Cons: it had a flat tire when I picked it up. That was not OK.
22 Sep 2016
The car was great, but I was not made to feel welc
Cons: The staff were not particularly friendly and did not appear to be well-trained in customer service. When the credit card machine would not read my corporate card, the staff member was not particularly sympathetic about the situation and was prepared to end the transaction without my rental. Apparently this is corporate policy now, because she had no way to key in my card number, but she wasn't friendly or understanding about it.
19 Jun 2017
Cons: We made the reservation giving our flight info, arriving after 1 am, didn't hear anything but a confirmation. Got in around 1:30 am and waited for the shuttle a while until the Hertz guy came over and said Dollar closes at 1 am. Hertz saved the day and honored our reservation but what terrible customer service!! Never renting from Dollar again.
14 Aug 2017
6 Nov 2017
Dollar Made Good
Pros: Dollar responded to my first review, which described a difficult transaction. However, they contacted me and made it right.
Cons: Local staff did not adequately address terms of agreement. Thankfully watchers of reviews did address issues.
15 Jan 2018
Cons: Had to go get the car myself and the outside of the car was extremely dirty.
10 Oct 2015
Pros: Shuttle to airport
Cons: The associate trying to sell all of the add pns
13 Oct 2015
Go to Alamo instead.
Cons: Go to Alamo instead. Dollar tricks you into saying yes to insurance that is not mandatory. For me, that resulted in a rental cost that was nearly three times what appeared in the online reservation. Then they hold an additional $200 on your credit card. So, had I been stupid enough to carry out the transaction, the $103 charge I was expecting became a $500 hold on my card. I said no thanks and went to Alamo, where they don't hold the additional charge and they don't try to trick you into insurance that heavily inflates the rental cost. The charge they submitted at the time of the reservation was the real, actual final charge. They're also really nice and they give you bottled water (Alamo, NOT Dollar).
20 Oct 2015
Everything good except the false price
Cons: Kayak said the price would be about $79, and it ended up as about $89. Kayak said it would be $20 per day, and Dollar charged $25. I'm not if this is Kayak's or Dollar's fault, but either way, that sucks.
Pros: The price was very good and the service was friendly.
19 Sep 2016
Pros: The Patriot was good for the money.
Cons: THE LINE TO PICK UP THE CAR WAS ATROCIOUS. I waited for over 40 minutes in line just to spend two minutes renting a car. I will never rent from Budget again. How on earth is there not an electronic check out yet? This is 2016. I should not have to wait 40 minutes in line for ANYTHING, much less a shitty rental SUV.
2 Nov 2016
Smooth Check in and Check Out Process
Cons: They charge twice as much for car insurance at the counter versus prepaying for it ahead of time on Kayak.
13 Dec 2016
Pros: Worked out. I prefer car rental services rather than companies but this was fine.
Cons: Higher cost but no biggie
23 May 2017
Awful -- CANNOT USE DEBIT CARD ANYMORE
Cons: Apparently most all rental companies will not accept debit card for rental car pickups any longer. I made the reservation with my debit card and was not allowed to pick my car up with the same card, even though I had a return flight ticket, two forms of ID, and a reservation receipt. Unbelievable. Had a kind stranger give me a lift down to Detroit to the Enterprise, where I was able to make a last-minute reservation with my debit card (of course it was triple the price). Never again!
22 Jun 2017
Cons: my experience with budget was not great, i showed up at the office at Detroit airport and waited on line for an hour, which was very frustrating considering i had been traveling since 3:00am that morning. i was told i had been given an upgrade, which was great but the vehicle was very scratched up on the outside smelled inside and was dirty/dusty, i had to fill the tires up during my stay because the low tire pressure light went on and overall the driveability of the car was horrible, i did not feel safe in this vehicle and i was traveling with my daughter probably would not rent from budget again even if they had the lowest price for rental
4 Jul 2016
Cons: 45 minute wait at the counter. 20 minute wait for shuttle after drop off.
11 Jul 2016
Cons: Watied over 30 min at pickup
12 Jul 2016
Pros: We reserved a van, and got one
Cons: Very long wait to check in. Very busy
25 Aug 2016
Pros: The car
Cons: We were unable to contact anyone at Budget. We forgot our dog carriers in the car, called several numbers including the mangers emergency number. We neither reached someone nor did we get a return call. IF the car had been cleaned the carries would have been found before the car was sent out. So that would be two failures. One no way to contact the Detroit office and two not cleaning the car.
