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Value for money
Distance to city centre
|Palermo Punta Raisi|
Distance to airport
|"Staff was extremely friendly and helpful."||(in 25 reviews)|
|"great location, friendly staff and super clean."||(in 38 reviews)|
|"The rooms were modern and comfortable."||(in 17 reviews)|
|"Air conditioner not strong enough"||(in 3 reviews)|
|"The breakfast was really terrible."||(in 20 reviews)|
|"Such a bad experience, we ended parking some 3 km away from the hotel."||(in 12 reviews)|
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Not informed about boiler issues at check-in
It was a very nice property, some of the rooms are spectacular, breakfast was also very nice. I would consider going back as long as they have heat and hot water....
We should have been informed at check-in about that there was no hot water and no heat. We overheard a guest complaining at check-in and we where sold that it was resolved and everything would be OK within a few hours. To add insult to injury I was given a room that did not resemble anything that I booked although immediately after complaining I was shown another room that was what I did book. (And it was spectacular.) But this new room was cold, very cold, we went out to diner and when we returned a couple of hours later it was still cold. They did immediately help by providing us another room that was much hotter. I understand that issues such as this happens, what I find distasteful was that the gentleman at check-in downplayed it and was deceptive about reality. We should have been informed and allowed us to have a choice.
With a stay at Hotel Palazzo Sitano, you'll be centrally located in Palermo, steps from Palermo Harbour and 12 minutes by foot from Teatro Massimo. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Palermo? This hotel has facilities measuring 915 square feet (85 square meters), including a conference center. Self parking (subject to charges) is available onsite.
based on 853 reviews
Value for money
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Most popular landmarks
- Palazzo Chiaramonte-Steri 292 m
- Palazzo Abatellis 323 m
- Galleria Regionale 334 m
- The Martorana 0.5 km
- Chiesa di San Cataldo 0.5 km
- Basilica della Santissima Trinità 0.5 km