Surabaya hotels

Surabaya hotels

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Surabaya, East Java, Indonesia
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Low season August
High season April
  Average price (weeknight): S$ 61
  Average price (weekend night): S$ 46

cheapest month to stay

69%

expected price decrease

most expensive time to stay

52%

expected price increase

(avg. price over the last 2 weeks)

Sun - Thu

(weeknight)

(avg. price over the last 2 weeks)

Fri & Sat

(weekend night)

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Most recommended Surabaya hotels

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Novotel Surabaya - Hotel & Suites - Surabaya - Building
1
8.7 Excellent (5,918 reviews)
S$ 56+
Overview Reviews
With a stay at Novotel Surabaya Hotel & Suites in Surabaya (Wonokromo), you'll be within a 15-minute drive of Royal Plaza Surabaya and Grand City Surabaya. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
7.1 Good
Pros: It’s swimming pool area
Cons: Air conditioning in my room was so poor couldn’t sleep
8.0 Excellent
Pros: The hot shower was excellent. The breakfast was both varied and tasty.
10.0 Excellent
Pros: Great value for money, booked an extra room for my mother in-law to stay with us. Conveniently located 10 rooms apart
Cons: As per my previous review the quality of the buffet breakfast has dropped. Hope the toaster issue can be resolved.
10.0 Excellent
Pros: I usually stay at Novotel when visiting family. Great value for money, rooms are clean, have all amenities for a short term stay. There’s the Marvel City Mall approximately 10 minute walk, 4 minute driver & if you want a large shopping mall Tunjungan Plaza is a 15 minute drive depending on traffic & has major stores, cafes and restaurants.
Cons: Somewhat disappointed with their buffet breakfast. The quality has dropped not like my previous trip where there was a variety of choices. Please fix or replace the revolving toaster with conventional toaster. I placed my sliced bread on the toaster at least 5 times and still didn’t get toasted.
6.3 Good
Pros: The nice swimming pool and all the green. The cleaning staff were really kind and willing to help.(had a few remarks that my room wasnt clean and they cleaned it up again straight away)
Cons: Room is brand new and nice and all but its just not clean. I dont know if the cleaning staff just doesnt get enough time per room, but they miss out on a lot. Its dusty, floors are dirty and just no attention to the details. Mirrors and tables where the cups for coffee were on were dirty as well. I really love this hotel just for its swimming pool and outside area. And airconditioning was not that good blew alot of wind asked concierge to fix it they did but it just blows alot of wind, makes a lot of noise as well
10.0 Excellent
Pros: The variety of foods was acceptable. Every family member was satisfied. My kids enjoyed the swimming pool very much. Definitely we will come back someday.
Cons: I liked everything there.
8.0 Excellent
Pros: breakfast was not included in rate
7.0 Good
Pros: Great swimming pool area, nice gym and spa would have been nice if the hot tubs were for couple use instead of separate male and female areas, breakfast just OK.
Cons: The hotel is nice just a bit quite, nothing to do unless you go out
Mercure Surabaya - Surabaya - Building
2
9.0 Excellent (12,197 reviews)
S$ 61+
Overview Reviews
Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.
7.0 Good
Pros: The bed is comfortable
Cons: Room should be full with carpet Aircon take a long time to get cool
7.9 Good
Pros: The staff members are helpful,especially the restaurant staff and manager are very friendly and warm.
Cons: When I booked the room, I asked the hotel to arrange my room with my the other two coworkers' next to one another. Although the hotel had promised me to do so, we didn't get our rooms next to one another. I don't think it is OK for the hotel failed to keep the promisewith us.
3.0 Mediocre
Pros: I book a room with breakfast but have to pay for it. Next day I am not taking bfast in the hotel.
Cons: No breakfast I remember I booked a room with breakfast
10.0 Excellent
Pros: Great hotel, great facilities and staff members gave me all the advise i needed. Vina was of great help at the front desk, as were both her male colleagues!
7.5 Good
Pros: The price
Cons: Dine in service, they promise to serve in 15 minutes but they deliver it an hour, I order at 23.30.
8.3 Excellent
Pros: Always like to stay here every time I went to Surabaya
Cons: The Ambience of the Hotel is very nice specially the new building
JW Marriott Hotel Surabaya - Surabaya - Building
3
9.4 Excellent (10,509 reviews)
S$ 130+
Overview Reviews
Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bedrooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese and Indonesian cuisines as well as the newest Steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation and style for your visit to Indonesia.