Pros: Customer service agent was great. Very friendly, efficient and kind.
27 Jan 2017
Decent car, bad customer service
Pros: I got a Kia Forte which was clean, updated and had all the necessary things in a rental car.
Cons: The guy checking me in didn't properly explain the option refueling with them properly. He said it's just time saver and the price was competitive. When I returned the car I confirmed that I would only be charged for the amount of gas I used which shouldn't have been much since the tank was almost full. When I checked my card statement thy charged me for he full tank, triple the cost of my original reservation. When I called to talk to them, they said it was on the receipt but the receipt wasn't printed properly because their printer was broken. I have contacted the corprotate office regarding the issue and am awaiting a response and refund.
2 Mar 2017
Pros: ride to and from airport
Cons: Long line at drop off took to long
9 Jun 2017
Cons: Drop off location in Detroit airport hard to find due to small and badly placed signs. At drop off, nobody to collect the car. Client has to note miles, time and gas level.
12 Oct 2017
11 Oct 2015
Pros: Signage was poor and BOTH picking up the car and dropping it off was confusing and irritating. Understaffed office led to long waits.
13 Jul 2016
Cons: $30+ surcharge, will ask for a refund on the extra charges
5 Sep 2016
Cons: They would not work with my insurance co. To insure the car. Driver side mirror not adjusting. Very dengerous.
19 Sep 2016
Pros: Fast and easy
3 Oct 2016
Pros: Name booked online did not match company logo.
Cons: Employees could not find reservation. They were rude, they said out loud that they hated my type of rental. When Car was returned met with more rudeness from check in guy. At one point he walked away from me, refusing to talk or let me know what was taking so long to return a vehicle
Cons: I was stranded in a place where I knew no one.
2 Jan 2017
Pros: The care was fine and clean, in good shape and the check in was quick
Cons: That they wanted to charge for my wife being an extra driver. No other Rental company does that - but Thrifty wanted 13 dollars a day for it. Plus when I wanted to add liability insurance, they wanted to charge 29.99 per day. This is more than double what other companies charge and is obvious gouging. I will not rent from Thrifty again.
28 Feb 2017
Thrifty Detroit - OK, not great
Pros: Car was very nice, Mazda 3 has fantastic mileage
Cons: - Detroit has no-fault insurance which was not noted in the info presented prior to pickup, allowing the desk clerk to threaten everyone with hellfire and damnation should they not buy the additional coverage (and I still don't know if it's accurate or not) after a fair bit of googling - I think you'll have to explicitly ask your carrier and card what the case is.). The insurance extra is $9/day, almost a 50% increase in the price relative to the deal we got from kayak. Check before you rent in MI.
In Detroit, like most airports, the lots are away from the terminals and Thrifty's buses weren't all that speedy. However, a tip - ask any of the car rental places if you can hop on for a ride - one of them gave a lift right to the lot.
22 Mar 2017
Good Value, but...
Pros: The price for the size of the vehicle was very reasonable.
Cons: Not enough staff at counter, had to wait in line for 45 minutes to get vehicle. The vehicle smelled like previous customers had smoked in it.
26 Mar 2017
Pros: All went as well as could be expected.
26 Oct 2015
Pros: The rental went very well. Car was clean and well maintained. Staff was very helpful.
30 Nov 2015
Super friendly service
Pros: Everyone on the Thrifty staff was incredibly helpful and friendly! The bus drivers, the people at the counter and the workers in the lot and exit booth all made a pleasurable experience out of my arrival in the middle of a snowstorm.
26 Jan 2016
Cons: The upsell on the "classification" of what I rented vs what they rented me
16 Sep 2016
Two hours to get out of DTW?
Cons: When I arrived at Thrifty at DTW, the line was out the door, and there were three stations open. They never brought on extra people, even though it was the day before a UofM football game, and half of Florida was flying in for the game. It took an hour to get to the counter, and once I had the car, another hour to get out of the parking lot, because they only have one exit booth!!
21 Oct 2016
Cons: SUV was a Jeep Compass.
Total piece of junk. I would never choose this vehicle again.
Customer Service was robotic and lacking any personality.
Overall poor choice in a rental car company.
I won't go back.
Pros: The employee and her manager were very friendly and they went out of their way to accommodate us. I was amazed since I have not had this kind of service at other rental car agencies.
