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Our seat tv didn’t work All the rest was perfect
Our seat tv didn’t work All the rest was perfect
Meals were adequate but could be better. Lots of movies, podcasts, tv shows. We really enjoyed using our personal headsets highly recommended. 15 hrs flight great to travel at night.
All good except paid for wifi that did not work
Crew is way too many times on the intercom re explaining the same thing
Very good service and very helpful support staff (wheelchair service)
Good. The wife was not working but then it got resolved.
Seats in economy were VERY tight for such a long flight. Food was pretty good, flight attendants were fine, it was just pretty uncomfortable.
The flights from Ottawa to Albuquerque went smoothly enough though on on flight they didn't have how water for coffee or tea and on another there there was no ice. The return flights from Albuquerque were delayed by mechanical problems on both flights. Ottawa was a ground crew maintenance issue.
You have got to come up with a better way of getting connecting flight people off the plane first. Flying doesn’t bring out the best in people but exiting off a plane rules needs to come from management, not from the expectation that passengers will be “kind” and let them off first. Perhaps exiting in zones? Like boarding? Zone 1 exits are connecting people. This frustration led to many people missing their flights or scrambling. We were delayed leaving the first leg which amplified this.
The best part was we weren’t too delayed. Seating space in economy is insulting and about as uncomfortable as one could expect before mutiny breaks out. Prep for landing happened well over 45 minutes before wheels down: no final garbage pickup and it interrupted those of us who needed tray tables down for dinner, etc.