8.0 Excellent
Pros: The rooms are beautifully appinted and the beds are so comfortable
Cons: The buffet options were limited and most of the food was cold
10.0 Excellent
Pros: Everything about this hotel is excellent. Will stay again. Staff were very helpful and friendly. Will stay again
Cons: All good
10.0 Excellent
Pros: The building location placed strategically and easily accessible. The staff really helpful and always treated guests with the best attitude they could show. The room is very tidy, clean, and comfortable. Overall, it's worthy of 10/10 (this is pretty much personal judgment). Thank You.
8.0 Excellent
Pros: friendly staff
Cons: Location
10.0 Excellent
Pros: Staff are wonderful and helpful in every way. We were upgraded to a beautiful junior suite, just because they are very generous people. Everything is good about this place. Highly highly recommend.
10.0 Excellent
Pros: We've stayed at Marriott hotels before, but this one was particularly good. We were given a room on a high floor with door-to-ceiling windows that gave great views out over the city. All the staff were unfailingly polite and friendly. The facilities were excellent, and we enjoyed great food in the Executive Lounge. The food elsewhere in the hotel is also top-class -- and that included the hotel's own breakfast every morning.
Cons: As for problems, there were none. Well done, Marriott.
8.0 Excellent
Pros: The room is big and comfortable
Cons: The bed is quite old
8.8 Excellent
Pros: Profound feeling Very clean
Cons: When we check in, she keep offering strongly about upgrading room or any options till we felt very uncomfortable.
Vasa Hotel Surabaya - Surabaya - Building
4
9.1 Excellent (8,066 reviews)
S$ 96+
Overview Reviews
One of the newest five-star hotels in West Surabaya, Vasa Hotel Surabaya is a haven of refined luxury and chic, modern sophistication. Perfectly located near the highway and only 30 minutes from SUB Airport, our hotel is within easy reach of the citys most prestigious corporations, attractions and upscale shopping, restaurants, and nightlife.A stunning showcase of contemporary design and luxury, the 388 rooms, suites and apartments offer a resplendent sanctuary in the heart of West Surabaya. Within each unit, elegant furnishings and curated artwork create a sense of private, residence-style sophistication. Each room is thoughtfully accented with superb amenities, plush bedding, a comfortable couch and large floor-to-ceiling windows. All accommodations offer more living space than standard rooms in Surabaya and are equally suitable for short- and long-term stays. Boasting first-class meetings rooms and personalised event planning and catering, Vasa Hotel Surabaya is the perfect location for business gatherings in West Surabaya. Combining the best in Indonesian cuisine with flavours from around the world, we offer an enticing array of restaurants. From a sumptuous buffet to an authentic Chinese restaurant, our skilled culinary team welcomes travellers to explore a variety of gastronomy crafted with only the finest and freshest ingredients. An innovative blend of business with pleasure, Vasa Hotel Surabaya will surpass your guests expectations of style, comfort and service.
7.5 Good
Pros: Location Clean Nice room layout Nice Bed & Pillows
Cons: (Towels & Wet Amenities) - poor laundry and poor quality
9.0 Excellent
Pros: good breakfast!!!
8.3 Excellent
Pros: New hotel, good facilities and nice beds
Cons: The sink is stuck
Sheraton Surabaya Hotel & Towers - Surabaya - Building
5
9.3 Excellent (7,972 reviews)
S$ 119+
Overview Reviews
Experience five-star service and amenities at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, close to shopping, attractions, corporate offices and the convention center, our extravagant hotel is the perfect choice for every traveler. Enjoy a host of welcoming amenities, from the spa, tennis courts and outdoor pool to our tempting restaurants, complimentary Wi-Fi, full-service business center and much more. Unwind in style in our well-appointed rooms, each with plush Sheraton Signature Sleep Beds, city views and marble baths filled with pampering products. If a business or social event brings you to our hotel, you'll find our expansive function rooms, comprehensive technology and expert services will make your gathering a sure success. When it's time to explore, many of Surabaya's most famous sites are nearby, from cultural and religious monuments to world-class shopping. No matter what brings you here, we look forward to seeing you at our hotel in Surabaya, Indonesia.
8.0 Excellent
Pros: Ambience was good. The perfumed air along the corridor was good. Resto for breakfast is good. The safe was working well. For travellers we need a good working safe.
Cons: The bidet in the bathroom was ok, but could be better. The control for the water was not easy.
10.0 Excellent
Pros: Thanks to all team Sheraton Surabaya hotel & Towers, Puteri, Aulia, Lili, Winda (the one incharge at Kawi Bar) Nyoto, whole team I can't name one by one. Keep it up, guys.
