Thon Hotel Brussels City Centre

The hotel was clean and modern, the room was small but nice, had everything you needed. Staff on reception were friendly and helpful.

The hotel restaurant was under renovation, so breakfast (which cost £25!) was served in a conference room. Upon arrival, most of the warming dishes holding hot breakfast food were empty. I asked a member of staff if they could fill the baked beans up as they were empty, and she said it will be 5 minutes. I waited for 5 minutes and the chef brought out the beans and put them into the warming dish. I picked up the spoon ready to serve myself and he told me I needed to wait another 5-10 minutes for the beans to warm up in the warming dish as they were cold. I was a bit baffled by this and asked him that surely they would cook the food in the kitchen and bring it out hot for the guests to eat, not bring it out cold and wait for it to warm up in a warming dish?! The purpose of a warming dish it to keep hot food warm, not warm things up! At this point the chef started getting really aggressive with me, telling me it isn't his problem, and getting angry with me to the point where another member of staff had to tell him to stop and leave. I was upset at this point after being shouted out over baked beans, and I'd been stood there for 25 minutes at that point! In the end, one of the waiters ended up scooping a bowl of beans out of the warming dish and taking it to the kitchen to be microwaved and giving them to me. He was very apologetic as to how the chef had spoken to me. For a £25 breakfast, you would expect a lot lot more!!! I complained to reception about the aggressive chef and got refunded - the staff at reception were lovely about it. But overall, the whole breakfast experience was really unpleasant. The food was poor, and the price was exceptionally high for what you got - also there is a food safety concern if they are using warming dishes to cook/heat up food and bringing things out cold. My partner had the pancakes and they were still frozen inside and they were also from a warming dish so overall avoid the breakfast!

The bathrooms did not have a lock on them. That was the oddest thing I have ever seen.

location was very convenient. Reception staff were generally ok although I asked to borrow an adaptor as mine wasnt working but she sold me one for 15 euros. Negelated to tell me there were usb chargers hidden in the lamps.

The Breakfast was shocking for price. Almost all the Hot items needed refilling (pancakes, bacon, scambled egg, mushrooms, beans . Except the sausages that was full because they were raw.) waited 10 minutes when the chef brought out beans tipped them into the Food Warmer and said wait 5 minutes they are cold. Pancakes must have been frozen and they too were extemely cold in the middle. When my friend asked the chef why he would bring out cold food surely they should heated he said 'why do you talk to me like this you are rude'!!! wow what service. One of the staff scopped them into a bowl and took them to the microwave. 25 Euros for appauling food and service. Coffee machine in the room leaked all along the workservice and the bathroom cleanliness was disappointing. Black bits coming up out the plug.

Room is quite clean. Staff are very helpful. The location is perfect.

I am bothered by mosquito the whole night. It would be perfect if window screen is installed