Visit us at the Best Western Palace Hotel & Casino in Douglas, for some delightful accommodation on the Isle of Man. The Isle of Man is a haven for outdoor lovers, meaning you’ll find miles and miles of expansive countryside and mountain views right on your doorstep. The hotel itself is situated on the islands beautiful Victorian promenade overlooking Douglas Bay, and just meters away from the beach. As if that wasn’t enough, you’ll find plenty of activities to give you an adrenaline rush nearby, with great climbing, abseiling, mountain biking and coasteering opportunities. The Isle of Man also boasts many ancient sites that are worth exploring. Peel Castle is our personal favorite and is rather famous for its star gazing - so come armed with a blanket if you’re visiting in the evening. Although the Isle of Man is the ideal location for an active weekend away, the Best Western hotel in Douglas is dedicated to giving you the most relaxing and rejuvenating of stays. The hotel is one of the largest and best appointed 4 Star hotels on the Island, offering both - stylish accommodation and an elegant environment for all kinds of events and breaks. There’s plenty of choice when it comes to bedrooms, with suites, deluxe doubles, standard doubles, twins and plenty of sea view rooms available. Once you’ve risen for the day, you’ll be able to enjoy a host of serene spa treatments in our health club including facials, pamper treatments, eyebrow tinting, waxing, and advanced or sports massages - if you’re feeling a little tense. The Best Western also boasts an on-site casino, bingo lounge, slots lounge and the Whispers late night bar, where guests can enjoy a lively and dynamic atmosphere. You’ll also find plenty of spots to satisfy your hunger including our Paragon bar and restaurant – specializing in mouth-watering carvery – and the casino’s very own Majestic Chinese restaurant.
Guests appreciated the great location and breakfast options, but many were disappointed with the cleanliness, service, and amenities. Issues with room conditions and restaurant quality were also noted, leading to a mixed overall experience.
AI-generated from customer reviews
Location9 out of 10
Breakfast8.5 out of 10
Room Size5 out of 10
Cleanliness3 out of 10
Amenities3 out of 10
Service2.5 out of 10
All reviews
10
Wonderful
Anonymous, Feb 2026
Lovely staff great facilities and lovely bar which outlooks onto the sea.
7.0
Good
Linda, Jan 2026
Pros (+) Location is good. Good view of the sea front.
Cons (-) No hot water on the floor we stayed on on the day we were checking out. When we advised reception they they were not very apologetic. It was as if it didn't matter because we were leaving. Difficult to get a drink at the bar. Took around 20 mins to get served Room was comfortable but could do with update.
7.0
Good
Ally, Jan 2026
Pros (+) the room was very good great view
Cons (-) no hot water in the morning
9.0
Wonderful
Helen, Jan 2026
Pros (+) Breakfast staff were very friendly and helpful.
Cons (-) Check in was underwhelming. I even had to ask what our room number was!
5.0
Fair
Addison, Jan 2026
Pros (+) Lovely swimming pool and surrounding area - steam room etc.
Cons (-) Room backed onto car park therefore no view. Bathroom very dated in need of updating. Service at breakfast was slow, on several occasions I had to ask a member of staff to clear a table. Long wait for poached eggs. Stairwell to swimming pool in need of refreshing - paint work pealing off walls - very tired looking.
9.0
Wonderful
Paul, Jan 2026
Pros (+) Great location, friendly helpful staff, clean and tidy room and an excellent breakfast buffet, all for a very good price, thank you.
Cons (-) There was nothing that we didn't like about our stay.
7.0
Good
Steven, Jan 2026
Pros (+) Pool
Cons (-) Smell
8.0
Very good
Mark1fitzy, Jan 2026
Pros (+) It's on the promenade and beach. The bar is a lovely place to chill out for a pint. Overall its a nice place with a great view
Cons (-) The place is looking tired and dated
4.4
Mediocre
Anonymous, Jan 2026
Never seen a receptionist sitting in the reception, you have to wait til they finish slacking to come attend to you, and you get hot water from the cold tab????!!!!!! The car park is always loud and makes it difficult to fall and stay asleep. The WIFI is poor and always disconnect itself!
9.0
Wonderful
Diana, Jan 2026
Pros (+) Location
Cons (-) So dated The bedrooms are tired Pool quite cold