9.6 Excellent
Pros: Clean toilets, comfy bed and very spacious.
7.5 Good
Pros: Always a great place to stay. Just so welcoming.
8.0 Excellent
Pros: Generally the staff is polite and responded promptly.
Cons: For breakfast, i realised that the napkin that was on my table was reused. I informed the front desk when i checked out
7.5 Good
Pros: Clean and complete
Cons: Some facilities are too old
Four Points by Sheraton Surabaya - Surabaya - Building
6
9.4 Excellent (5,625 reviews)
S$ 101+
Overview Reviews
Four Points by Sheraton Surabaya welcomes you to the shores of East Java, Indonesia with contemporary hotel rooms, thoughtful amenities and award-winning service. Intuitively designed hotel rooms and suites offer everything you need to travel the way you like, from complimentary Wi-Fi access and flat-screen TVs with cable channels to our signature Four Comfort Bed, 24-hour room service and floor-to-ceiling windows. You can savor a great meal at Lime, our hotel restaurant, or sip coffee at the Lobby Lounge. Stay fit in our 24-hour gym, or take a dip in the sparkling outdoor pool. Those planning events in Surabaya will appreciate our versatile venues, which include an impressive ballroom and modern conference rooms. In the mood to explore? In addition to being connected to Tunjungan Plaza, the city's largest shopping and entertainment destination, our hotel is near Gubeng Station, Grand City, historic landmarks, children's activities and more. At Four Points by Sheraton Surabaya, you're in for a memorable stay.
10.0 Excellent
Pros: Everything
Cons: Nothing
9.2 Excellent
Pros: Location is superb. Hotel staffs are amazing and super friendly. Bed is comfy and quiet big.
8.0 Excellent
Pros: I like the long pillow and spacious room... And the new cafe / bar in the lobby is awesome. Breakfast is a bit crowded, so I never took it, I prefer to order a la carte and it's waaayyyy more delicious and convenient.
Cons: It has NO DIRECT HUB TO Tunjungan Plaza. No offense, but that sucks. And the parking is combined with mall so you might got waaayyyyyy parking spot to the elevator that connects to the hotel.
7.0 Good
Pros: Smell of the hotel is great. Great location and good maintenance hotel. Friendly hotel security and porters. Location is connected to a shopping mall. Rooms is very bright and modern. Bathroom is also well maintained and clean.
Cons: Reception staff is not very flexible. Been staying there Twice a year at least since they open, but no record what's my favorite rooms. Price have also gone up quite a bit. Time to search for alternative.
8.0 Excellent
Pros: I loved the staff at the hotel! At check-in I mentioned that my baby loves a good view and will watch cars for hours so the staff at the desk gave me the option of waiting 15 minutes longer for a room with a better view. At breakfast and the dinner buffet, the staff knew our names and my coffee order. They have fantastic coffee! My pillow and bed were super comfortable too.
Cons: I did not like that the swimming pool is right off of the main lobby/bar/restaurant area. The giant window made it seem like you were in a fishbowl with everyone watching. I had no desire to go to the pool because I felt like people were constantly watching.
9.2 Excellent
Pros: Excellent hotel right next door to Tunjungan Plaza which najes it easy for shopping without the beed for transportation. Good service and good breakfast spread. Staff were excellent and friendly. The decor inside is not attractive, could be the work of interior decorater. It is good back lack the umph factory. M ay be the next time will try the real factor. Four Points Sheraton is what DoubleTree Hilton but having stayed many times in both in many locatiobs, I think DoubleTree is much more luxurious. No offence, just giving an idea of comparison. Unless Sheraton take great care, it will have a great competition in terms of image. Saha & Yam Stayed February 2020
Cons: The drop off area to the hotel entrance is not so conducive and confusing with drop off area of Tunjungan Plaza. The lobby is located at 9th floor which we basically do not like hotel of such nature although it is individual preference.
Hotel Ciputra World Surabaya - Surabaya - Building
7
9.2 Excellent (4,100 reviews)
S$ 106+
Overview Reviews
Located in Surabaya, Hotel Ciputra World Surabaya is connected to a shopping center, a 1-minute drive from Ciputra World Mall and 12 minutes from Ciputra Waterpark. Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: Staff were professional, rooms were clean. They had to repair aircon on our level, so they relocated us to a higher floor.
Cons: Nil
7.0 Good
Pros: The room is clean
Cons: More knowledge for staff and add more choice of room dining menu
4.0 Okay
Cons: the room not realy keep quite , can hear noisy from next room . the lobby dont have seats , so we must stand while we wait car friends
10.0 Excellent