21 Apr 2017
Pros: as advertised, no changes in price
22 Apr 2017
Pros: Friendly staff. From the man whom helped us use the kiosk to bypass a wait and provided an upgrade- to the woman and young man that checked us out at the end. They all smiled and greeted. Something sometime lost on younger workers, but not here. The shuttle drivers were great too.
2 Aug 2016
Pros: The car was clean and nice.
Cons: The lines were long. Adding spouse as driver would have required additional $10/day, so made this unaffordable for the long rental period. The electronic process didn't work, so we ended up in the in-person line anyway.
28 Aug 2016
Easy, fast, great experience
Pros: The pickup and dropoff process was a well oiled machine. There were 3-4 cars in the class that I had reserved available for me to choose from, all of which were in good condition. My chosen SUV was clean and drove well. No issues and altogether a great experience/value.
5 Sep 2016
Adding spourse to rental cost extra
Pros: I liked that you could pick any mid-size car that you wanted. Great customer satisfaction.
Cons: When we have rented from Alamo previously, the spouse was able to be added as a driver free of charge. For some reason, the rental in Detroit charged an extra $10 per day to list my spouse.
10 Oct 2016
20 minutes late
Pros: Nice car, very comfortable, great gas milage
Cons: They told me to take a car from the second row (Except from the first spot), I did then while leaving they said I was in the wrong style car.
Drop off I was 20 minutes late and they charged me $26!
25 Oct 2016
Absolute best deal for my needs
Pros: Clean car in great condition (pickup truck)
Based on their rental patterns (I guess) the truck priced out the same as a small car. This served my needs greatly.
1 Nov 2016
Pros: Fast service.
Cons: Rented the car for an apparent $92. Ended up costing nearly $300.
Pros: I was able to choose a Camry which I love. Pick up and drop off were super fast.
Cons: The car was not clean; especially the windows so I had to wash it myself.
6 Sep 2016
Pros: The employees; at pick up, check out & return!
Cons: Not a fan of the jeep compass; driver seat not comfortable large blind spots.
10 Sep 2016
Pros: The automated system when calling was convenient and had a lot of options
Cons: The bad thing about the automated system is it seemed almost impossible to speak to a real person I had a simple question that the automated system was not able to answer it took me about 4 hours three phone calls and maybe 3 days to actually get a actual person to answer a simple question which took them three minutes to answer answer for me maybe having the option to speak to a real person in the beginning menu should be a thing although your automated call system has a lot of options to choose from from Renton to drop it off at a different location and all other things some people just like to speak to a real person I believe giving them that option will set you ahead of the competition
29 Sep 2016
Cons: the Hertz desk employee was really trying to upsell everything, too pushy.
17 Oct 2016
Interior of car was awful
Cons: The previous renter of my original car apparently used the center console compartment to spit his chewing tobacco into. After driving for about 30 mins, I could not understand where this awful smell was coming from. I then opened up the compartment and WHEW, the stink was horrendous! I was supposed to pick up clients to go to dinner but there was no way I could with this car. I then had to drive one hour each way to switch cars! Can't believe this happened with Hertz!
18 Oct 2016
Good airport service
Pros: Rx pickup and transport to and from airport. EZ drop off procedure. Car was clean and overall no problems.
Cons: One small issue was that I prepaid the car online and thought it was paid in full. Discovered an additional $18 in taxes when I arrived. Would prefer to know all charges up front with no surprises later.
19 Oct 2016
Pros: Pickup and Drop-off very easy and efficient
Staff was friendly and helpful
Car was clean and worked fine with no issues
25 Oct 2016
Great service and overall quite happy
Pros: Staff was wonderful! Very courteous and helpful. The car drove nicely and was good on gas.
Cons: When reserving the car in the Kayak app, I chose an SUV. Upon pick up, I was told I'd reserved a Toyota RAV 4 which in my opinion is one of the smallest SUVs made - I actually thought it was a jeep.
Thankfully the Hertz staff helped me upgrade to a Pathfinder which was quite comfortable for my entire family.
25 Oct 2016
Pros: easy pick up and drop off. really great customer service.
Cons: Great car, but it was a gas guzzler. I expected to get a car that wasnt so fuel consumer.
It was also expensive when I take into consideration the fuel I had to pump in.
1 Nov 2016
Cons: Bright headlights only worked while you were holding it. Also it seems like the headlights needed to be adjusted. The beam did not go out very far. Driving at night was not comfortable.
