Pros: I originally rented A SUV but when I got to the counter they didn't have any SUV's and stated that they would not have any SUV's for the rest of the day so instead I had to downgrade to an economy this is a little bit frustrating especially since I have a mom who is handicapped and needed additional space they were not able to accommodate because none of their sister car rental companies had SUV's either moving forward I will request that if they don't have the SUV available or they don't have the vehicle requested available that they do not offer and on the site
13 Jan 2016
Cons: They only accept major credit cards and not debt cards. On the website it says they accept both but they lied.
30 Jan 2016
Cons: When I went up to the counter I was told that without a credit card I couldn't rent, even though I had a confirmation number. I told him I had alot of money in my debit card and he said "it wouldn't matter if you had one million dollars on you debit card, I'm not renting to you without a credit card" I then left.
28 Mar 2016
No debit card accepted !
Cons: No debit card accpted, and the credit card cant be swiped more than onec!
2 Apr 2016
Cons: No staff present for pick up there was a sign asking us to go to a different car rental counter. Didn't make an effort to walk out and show us where the car was.
13 Apr 2016
Pros: Fast service, clean car, good rate
Cons: Limited choice of cars.
15 Apr 2016
Pros: The staff was excellent. Very helpful and friendly.
9 May 2016
Pros: Good price. Clean car.
Cons: Entry level car without cruise control or any extras. They didn't have the car I reserved and it took 45 minutes to find a valid substitute.
3 Jun 2016
Very Professional and Courteous
Pros: I forgot a package in a car they actually sent it to me. I appreciate it.
6 Jul 2016
Car was clean and had great gas mileage.
Cons: We called to see if we could turn car in early as we didn't need it as long as we thought. We were told we would have to pay for the entire time plus a penalty each day.
Cons: The car was not ready upon arrival and the sales lady tried up selling me to luxury car that was ready instead for additional cost. While the car was supposed to be non smoking it smelled like smoke. The interior back window was very dirty and hard to see out.
31 Dec 2015
Pros: was able to get the czr quickley and the return process was also very quickley no problems will rent again
3 Jun 2016
Cons: No instructions on returning. Just parked it in the same area and went inside....no one checked it, acknowledged it was ok, etc.
13 Jun 2016
Pros: the attendent at the desk was very confinent and carful-I also told him so.
30 Dec 2016
I saved $63.00
Pros: I saved $63.00 going through "Kayak". I originally reserved a car from Budget and when advised by my son to use this company the price for the same car was only $48.00 compared to $111.00. Thank you for the opportunity to do business with you.
Pros: The customer service at the desk was the best I have ever experienced. Casey was the best. I wish he could teach a class on how customer service is the core to a company. The transaction was smooth and fast, he explained everything and got us on our way in no time.
Cons: There were some water bottle caps in the car and the car didn't look like it was vacuumed in the trunk.