Pros: Overall is great and I will come back
9.0 Excellent
Pros: Room is clean and confort
Cons: During heavy rain, flooding and stuck
5.8 Okay
Pros: room design
Cons: 1. No Hot Water 2. Sink Was Flooded 3. Shower Tab was Dirty 4. Internet Very Bad
Shangri-La Hotel Surabaya - Surabaya - Building
8
9.1 Excellent (10,903 reviews)
S$ 124+
Overview Reviews
With a stay at Shangri-la Hotel Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Surabaya Town Square and Ciputra World Mall. Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 17255 square feet (1603 square meters), including a conference center. Free self parking is available onsite.
10.0 Excellent
Pros: Business Centre facility is excellent
9.0 Excellent
Pros: Great staff; seamless check in process. Comfortable rooms with a decent mini-bar set up. Food options are good; breakfast spread is sumptuous.
7.5 Good
Pros: Clean
Cons: Some facilities too old
6.0 Good
Pros: The staff are always very professional and polite. The rooms have been renovated since I was last there (only the rooms)
Cons: The hotel overall is old and aged in appearance. This is typical of Shangri-la hotels around the world. Below which should be required for a hotel / brand of this stature. I walk around feeling I am paying too much for staying here.
10.0 Excellent
Pros: The cleanness of the hotel, the receptionist and the waiters, host, and the foods. The security is excellent with dog that operates on daily basis. Phenomenal hotel for relaxation, clean bathroom, excellent view of the window.
7.0 Good
Pros: Location is just perfect for my needs and easy access from airport
Cons: For some reason, had no hot water in my room, called hotel services, and eventually it was restored. Apparently a repair was done, and they forgot to switch back on the hot water system on my floor.
Overview Reviews
With a stay at Hotel Majapahit Surabaya Managed by AccorHotels, you'll be centrally located in Surabaya, a 6-minute walk from Tunjungan Plaza and 11 minutes by foot from BG Junction. Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
10.0 Excellent
Pros: The entire hotel experience was exceptional. I will definitely stay here again. It was downright charming, the staff were excellent, the food was great. I didn't actually leave the hotel unless I had to for work!
10.0 Excellent
Pros: Nothing was wrong, everything is good auch as, every staff are friendly and help full. The management may need to provide iron and board for every room.
Cons: Everything ok
10.0 Excellent
Pros: Local atmosphere and historic character, extreme sweet and helpful staff, nice gardens and spaces and fine pool
9.0 Excellent
Pros: The hotel is beautiful, i was upgraded to a really big suite with amazing bathroom and superb bed. The food was outstanding and still very cheap
Cons: Nothing
9.0 Excellent
Pros: The breakfast was very good, the friendly staff and the room was very clean and comfy
5.0 Okay
Pros: The Hotel has a Long Heritage
Cons: The Rooms are very "old style" and actually only have one Window which goes to walk way (outside) there is no terrace as they advertised - it is just the walkway. Therefore the rooms are quite dark. The Bathrooms are old and " appear" not ver clean - maybe a matter of old marble. Shower was bad - not proper flow from the Shower Head. Bathrooms need upgrading. Sorry to say the Restaurant in the Hotel called " Indigo" was not good. Simply th e food does not taste
9.0 Excellent
Pros: Steeped in history. An iconic Indonesian Hotel that has retained the architectural charm of a time past
Cons: Nothing
Overview Reviews
Smart International Hotel in Surabaya, Indonesia for Savvy Travelers. Holiday Inn Express Surabaya CenterPoint is the smart choice for both the savvy business and leisure travelers of today. A hassle free and relaxing stay awaits. Centrally located in the heart of Surabaya, you are within walking distance to the city best dining options and attractions. The hotel is within close proximity to the biggest mall in East Java Tunjungan Plaza, Grand City Mall and Convention Center, House of Sampoerna Museum, Historical monument of Surabaya, Pasar Atom where you will get good bargain for branded products, Submarine Museum, Ampel Mosque, Suramadu Bridge longest bridge in Indonesia, Genteng Market and Graha Family Golf Course. Holiday Inn Express Surabaya CenterPoint is a 45 minute drive from Juanda Airport and easily accessible via car to Pasar Turi train station. Start your day right and get energized with our Free Express Start Breakfast. Stay connected as we provide free high speed internet connection. After a day of fun or business, enjoy an invigorating shower experience with rain showers fitted in all our bathrooms. Unwind and have a restful night with our high quality bedding and a discerning choice of firm and soft pillows.
7.1 Good
Pros: Cleanliness
Cons: Traffic jam for accessing the location
6.7 Good
Pros: Distance to the city
Cons: Location while very central but neigbourhood is somewhat undesirable for travellers visiting Surabaya for the first time
