Overview

Hotel Hacienda de Castilla

Calle 17 Sm 24 Mza 23, 77500 Cancun, QR, Mexico
+52 998 843 0620

S$ 37+

Overall guest ratings

7.2/10 Good
based on 342 reviews

Review highlights

  • 8.5
  • 7.7
  • 4.7
  • 3.6

Good to know

  • Friendly service

Nearby

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    About

    Hotel Hacienda de Castilla puts you within a 10-minute drive of La Sagrada Familia Parish and offers an airport shuttle (available on request) for MXN 1000 per room. Guests looking for a bite to eat can check out La Hija de Villa, which serves Mexican cuisine. An outdoor pool and a bar/lounge are other highlights, and rooms offer LED TVs and room service.

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    AMENITIES

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Internet
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Pool table
    • Designated smoking area
    • Business centre
    • Concierge service
    • Child pool
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    7.2 Good
    based on 342 reviews
    • 8.5 "Great service."
      10.0 "100% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
    • 7.7 "High comfort."
      10.0 "100% thought rooms were spacious."
      8.5 "85% thought it was pleasantly quiet."
    • 6.4 "Location is acceptable."
    • 5.9 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      5.3 "For only 53%, the bathroom was ok."
      6.8 "Beds were acceptable for 68%."
      6.8 "Only 68% thought the air conditioning was adequate."
      6.5 "Only 65% thought the shower was ok."
      5.0 "For only 50%, the tv was ok."
    • 4.7 "Breakfast is below average."
    • 3.6 "Ugly beach."
    • 2.7 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
    • 2.5 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
    • 2.4 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
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    Overall rating

    7.2 Good
    based on 167 reviews
    • 8.6 "Great service."
      10.0 "100% found the staff to be very friendly."
    • 7.9 "High comfort."
      10.0 "100% thought rooms were spacious."
    • 6.3 "Location is acceptable."
    • 6.0 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 5.8 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
    • 2.6 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
    • 2.4 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
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    Overall rating

    7.2 Good
    based on 106 reviews
    • 8.7 "Great service."
      7.1 "71% thought the service was very professional."
      10.0 "100% found the staff to be very friendly."
    • 8.5 "Good value."
    • 7.9 "High comfort."
    • 6.8 "Location is acceptable."
    • 6.4 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
    • 6.2 "Rooms are ok."
      6.6 "Only 66% said rooms were clean enough."

    Overall rating

    7.0 Good
    based on 68 reviews
    • 8.8 "Great service."
    • 7.6 "High comfort."
    • 6.8 "Location is acceptable."
    • 6.6 "Average cleanliness."
    • 6.0 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
    Good to know
    "Friendly service"
    data provided by TrustYou

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