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Food quality can be improved for the price of the ticket.

On air services are excellent. The Garuda Lounge at Terminal 3 Soekarno-Hatta International Airport need to have special management attention in cleanliness and the service quality.

I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley

At CGK, need to walk from one gate all the way to the other gate to board the plane. Which makes me wonder, why can’t we just gather at the correct gate in the first place?

TVs didn’t work, air conditioning didn’t work, flight crew came by one and that was it

It was delayed and no.entertainment unit. Lion group air is giant company with poor record of service.

Boarding was generally quick, staff were friendly and did assist people when needed. The plane wasn't cleaned well with remnants of the last passengers. Tray tables were falling down and back of seats falling apart. The AC was turned up too high and we were all freezing, i was actually shaking uncontrollably until the heating was put back on. No entertainment at all which is hard when travelling with children. Minimal food choices and cash only option. I know its a budget airline but some minor improvements could make a good difference.

Due to very heavy rain in Jakarta which caused bad floods on the highways the captain kindly delayed the departure to allow many passengers to reach the plane with almost 2 hours delay. Otherwise the flight was smooth and uneventful. I was disappointed that given the long delays the passengers were not even treated to a free bottle of water. I had to buy a packet of salted peanuts and bottle of water since I missed lunch.

They don t offer even a glass of water need to buy a drink if you are tursty they can save money and timeby cancel the food offer for 1 hr fly both fly nobody buy and try sale on boad thinkthe we can buyduty free store

Compared with other LCC, Air Asia is a lot better

AirAsia is running a bait scam by listing a lot of flights to get as much booking as possible but ending up merging the flights to fill the seat. They will change the schedule as much as they would like. Just beware when booking their flights and if you are tight on schedule. Prepare to be disappointed.

We had an emergency seat to more comfortable and more leg room. It was good for a budget airline

Liked the food. It’s was delicious! The cleanliness was average.. we saw dried liquid stains on the seat head in front. The flight was delayed. My experience with other airlines is that the flight crew usually announces an apology for the delay . Maybe air Asia doesn’t deem it necessary.. In summary the only positive that stood out was the food.

My flight got cancelled 7 days before departure, the the replacement flight was cancelled again and I was not notified, but found out during check in.

Delayed by 2 plus hours and utter chaos at the boarding gate. Boarding gate changed twice. People were stuck at the boarding gate with no access to food water or medicine.

The seats are not great and there is no entertainment. However, it is a discount line, the people are great, check in was easy, the food options were decent and inexpensive, the flight was on time, and we arrived safely. No complaints for the cost. Would fly again!

Efficient turnaround, flight on-time. Pre-ordered food arrived hot and was pretty good for the price.