6.0 Good
Pros: the location is very good and the staff is friendly and helpful
Cons: I stayed for 4 nights, the Air Conditioning was not functioning well for the last 2 nights, so I need to call for the engineering to fix the Air Con. the hotel only provide us 1 key room, so it is annoying, when you have to go down stair to buy water or other things, every time I need to ask the receptionist to tap the key scanner inside the lift.
10.0 Excellent
Pros: Comfy room and a nice breakfast
Cons: The location is great except for lacking a mini market close by
9.0 Excellent
Pros: Everything
Cons: Nothing
Best Western Papilio Hotel - Surabaya - Building
11
8.9 Excellent (6,279 reviews)
S$ 58+
Overview Reviews
Modern, stylish and well-equipped, Best Western Papilio Hotel promises international comfort and cutting-edge facilities at an affordable price. Conveniently located in the southern part of Surabaya, Indonesia’s second largest city, the hotel is just 20 minutes’ drive from Juanda International Airport. The sleek tower features all rooms with floor-to-ceiling windows overlooking the city. Guests are offered the convenience of free Wi-Fi and working desks, and corporate travelers can take advantage of a business center and extensive meeting space with state-of-the-art technology. Unwind in the spa and fitness center, or enjoy a relaxing dip with stunning views at the outdoor pool. There is also a children’s pool for younger guests. Mouth-watering cuisine is served at the Mariposa Restaurant, and the lobby lounge is perfect for a daytime coffee or evening drink. For guests seeking a convenient, comfortable stay in contemporary surroundings, Best Western Papilio Hotel has it all.
8.0 Excellent
Pros: Excellent reception on check in. Excellent information regarding the city, dining, other matters relating to our trip. Breakfast Very comfy beds View Friendly staff
Cons: The swimming pool basically a water feature for the restaurant. The bbq buffet at that restaurant on Saturday
9.0 Excellent
Pros: Was really nice and clean rooms, staff were very friendly, was a quick check in and easy check out! And the breakfast was really extensive and plenty of food for vegetarians like us which was really nice to see :)
8.3 Excellent
Pros: Good stay after landing at surabaya airport
Cons: Far from city center
8.0 Excellent
Pros: Breakfast was great, easy to access and good location
7.0 Good
Pros: Breakfast selection, even french butter. Good coffee.
Cons: Hotel charge 250 00p IDR for a baby crib/cot, that is too much as a baby crib/cot can be in all kind of variants quality and age. Meanwhile breakfast free for kids below 5 years old. Reception callef the room after 9 PM just to ask to make us a member of the rewards program.
9.0 Excellent
Pros: Nice and comfy hotel, a bit of a difficult area (it’s next to the big roads of Surabaya).
Novotel Samator Surabaya Timur - Surabaya - Building
12
9.0 Excellent (6,985 reviews)
S$ 64+
Overview Reviews
The 261-rooms Novotel Samator Surabaya Timur feature several restaurant and bar outlets ranging from Food Exchange Restaurant, Phinisi Pastries Corner, Damsole Bar - complemented by IN-balance spa, wellness center, ballroom and nine functional rooms.
9.6 Excellent
Pros: the interior of the hotel. and cleanliness of the rooms.
10.0 Excellent
Pros: Good location, for me as the site I was working at was a 10minute walk away. Good helpful staff. Breakfast had plenty of choice. Gym and pool facilities were excellent. Spa was good also. Will stay again if I am travelling to that region of Indonesia
Cons: Hotel could warn guests about weddings and yoga around pool area. I was woken at 5:30 both Saturday and sunday morning on my stay. Which is not good. Music was far too loud for any guest who had a room on the poolside or over looking damsole bar area. Evening entertainment although good the music was far too loud and you could not have a conversation without shouting at each other. Again this is small area, not a stadium. Most nights there were maximum 10 guests watching entertainment not 10000 people.
9.0 Excellent
Pros: Modern hotel with conference center, large breakfast buffet. For the evening there are many local eating places nearby.
Cons: Location is a bit off, after business hours it needs taxi to get to the city (e.g. malls, larger restaurants, cinema etc.)
10.0 Excellent
Pros: We have stayed here multiple times for the last 3yrs and its becoming obvious thats we love this place. Staff are polite and friendly. Room is always in top shape and cleanliness. Lobby is always staffed as well as other hotel staff is always available. The bfast buffet is execllent, great selections. A okus w indomart actoss the hotel
Cons: Pool area could use a bit more “lively-er” atmoshohere
8.0 Excellent
Pros: Rooms were generous, and the pool was great to swim laps
Cons: N/A
7.0 Good
Pros: Clean and comfy room
Cons: There was a stain on the bed cover.

