Hotel Pennsylvania

The location

The hotel was very dated. Paint peeling off.

I got stuck in NY when my flight was cancelled, and Hotel Pennsylvania had a room. The location is excellent - right across from Penn Station, so it was easy to catch my train the next morning.

The entire hotel is quite dated, and there were very few amenities in the room (no hair dryer or robe, just shampoo and soap). Check-in took 45+ minutes even at 11 pm.

The fact that i brought medical grade cleaning products with me.

Less bed bugs would be nice, less flies flying around, maybe vacuum once in a while. The place smelled like a corpse died in there. Black mold in the showers, and hardly any AC. Called 3 times no one came to fix. I tried to get a refund from PRICELINE.com which is another horrible site, charged and 85 fee for a 65 dollar room, and gave no refund for the appalling conditions we had to stay in. I will never use priceline again

Nothing

1. They charged us $68 in fees because we reserved through third party 2. Lamp was broken 3. Mold on curtains 4. Paint peeling off walls 5. Phone did not work 6. No towels 7. No pillow cases nor bed quilt/cover 8. Ceiling had paper stuck to it 9. Windows were filthy. I have pictures of each of theses. I have used kayak before and stayed at the Penn. I was greatly disappointed. Staff were non responsive, we finally got towels, pillow covers and a new lamp, after we got a supervisor involved.

Location and convenience excellent.

Rooms very average and generally inadequate space in them.

Very disapointined with facilities and value for money

Location

Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.

Nothing at all, I will never come back

Rooms smelling bad,unacceptable breakfast, big delay for check in,

Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked?

Very poor quality of rooms offered. From some of the reviews I expected better.

Central location

how central it was

staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest

location excellent

internal decoration needs updating, rooms and corridors very b asic

good service

The hotel is to big.