Cons: Flew in to DWT and went to enterprise at the airport and they told me I was at the wring lication wouldn't rent me a car anyway. Wouldn't take me to the cirrect location. Asked to speak to tge manager and was told I'm out of luck. got o the shuttle back to the airport and had a car arranged thru priceline at payless right away. ended up paying $50 extra but I drove away with enough time to meet my very inportant client... smh your website screwed me over!!
14 Oct 2017
Kayak is Misleading...
Cons: I had to book a last minute flight/car rental for a funeral in Detroit. I know I was tired and distracted when I booked my car rental, but I indicated that I needed a vehicle at the Detroit Airport (DTW). When I arrived at the car rental at DTW, I was told my rental was in downtown Detroit - - 30 minutes away from the airport and then another hour from my destination. The car rental company told me that routinely happens when you go through a third-party vendor like Kayak. My mistake - it won't happen again because I will not be using Kayak again.
2 Mar 2017
Pros: I selected Detroit Metro Airport. The rental pickup was in downtown Detroit with no Airport pickup. I had to take a cab to my hotel!
Cons: You gave me the cheapest cost at a location I could not get to!!
16 Sep 2016
Great customer service
Pros: The people we dealt with could not have been better. Friendly, helpful, courteous.
Cons: Although the car was clean on he outside, the inside was dirty, mud on the floor mats and doorways. Smelled of former smokers.
26 Dec 2016
Pros: No one likes working on the holidays including myself. When I got off work and entered the detroit enterprise location the staff was excellent. I remember Heather was extremely nice and helpful and had a smile from ear to ear. She was exceptional and I value that service.
5 Jan 2017
Pros: Quick and easy getting my vehicle. The customer service at this location is SUPERB
16 Jan 2017
Pros: Quick easy service for location. Easy to get in and out.
Cons: Charged 46 dollars when we only drove 25 miles. We only used the car to travel to and from location. Very pricy for just a few miles of gas
19 Feb 2017
Pros: I arrived late at night; around midnight and the service was fast, efficient and they gave me a free upgrade.
Cons: It was all great!
5 Mar 2017
Always good with enterprise
Pros: They were even a few dollars more than the other rental companies this time around but I like enterprise so much that I used them
Cons: Look up the address of the drop off ahead of time - slightly confusing to find.
1 Apr 2016
Pros: Staff at Detroit airport was fantastic. The team went out of their way to get me the right vehicle with features I wanted.
Cons: Pickup was my best car pick up experience possibly ever. Great team.
28 Jun 2016
Cons: my biggest complaint is being totally ripped off for having gas put in. there were no gas stations locally and was pressed for time to make flight. I had to pay more than the cost of renting the car fro two days just to have gas put in it. my rental fees were $97.15 and i was charged an additional $127.42 because didn't fill it with gas. The car was a Chevy Impala.
8 May 2017
1st rental in Detroit
Pros: How easy and fast the drop off was, price remained accurate
Cons: The wait time was a little long but overall good service
12 May 2017
No option to pay cash or debit card
Pros: Fast and easy
Cons: I was told when I return the vehicle I would be charged for payment and that I could change the method of payment. I was lied to I could not pay cash or use my debit card. My credit card used to reserve it will be charged.
12 Aug 2017
Would not honor quote. Hidden fees double wuote
Cons: Quoted 222 then when we got there price was $375 because not unlimited mileage. Plus had to wait in line 45 minutes to get to counter. Staff were not helpful and had to book another online reservation (counter people unwilling / unable to help) to resolve issue. I even had a confirmation email saying total cost $222. Horrible
13 Aug 2017
Cons: wouldn't honor quoted price. hidden fees. terrible service to resolve issue.
23 Aug 2017
Pros: The size car was the car promised
Cons: from the time of check in to actually driving off the lot was over 3 hours. Customer service was very poor and very slow. Even after being assigned a car from the counter it took over 45 minutes of waiting until it was clean. The car was 1/8 low on gas, the car stunk (probably a smoker before us), and the car was dirty. Overall poor experience with DTW Avis. I never had a problem with Avis at other locations and have rented recently. I the future I will try and avoid Avis DTW.
Pros: The car was great and drop off was quick and easy.
Cons: The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.
17 Aug 2016
Cons: Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE
15 Oct 2016
Half the price of Hertz where I am a gold member.
Pros: Great car, great price and great service.
7 May 2017
No extra charge!
Pros: I overslept after international travel and returned the car late...it felt so good not to be dinged for that!