Best rooms in Surabaya

Ts Suites Surabaya - Surabaya - Building
1
9.1 Excellent (1,053 reviews)
S$ 114+
Overview Reviews
With a stay at TS Suites Surabaya in Surabaya (Wonokromo), you'll be steps from Surabaya Town Square and a 2-minute drive from Ciputra World Mall. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Surabaya? This hotel has facilities measuring 5942 square feet (552 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
10.0 Excellent
Pros: Breakfast out in the mall - very good and the best thing is, that you can have breakfast 24 hours per day, If you miss the buffet, choose from a a la carte menu - still included in the room rate - don't know about any other place that offers this and the other good thing is late check out, if need to be until 4 pm. All items in the mini bar also free.
Cons: all good, but if with a family no pool, that is the only thing
6.3 Good
Pros: Staff
Cons: Breakfast, cleanliness, facility
8.0 Excellent
Cons: Room not soundproof..
9.6 Excellent
Pros: Spacious and clean rooms and bathroom, complete toilettries, and free minibar
Cons: The smell of rooms is not as fresh as I expected
9.6 Excellent
Pros: The rooms are big and the location is perfect. There are many restaurants, Bars, etc. Surabaya Town Square. No need to go anywhere by taxi
Cons: They only have the Rain shower. No shower head. Not even in the bath tup. The breakfast could be a bit more variety of food.
10.0 Excellent
Pros: We love the spacious room and comfy bed. The big bath tub is really amazing too. Strong water pressure for rain shower which is much needed after a long tour throughout the day. Staffs are friendly and consistently wearing big smile to greet the guests. Hotel connected to a mall with variety of restaurants which is really convenient and spoilt for choice. Provide shuttle service at a reasonable price which is convenient for travelers. Would definitely come again.
Cons: Breakfast- would prefer more variety.
Four Points by Sheraton Surabaya - Surabaya - Building
2
9.4 Excellent (5,625 reviews)
S$ 101+
Overview Reviews
Four Points by Sheraton Surabaya welcomes you to the shores of East Java, Indonesia with contemporary hotel rooms, thoughtful amenities and award-winning service. Intuitively designed hotel rooms and suites offer everything you need to travel the way you like, from complimentary Wi-Fi access and flat-screen TVs with cable channels to our signature Four Comfort Bed, 24-hour room service and floor-to-ceiling windows. You can savor a great meal at Lime, our hotel restaurant, or sip coffee at the Lobby Lounge. Stay fit in our 24-hour gym, or take a dip in the sparkling outdoor pool. Those planning events in Surabaya will appreciate our versatile venues, which include an impressive ballroom and modern conference rooms. In the mood to explore? In addition to being connected to Tunjungan Plaza, the city's largest shopping and entertainment destination, our hotel is near Gubeng Station, Grand City, historic landmarks, children's activities and more. At Four Points by Sheraton Surabaya, you're in for a memorable stay.
10.0 Excellent
Pros: Everything
Cons: Nothing
9.2 Excellent
Pros: Location is superb. Hotel staffs are amazing and super friendly. Bed is comfy and quiet big.
8.0 Excellent
Pros: I like the long pillow and spacious room... And the new cafe / bar in the lobby is awesome. Breakfast is a bit crowded, so I never took it, I prefer to order a la carte and it's waaayyyy more delicious and convenient.
Cons: It has NO DIRECT HUB TO Tunjungan Plaza. No offense, but that sucks. And the parking is combined with mall so you might got waaayyyyyy parking spot to the elevator that connects to the hotel.
7.0 Good
Pros: Smell of the hotel is great. Great location and good maintenance hotel. Friendly hotel security and porters. Location is connected to a shopping mall. Rooms is very bright and modern. Bathroom is also well maintained and clean.
Cons: Reception staff is not very flexible. Been staying there Twice a year at least since they open, but no record what's my favorite rooms. Price have also gone up quite a bit. Time to search for alternative.
8.0 Excellent
