Pros (+) Staff was great
Cons (-) My room location was terrible on back side of building I just expected much more Communication was terrible the way to get through is definitely by email
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Amenities at Grand Hotel Excelsior Port Royal
- Private beach
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
Reviews of Grand Hotel Excelsior Port Royal
6.6
Okay
615 verified ratings
Wonderful
122
Very good
67
Good
100
Okay
70
Fair
70
Mediocre
71
Poor
115
Summary of reviews
Guests say
Guests consistently praised the hotel's convenient location, especially its proximity to the airport and scenic views. Many found the staff to be friendly and helpful, and several reviews highlighted the enjoyable breakfast. However, there were notable complaints about cleanliness in some rooms, with issues such as stains, pests, and unpleasant smells. The WiFi was frequently criticized for being unreliable or slow. Overall, while the location and service were strong positives, improvements are needed in cleanliness and internet connectivity.AI-generated from customer reviews
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Score by provider
6.6 out of 10
496 reviews
7.9 out of 10
6 reviews
5.8 out of 10
4 reviews
6.7 out of 10
4 reviews
All reviews
Cons (-) Lack of room kitchen utensils and toiletries
Pros (+) - Location to Port Royal’s tourist attractions.
Cons (-) - Spoty Wifi - Would be nice if they had at least a picture or plaque informing guests a scene from James Bond, Dr. No was filmed there.
Pros (+) Staff were amazing. Ozzie, Crystal, Tennesia, and Jessica were so accommodating and worked to ensure that all of my needs were met. Their attention to detail exceeded my expectations, and they made my stay so comfortable. Ozzie makes fabulous drinks and suggested the best food items! Thank you!
Location
1 Port Royal Street, Kingston KINGSTON
What's nearby
- National Gallery of Jamaica5.5 km
- The African Caribbean Institute of Jamaica5.5 km
- Institute of Jamaica6.1 km
- Kahal Kadosh Shaare Shalom6.5 km
- Trenchtown6.8 km
- Holy Trinity Cathedral7.1 km
- Emmett Park7.3 km
- National Heroes Park7.3 km
- Sabina Park7.4 km
- Hellshire Beach7.4 km
- Trinity Moravian Church Jamaica8.2 km
- Kingston Bridal Week9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Grand Hotel Excelsior Port Royal
Which month has the cheapest rates at Grand Hotel Excelsior Port Royal?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Grand Hotel Excelsior Port Royal is October, with an average nightly rate of S$ 164. The most expensive month is August at S$ 252 per night.
What is the cheapest day to book Grand Hotel Excelsior Port Royal?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Grand Hotel Excelsior Port Royal is Friday, with an average nightly rate of S$ 151. The most expensive day is Thursday at S$ 194 per night.
How far in advance should you book Grand Hotel Excelsior Port Royal?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Grand Hotel Excelsior Port Royal, book around 11 weeks in advance. This could save you approximately 50% compared to booking last minute.
FAQs when booking at Grand Hotel Excelsior Port Royal
Nearby hotels and places to stay
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See cheapest stays in KingstonMost recommended
See most recommended stays in KingstonGood to know
Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
9.3 km | Kingston Norman Manley | 6.1 km |