Cons: They did not even have a car for me when I arrived in Munich, Germany. I had to completely change my plans and spend a lot of extra money last minute so that we did not have to sleep on the side of the road. Not the best way to start your vacation in a foreign country. After this experience, many people told me that Avis is the worst company and I completely agree! They didn't even try to get me a car! They just said, "none are available at that location".
6 Nov 2015
Cons: The value for the booking did not include any inssurance. Since driving a car without inssurance is illegal in Germany I ended up paying almost twice of the amount I was presentes when booking.
17 Sep 2016
Only experienced the night drop
Pros: There were sufficient parking spaces behind the building for me to drop off the car since their office was closed.
26 Jun 2016
The Volvo was perfect for our needs
Pros: There were four adults and four pieces of luggage. We drove from Munich to Salzburg, to Venice, Florence, Pisa and ended in Rome. Everything went as planned due to the built in GPS.
14 Oct 2016
Reservation but one car with a broken mirror avai
Pros: Absolutely nothing
Cons: With a reservation we were told they only had one car similar. We went to get in and the side mirror was destroyed and taped to the car. We went back to the desk and they offered us a van, for 2 people! Sorry that's all we have. Such incompetent people and to offer an unsafe vehicle is unacceptable. We had to hire a taxi, go to the central train station and two hours later we're finally on the road. Germany efficiency at its best. Avis is a joke.
15 Oct 2016
Very weird, empty office. Employees were nice.
Pros: Car was clean and nice. Electric was helpful for saving on gas costs.
Cons: Munich office was not open when we got there and had to wait outside for someone to arrive to help us with our reservation. Employees were nice but the office was big and empty and full of boxes and felt very strange, like we weren't in the right place. They let us know the insurance we has was not sufficient so we had to pay for more which was frustrating but nice to know.
Cons: Horrendous waiting time (about 20')
The car had the flat tyre and oil change lights on the whole time
24 Nov 2015
Cons: The car was not clean: some garbage was on the floor between front chairs.
13 Sep 2016
Pros: - Location was good.
- Return was hassle free.
Cons: - Car given was not as per contract.
- When staff was asked that change the car, they offered smaller group than paid for. Even when asked that if they can check what vehicles are coming in so that I can wait but they could not advise me.
- Insurance charges were more than the rentals. (They charged Euro 749.90 for 14 days and same product was available from Allianz insurance for USD 175.) That is the huge difference. Due to time has lapsed I had to take up the insurance from Budget.
- Car Kilometers were wrong as per ODO meter and rental agreement.(Car rental agreement was showing 952 KM lesser than actual KM on the car)
- Car was damadged on more places than shown on the rental agreement documents. It was pointed out to them but why customer has to go through this hassle.
- I will not rent any car from Budget in future.
4 Feb 2016
Cons: The cost ended up being far higher than the booking cost, as other reviews have noted. Toward the end of the trip, I needed to change the date of return. I tried to call the office several times but there was no answer. I called the main office and they said they were unable to help. (I also note that the phone tree was entirely in German with no option for English, which made it extraordinarily difficult to navigate!) I ended up returning the car late and being charged a handsome fee.
18 Jul 2016
Not using budget again
Cons: 2 days in a row we reserved a car and when it came time to pick up the vehicle, there were no cars available. All the representatives did was blame the website server and other branches. They wouldn't take responsibility and didn't offer any solutions. They simply turned us away with no sincere apology.
17 Oct 2016
OVERCHARGED BY $100
Cons: - Parking garage for drop-off is at least a quarter of a kilometer from the actual Budget store. This was never clearly explained anywhere.
- The store location has only street parking on a very narrow street. Good luck finding a spot if you have questions about dropping off your vehicle.
- After wasting 20 minutes trying to find the drop-off garage, I finally got an employee to ride with me to the lot. Despite having no other customers, they were very hesitant to help me with this.
- The lot was not well-marked and extremely tight. You have to drive several levels down to find the Budget area.
- I have a "MISCELLANEOUS" $200 charge that no one at Budget can explain to me. My complaint has been filed and it has been 3 weeks with no resolution in sight.
Cons: Almost 2 hours in line. Car full of undocumented damage. Exceedingly bad attitude at Hertz. Never again
14 Oct 2016
Pros: Clean Car worked wel
Cons: Cost was four times what your website advertised and no one was working the counter at Noon when I went to pick it up. I had to use another companies employee to get me my car.
15 Oct 2016
Cons: Hotel is listed with free self-parking. Actually, that was "you may go look for on street parking in a neighborhood with very little available parking. Paid (14 Euro's a day) parking was available in the hotel garage. That is what should be included with the listing. The "free parking"is a myth.
19 Oct 2015
Easy and Good Value
Pros: The pricing was great compared to the airport or other local rental places and they were able to upgrade us for free.
Cons: It's slightly out of the way but accessible by bus.
29 Nov 2015
Cons: We booked a car in Munich for Saturday 11_14_15 which turned out to be a Saturday where told they where closed since it wasn't a airport so we had no choice but to rent a car for 909.09 thanks for doing your homework on Europe
Car rentals I'll never use your site again
Pros: Nothing i did not rent the car because they said it's not available! And they said we can't help you go to other company. And i did so with extra price of course!!! I booked the car two months from my travel and i called them two times to make sure it's available one week before I travel i call and they said it's available don't worry then we I arrived at the airport there was no available car with 7 seats ! They offer me two cars with 4 seats which was a stupid option because only one of us can drive and also we want to be together ( we are group of 6 people). Very bad experience and i lost money because of them. Almost double the price.
25 Jun 2016
Quote nothing like bill
Pros: I got a quote through Kayak for 68.58 Euros for two days hire, but wanted to add a third. Very helpful girl in the office did this and although this is not her fault once the added insurance was included the final bill including a reasonable 15 euros to drop at the airport was 189 Euros. 3 times more expensive than the quote.
The address to find the hire location is misleading and even the shops round the corner didn't know where they were or the taxi driver. This needs to be updated as in 33 degree heat on our visit, we didn't need this stress.
Staff at the return centre in Munich airport rude and unhelpful.
Cons: Very tidy little car and staff were lovely and helpful. Could speak fluent English, but also willing to speak German when I tried
Cons: Was disappointed and misleaded at pick-up that Allianz insurance (bought though KAYAK) was not reflected in Herz reservation. Of course, they offered their insurance, which is much more higher by price. I had to decline it, to do not pay twice for the same, and pick-up car with doubt about if I have valid insurance or not.
4 Oct 2016
Pros: The trip was fine, the car was more power than my expectations and the fuel consumption was perfekt