Pros: I loved the staff at the hotel! At check-in I mentioned that my baby loves a good view and will watch cars for hours so the staff at the desk gave me the option of waiting 15 minutes longer for a room with a better view. At breakfast and the dinner buffet, the staff knew our names and my coffee order. They have fantastic coffee! My pillow and bed were super comfortable too.
Cons: I did not like that the swimming pool is right off of the main lobby/bar/restaurant area. The giant window made it seem like you were in a fishbowl with everyone watching. I had no desire to go to the pool because I felt like people were constantly watching.
9.2 Excellent
Pros: Excellent hotel right next door to Tunjungan Plaza which najes it easy for shopping without the beed for transportation. Good service and good breakfast spread. Staff were excellent and friendly. The decor inside is not attractive, could be the work of interior decorater. It is good back lack the umph factory. M ay be the next time will try the real factor. Four Points Sheraton is what DoubleTree Hilton but having stayed many times in both in many locatiobs, I think DoubleTree is much more luxurious. No offence, just giving an idea of comparison. Unless Sheraton take great care, it will have a great competition in terms of image. Saha & Yam Stayed February 2020
Cons: The drop off area to the hotel entrance is not so conducive and confusing with drop off area of Tunjungan Plaza. The lobby is located at 9th floor which we basically do not like hotel of such nature although it is individual preference.
Ciputra Golf & Family Club - Surabaya - Building
3
9.2 Excellent (895 reviews)
S$ 48+
Overview
With a stay at Ciputra Golf & Family Club in Surabaya, you'll be within a 15-minute walk of Ciputra Golf Club and Ciputra Waterpark. This hotel is 9 mi (14.5 km) from Surabaya Town Square and 10.6 mi (17 km) from Tunjungan Plaza. Rooms Make yourself at home in one of the 11 air-conditioned guestrooms. Bathrooms have showers and hair dryers. Conveniences include safes and coffee/tea makers. Amenities Don't miss out on the many recreational opportunities, including a spa tub, a sauna, and a fitness center. Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Business, Other Amenities Featured amenities include wired Internet access (surcharge), dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
JW Marriott Hotel Surabaya - Surabaya - Building
4
9.4 Excellent (10,509 reviews)
S$ 130+
Overview Reviews
Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bedrooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese and Indonesian cuisines as well as the newest Steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation and style for your visit to Indonesia.
8.0 Excellent
Pros: The rooms are beautifully appinted and the beds are so comfortable
Cons: The buffet options were limited and most of the food was cold
10.0 Excellent
Pros: Everything about this hotel is excellent. Will stay again. Staff were very helpful and friendly. Will stay again
Cons: All good
10.0 Excellent
Pros: The building location placed strategically and easily accessible. The staff really helpful and always treated guests with the best attitude they could show. The room is very tidy, clean, and comfortable. Overall, it's worthy of 10/10 (this is pretty much personal judgment). Thank You.
8.0 Excellent
Pros: friendly staff
Cons: Location
10.0 Excellent
Pros: Staff are wonderful and helpful in every way. We were upgraded to a beautiful junior suite, just because they are very generous people. Everything is good about this place. Highly highly recommend.
10.0 Excellent
Pros: We've stayed at Marriott hotels before, but this one was particularly good. We were given a room on a high floor with door-to-ceiling windows that gave great views out over the city. All the staff were unfailingly polite and friendly. The facilities were excellent, and we enjoyed great food in the Executive Lounge. The food elsewhere in the hotel is also top-class -- and that included the hotel's own breakfast every morning.
Cons: As for problems, there were none. Well done, Marriott.
8.0 Excellent
Pros: The room is big and comfortable
Cons: The bed is quite old
8.8 Excellent
Pros: Profound feeling Very clean
Cons: When we check in, she keep offering strongly about upgrading room or any options till we felt very uncomfortable.

