San Francisco Car Hire

Cons: The store closed when I was supposed to pick up and did not post or inform myself or you that in order to pick up on Saturday at 3 PM in actuality it was a 230 pick up not a 3 PM pick up. Hertz made another reservation in which I had to go all the way to the airport and was double the price I was originally anticipating. Other than making the arrangements to pick up a car at the airport they were unwilling to match the price I was quoted. Pick up the car and return it was a cumbersome process.

Cons: I booked a car through kayak and when we went to the counter, there was no car available, even though I made a reservation. They shouldn't allow you to book a reservation if a car is not available.

Cons: This Hertz location is in a hotel and is not clearly marked. Impossible to find. It's basically not a full Hertz location. Employees didn't cover a bunch of basics. Bag of trash left in the car . Got charged more than anticipated, which obviously the employees didn't cover.

Cons: At check in, I had to wait because that large of a van was not available at check in. Car was clean just smelled a little.

Cons: These jack holes jacked up the price almost $200 on pick up. And didn't include a jack (or a tire) in the boot to boot! Service was some jacked out green-screen operator on a creepy skype call thing at the airport, and then my clan and I had to walk. And walk. And walk. "Why are we walking, p'pa?" asked my young daughter. "Did we not make a success at the hiring of an automobile? America is very great, but why is there so much walking to come to an automobile you have just sold grand m'ma's jewels to hire? P'pa... p'pa, I'm getting hungry. Is it much further?" Our poor son Edmund died of typhoid, and we lost half our supplies trying to fjord the river. Nothin' but hate, you profiteering money gluttons. Toodles.

Cons: I hate how they try to nickel and dime you

Cons: I prepaid for my car on the website ($230). When I went to pick up the car, I went through the standard up-sells and declined them (~10 minutes of saying no). When it came time to give me a car, the up-sells became less obvious and the sales person led me to believe that the cost I was reviewing was the price I paid online. She showed me cars that were way above what I had paid ($500) for about 20 minutes as I continually kept our conversation focused on the price I had already paid. She then offered me a car "30 dollars cheaper than I had paid" ($200 total) and I took it. Turns out that $200 was in addition to the $230 I had already paid. Even though I asked for confirmation that I was not paying more than I had prepaid, it retrospect, she never actually answered that question outright - she never lied, just dodged. I feel played and Hertz now feels like a sleazy company. I'll go with any of the other multiple car rental companies next time.

Cons: There was a significant scrape on the car when we picked it up. They claimed it was our responsibility. We were in a rush to get to a flight but they made us fill out paperwork. I argued that if their records were correct to begin with, we wouldn't have to risk missing our flight.

Cons: dont use GPS, we got lost few time. Use Waze :)

Cons: Long waiting line. Operations can further improve.

Cons: Car was filthy inside

Cons: There was a huge line to the Fox counter and no to line to any other rental company.

Cons: Inside of car was dirty.

Cons: Finding the counter was difficult and then once we Received the car it needed an alignment and it had a foul smell in it when you hit the gas.

Cons: The whole set up at SFO is quite tedious. My salesman really pushed an upgrade when I didn't want one for the price. My "cheap" rental ended up being super expensive.

Cons: They kept trying to add all sorts of fee's and insisting on extra's and adding them without asking. The total came out to 4x what ways originally agreed to. Then when I complained and said I wasn't paying that price she couldn't figure out how to remove every thing she added. I spent over 2 hours trying to get it all sorted and another hour waiting for the car. It was 2am by the time I got out of there.

Cons: pick up was very slow. more than an hour in line

Cons: The staff in San Francisco added services that I declined and made me sign the document without being able to review the details of the contract.

Cons: Drop-off is 8-4 at the 687 Folsom location. On Saturday it's 8-1. Is there off-hours drop-off? No. when I was dropping off the keys, I was made to wait even longer outside just to hand keys to an email employee who was late opening up that morning.

Cons: Windshield washer fluid was getting frozen solid on transit from SFO to DEN. Granted it was cold, 8 degrees outside in the mountains, but still, isn't that what using quality fluid in the car is about. Somehow I felt that Ford should have this very basic safety feature of the car figured out by now. Scary on the drive since both front and rear wind shields were getting blocked from debris being kicked up by the trucks and other cars.

Cons: The 1/2 tank of gas that the car came with didn't get me as far as I thought it would! Refuel sooner rather than later, especially if you're gong down the coast or somewhere less populated or with few gas stations!

Cons: My only suggestion for this specific location, would be to have an overnight drop off. We only needed the car for the day to explore the bay area. Our hotel was in Union Square next to Enterprise and overnight parking is expensive. Our hotel charged $50/night. We didn't need the car the following day and would have prefer to return it back to Enterprise. This suggestion/concern only comes because in past trips we were able to do overnight drop off at other car rental businesses including Enterprise.

