Overview

Sheraton Old San Juan Hotel

100 Brumbaugh Street, San Juan 00901, Puerto Rico
+1 787 721 5100

S$ 245+

Overall guest ratings

8.2/10 Excellent
based on 2,098 reviews

Review highlights

  • 9.3
  • 8.4
  • 6.2
  • 5.8

Good to know

  • Comfortable beds
  • Friendly service
  • Great shopping
  • Wonderful sightseeing

Nearby

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    About

    The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining, and entertainment. A myriad of restaurants, art galleries, museums, and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.

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    Starwood Hotels

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Parking (surcharge)
    • Designated smoking area
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    based on 2,098 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.1 "Easily accessible by car, said 71%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "Good access to the airport, said 100%."
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      9.2 "92% said the concierge service was amazing."
      9.4 "94% found the restaurant service to be one of the best."
    • 7.3 "High comfort."
      7.8 "78% said the beds were comfortable."
      8.6 "86% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
    • 6.8 "Beach is so-so."
      6.0 "Only 60% said the beach was clean enough."
    • 6.2 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      5.6 "For only 56%, the bathroom was ok."
      6.2 "Cleanliness of the bathroom was average, said 62%."
    • 6.2 "Internet is average."
    • 5.8 "Sufficient wellness & sports facilities."
      6.9 "For only 69%, the fitness area was satisfactory."
    • 5.7 "Breakfast is mediocre."
    • 5.0 "Vibe was decent."
      2.6 "74% criticized the unstylish hotel."
      3.3 "For 67%, the lobby entrance was sub-standard."
    • 4.9 "Pool is below average."
      1.4 "Dirty pool, said 86%."
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    Overall rating

    8.2 Excellent
    based on 1,405 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      7.4 "Easily accessible by car, said 74%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.9 "99% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 7.8 "Good service."
      9.3 "93% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
    • 7.3 "High comfort."
      8.0 "80% said the beds were comfortable."
      8.7 "87% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
    • 6.1 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 6.1 "Internet is average."
    • 5.7 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
      5.6 "For only 56%, the bathroom was ok."
      6.2 "Cleanliness of the bathroom was average, said 62%."
    • 4.6 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
      2.9 "For 71%, the lobby entrance was sub-standard."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      2.9 "For 71%, the lobby entrance was sub-standard."
      0.8 "92% thought the facilities needed updating."
      1.9 "81% complained about the elevator."
    • 4.4 "Pool is below average."
    • 4.2 "Value below average."
      0.8 "The price was too high for 92%."
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    Overall rating

    8.3 Excellent
    based on 524 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
    • 8.4 "Great service."
    • 6.9 "Average comfort."
    • 6.0 "Internet is average."
    • 5.8 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
    • 5.2 "Breakfast is mediocre."
    • 5.1 "Pool is mediocre."
    • 5.1 "Average amenities."
      5.0 "50% thought the building was acceptable."
    • 4.3 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
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    Overall rating

    6.7 Good
    based on 20 reviews
    • 9.3 "Terrific location."
    • 5.8 "Rooms are ok."

    Overall rating

    8.1 Excellent
    based on 146 reviews
    • 9.3 "Terrific location."
    • 8.1 "Great service."
      8.6 "86% found the staff to be very friendly."
    • 7.8 "High comfort."
      8.3 "83% said the beds were comfortable."
    • 6.4 "Rooms are ok."
    • 5.2 "Breakfast is mediocre."
    • 4.8 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
    • 4.6 "Pool is below average."
    • 4.5 "Vibe wasn't good."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great shopping"
    "Wonderful sightseeing"
    data provided by TrustYou

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