Best Surabaya hotels near World Trade Centre

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Hotel Bumi Surabaya - Surabaya - Building
1
9.3 Excellent (6,409 reviews)
S$ 96+
Overview Reviews
With a stay at Bumi Surabaya City Resort in Surabaya, you'll be within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
9.2 Excellent
Pros: Property still ok
Cons: Some ceiling need maintenance but still ok
9.6 Excellent
Pros: Super comfy. The staffs are really nice and helpful. Food choices for breakfast are okay. The ambience is very calming. Overall very pleasant experience.
Cons: None
9.0 Excellent
Pros: Great place for relaxing. Pool are okay, and breakfast is great. Really value for the money.
Cons: Didn't like that it was situated in a one way street. But it's nothing their fault.
10.0 Excellent
Pros: the breakfast is soooo delicious and bedroom was comfy.. such a great place to spend the night
Cons: There's no combs in amenities. Toothbrush only one.
7.0 Good
Pros: The pool, the service, and the breakfast was good. The staff was very helpful. Good atmosphere. Love the pool area and terrace, super nice.
Cons: The toilet was broken. We had to call the engineering to fix the toilet 3x. We felt insecure to even pee or poo in our room's toilet. I guess the silver lining is, what needs to be renovated MUST be done, especially the toilet. :( We didn't appreciate the CONSTANT knocking and pressing our room's bell in the MORNING, just to ask "Do you need an extra towels or water for your room?" We were planning to wake up late, but had to wake up because of the knocking. The bathtub was slippery.
6.0 Good
Pros: Location, hotel park
Cons: Old room. Valve in our shower room is broken. Staff working very slow at everything. Have to wait more than 10 minutes just to get our bags delivered. Dim light not bright light in the room.
9.0 Excellent
Pros: Good places and good location
Harris Hotel & Conventions Gubeng - Surabaya - Building
2
9.1 Excellent (5,964 reviews)
S$ 58+
10.0 Excellent
Pros: The room is clean, spacious and bright. I like the jacuzzi and sauna.
Cons: Nothing
8.3 Excellent
Pros: Staffs are very friendly and service is very good.
7.0 Good
Cons: The online price is more expensive than the published rate
7.5 Good
Pros: Room standard and have good big sofa.
Cons: Room really very relax .
9.6 Excellent
Pros: The staff was super friendly and helpful
10.0 Excellent
Pros: the room is clean
Cons: nice hotel