Overview

Hyatt Regency Rochester

125 East Main Street, Rochester, NY 14604, United States
+1 585 546 1234

S$ 189+

Overall guest ratings

7.1/10 Good
based on 777 reviews

Review highlights

  • 8.5
  • 8.3
  • 5.0
  • 4.5

Good to know

  • Friendly service

Nearby

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    About

    Stay in Grand Style. Enjoy excellent service in downtown Rochester. The Hyatt Regency Rochester has been updated with a sophisticated new look. We are truly the ideal location for your next conference, business meeting, corporate celebration, Wedding reception, social event or a family fun weekend get-a-away. We are minutes from the Strong National Museum of Play, the illustrious Eastman Theatre and adjacent to the Rochester Riverside Convention Center.

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    Hyatt

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free airport shuttle
    • Pets not allowed
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Internet
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    Reviews

    Guest reviews

    Overall rating

    7.1 Good
    based on 777 reviews
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      7.9 "79% found the restaurant service to be one of the best."
      7.1 "Housekeeping was great, according to 71%."
    • 8.3 "Location is great."
      9.3 "93% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "Easily accessible by car, said 100%."
    • 7.5 "Good breakfast."
      7.0 "70% were happy with the price of the breakfast."
    • 6.0 "Food is average."
      6.7 "Only 67% were satisfied with the menu."
    • 5.0 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      5.1 "Beds were acceptable for 51%."
      6.5 "Only 65% said rooms were big enough."
    • 5.0 "Average cleanliness."
      4.2 "58% thought it was rather dirty."
      0.9 "Dirty pool, said 91%."
      3.3 "67% said the bathroom was dirty."
    • 4.5 "Not very comfortable."
      2.3 "77% thought it was too noisy."
      0.9 "Air conditioning was criticized by 91%."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      3.7 "For 63%, the lobby entrance was sub-standard."
      1.7 "83% thought the facilities needed updating."
      0.9 "91% complained about the elevator."
    • 3.7 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
      3.7 "For 63%, the lobby entrance was sub-standard."
    • 2.9 "Disappointing internet connection."
      3.3 "67% said the wifi quality was bad."
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    Overall rating

    6.8 Good
    based on 357 reviews
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.9 "Good location."
    • 7.4 "Good breakfast."
    • 6.3 "Food is average."
    • 6.0 "Average value."
      6.9 "Breakfast prices were ok, according to 69%."
    • 4.9 "Rooms are not good."
      4.9 "51% didn't like the uncomfortable beds."
      3.5 "65% complained about the bathroom."
      1.2 "Air conditioning was criticized by 88%."
    • 4.6 "Not very clean."
      3.6 "64% thought it was rather dirty."
    • 4.0 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      2.2 "78% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
    • 3.7 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    • 3.7 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
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    Overall rating

    7.0 Good
    based on 248 reviews
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 8.3 "Location is great."
    • 7.5 "Good breakfast."
    • 6.0 "Food is average."
    • 5.9 "Average value."
    • 4.6 "Not very clean."
      5.0 "Only 50% said rooms were clean enough."
    • 4.4 "Rooms are not good."
      5.0 "Only 50% said rooms were clean enough."
      2.6 "74% thought they were poorly maintained."
      3.4 "66% complained about the bathroom."
    • 4.2 "Not very comfortable."
      2.0 "80% thought it was too noisy."
    • 4.0 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
    • 3.7 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
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    Overall rating

    5.9 OK
    based on 132 reviews
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 8.3 "Location is great."
    • 5.7 "Food is average."
    • 5.0 "Average cleanliness."
    • 4.5 "Rooms are not good."
      1.9 "81% thought they were poorly maintained."
    • 4.2 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
    • 4.2 "Not very comfortable."
      2.6 "74% thought it was too noisy."
    • 3.6 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
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    Overall rating

    7.7 Good
    based on 38 reviews
    • 8.6 "Location is great."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 5.2 "Rooms are ok."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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