating and suggested to take the next flight and in few minutes it suddenly opened the gate for boarding. unsupportive and rude crew. Worst experience ever. Flight was delayed by 5 hours so need the compensation for that.
The customers before boarding the plane from Dubai was HORRENDOUS. The entire Emirates staff had a stick up their bum. The guy at the check in booth was rude. I don’t understand.
Not that good The crew in the plane were rim professional & almost lost in their work distribution
No entertainment u less you pay. Wish there were some free movies
Didn’t like it at all. Cabin crew unfriendly. Very bad experience.
Food is really bad, not to the Emirates standards. Coming out of Houston airport is very confusing,
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
My wife with 5 month son were traveling. No proper support was provided for luggage handling. Although it was requested in prior. My wife sole manage everything and was not as expected.
This was an old 320 without a screen or USB charging port even in the business class. The food could have been better.
a real good flying experince. Everything was excellent right from check-in to baggage collection at destination.
Food is tasting bad, and it is a fusion but not authentic.
Excellent experience and now my preferred airline. Even a fantastic meal with dessert in a 2 hour flight.
off late the crew and the air in the flight is becoming that of a budget airline not the earlier Vistara .
It wasn't clear from where to board flight international or domestic Airport
Information was not clear from where to check in international or domestic Airport at Ahmedabad.
The deplaning experience was bad, since they did not get the aerobridge at Madras on arrival and the bus felt like a local train during office hour rush
i bought a biz class fare but a few days before vistara always changes my biz class flight to economy .. happened to me 4 times .. seated could be wider .. boarding could be more organized .. crew did their best but not enough resources all in all very poor experience
For a short flight, Qatar Airways offers very good onboard service.
Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it
Just happy I flew Qatar Airways awesome no wonder they are #1 in the world right now! The food was just delicious, very courteous, professional crew.
Not good. Expected a lot more as far as excellence.
Not impressed. Only allowed one carry on on such a long flight.
Suddenly Flight has been change by Qatar and there’s no information is there of us from Bom to Doha and counter person is behaving like Qatar owner next I will not buy Qatar and I will not suggest anyone to fly in Qatar
From Montreal to Doha , we habe two complaints : 1) They want to charge for Seat Selection, claiming that the Class of ticket bought on Kayak did not cover seat selection. It such a penny pinching rule, I told them, since we paid almost $20,000 our 3 tickets , that rule should never exist. Also I reserved my tickets so many months ahead, I expected they will naturally put the family together or move somebody else to keep our family seating together. I filed a complaint, and NOBODY ANSWERED. 2) In Montreal, Qatar has an arrangement with the National Bank Lounge. It was so overcrowded and the Lounge is so bad in terms of service and food, amenities etc... The WORST lounge . Why Qatar not have another arrangement their Business Class clients in Montreal. The Air France KLM Lounger is better, the Air Canada Lounge is better. Qatar should send somebody to take a look ! Joseph Chung
Polite and helpful crew. My son developed fever. Crew members came and gave him medication and also came and enquired about his health several times.
The business class experience was awesome - I will be using QATAR airways again and it'll be business class again - appreciate the privileges afforded to the business class clients - thank you.
Very very poor service. Authorities must take action against this airline immediately. Total failure to follow the rules and regulations of an international airline
Worst International flight I ever had in my whole life time. Boarding is the worst of all and flight experience was also not good. Screens were not working, seats were not comfortable and lot more.
Air India need a big change of in all departments.
Boarding and crew were nice Food was normal No entertainment was on the flight. Neither TV screen was there nor Wi-Fi connection to the mobile phone or iPad was there. Even the budget wing of AIR INDIA ie AIR INDIA EXPRESS provided us Wi-Fi connectivity on our mobile phone in their DOMESTIC SECTOR. So not providing Wi-Fi connectivity on international flight was unthinkable.
Broken food table, broken entertainment system, broken remote. Cracks on seat plastics here and there.
The crew smile nicely when you board and exit, in between they are sullen and innattentive
Flight got canceled, didn’t help much to reschedule flights, rescheduled flights took more that 40 hours for me to reach back home, with lots of layover and didn’t provided lounge even they told to do so. TV in airline was not working either.
Flight got delayed by 3 hours but no compensation or anything
I liked the timing but rest all were bad like below: 1. No restroom and food in waiting area at gate before boarding the flight. There was 2nd security scan at gate C2 and if someone goes to restroom which was outside that gate have to again go through security. So not having restroom, water in waiting area I felt is a blunder. 2. Entertainment system was not working for many passengers including mine. Crew members told about issue not fixed on time hence 16+ hours was tough to spend. 3. Food in domestic Air India flight was better but in international flight it’s not good.
This time I felt better. Air hostlers. Need more and more improvement on transit. Get more trouble and painful with service.
Lot of things AIR INDIA needs to improve. Poor service for wheelchair. Crew has improved after TATA took over, yet there are some crew who are still live in old mindset . Throughout the journey we have faced number of issues. For example , my wife boarding pas was issued in some other passenger's name which put us in problem. When AIR INDIA at San Franscisco later issued correct boarding pass, they did not change tag on checked in bag with correct name, This led to hold on of our checked bag. They moved us here and there to get our bag. Food was dried.eg. Rice plate was hot but it rice were dried. Once, I was not given my food even upto all completed their dish. It was given after reminders and when I got later some items were missing. Wheelchair service is poor. The wheelchair carriers ask money at every stage, not only that but they demand more money. How can they ask money from old, aged citizens and disabled persons. This is absolutely nonsense. Even I did not get my checked in bag at Vadodara Airport, it is still missing. They have not given me copy of complaint, only they registered complaint. I also got my one checked bag in damaged condition. There are different issues at different locations which I do not want to highlight. So overall service is poor.