Cons: Half tank of gas only at pick up. Car was reasonably clean on outside. Spare tire was mudcrusted, some mud splatter in trunk and completely mud crusted engine (saw that when I had to fill window washer fluid and during ongoing oil level checks). "Oil service required" annunciator came on barely out of pick up location.

Cons: Pickup took an hour in the SF Union st location. They had the cars and were nice people, but seemed understaffed - way behind on turning them around. Even on a relatively calm Monday, the people in front of us stacked up 5 groups deep. We would have appreciated a more clean car, but we're so happy to finally be called up that we took it right away, sticky doors and dirty Windows and all!

Cons: At pick up, a car was not available so we were directed to try other agencies?! After trying around no other cars were available so we thought we were going to uber around. We went back to enterprise to see if they could get us a car at another location. Amazingly a car just arrived that we were able to take. A very nice agent helped us by the name Katie. She apologetically got us set up quickly and we had a brand new SUV which was an upgrade from our original rental. They also waived an after hours early return fee. What was going to be a bad situation turn red out to be agreat outcome. A big thank you to Katie!:)

Cons: I tried to call Kayak to complain the morning I picked up the car - I booked a convertible, went to pick it up and on arrival was told there had no cars at all left. They eventually found me a sedan and said I could t have a convertible. I was offered no refund and did not get a convertible. Enterprise rental told me I have to sort it out with Kayak, but their offices were closed on Sunday so I was forced to take the wrong car at risk of not getting a refund and having no car. Also the tank was completely empty as they said they didn't have time to prepare the car.

Cons: Nothing - all positive

Cons: Enterprise took no notice of the CDW insurance I had booked through Kayak, so wasted £9 - don't buy the insurance through Kayak and wait to buy it from Enterprise

Cons: Extremely long line at pick-up. Waiting over a half hour to even get to the counter. Only 2 people were working the desk at the time of pick-up in the morning.

Cons: We reserved a rental through Kayak and received a confirmation email and everything -- BUT when we arrived at the Dollar car rental they had no record of our reservation. To add insult to injury they had NO cars left. This was a very busy time in San Fransisco - none of the other rental places had any cars either. Very not cool.

Cons: During pickup, no one went to the car with me to identify any dents, scratches, etc., or to answer any questions I had about how to operate the car. I was only given the keys and told where the car was. Overall, this would not cause me not to rent from Dollar in the future, but it is an area that could use improvement on the company's part.

Cons: I was charged almost double what was quoted for the rental and the lines were very long at the airport. The location was not very clear either since there are other locations nearby

Cons: We booked online, minor issue with pick-up location. It took 3 staff to figure out how to find our booking. I got asked 5 times if my booking was with Dollar despite me showing the booking email on my ipad. I then got asked 3 times if my surname was dollar. When i explained I wanted to shift the pick-up or re-book to the airport, they said they couldn't do it and I had to go, sit down and book it online on my ipad and then come to the desk and they could give me the car...but could not do that for me?!?! Then there was the mysterious 30% tax that only dollar were charging, no other car company charged. We went to another company, were charged less and service was amazing. Will NOT be recommending this company to anyone!

Cons: I selected San Francisco, Non-airport, Full-Size or Standard only. Dollar displayed the lowest rate and I booked, thinking I would get something like a Toyota Corolla. When I arrived, they stuck me with the much smaller Nissan Sentra, and that was only because they didn't have something even smaller. Although I'm not sure whether the fault lies with Dollar or Kayak, I think it's your responsibility to make sure things like this don't happen to your repeat customers. One more unrelated item -- don't you think you should provide a better explanation of the bundled Allianz insurance coverage? Every car rental agency offers similar insurance at the counter, and undoubtedly, a lot of your customers are purchasing redundant coverage.

Cons: Took awhile to check out, and was initially charged higher than was quoted.

Cons: That a Toyota RAV4 is considered a premium car. Really??

Cons: We reservwd a car, but when we went to pick it up, they had no cars available.

Cons: I had to wait 1.5 hours for my car. There were about 20 people in line and 1 staff member. I would pay more to avoid this experience.

Cons: I was not able to get the car and still lost the insurance money on my account. When we arrived at the counter they would not let us take the car. I will never use this service again!!

Cons: Toll tag is $12/day to use not including the cost of the toll. Nice convenience feature but didn't use due to the excessive cost.

Cons: I was supposed to drop off my car at the downtown location after it closed, which I was told I could do an after hours drop off no problem. That wasn't true, so I had to drive down 20 minutes to the airport to drop it off and take a cab back downtown. The original drop off was 2 blocks from my hotel. Not the end of the world but added like 1-1.5 hours to an already long day.

Cons: Wait time. A classic case of a company with no reason or desire to innovate in order to be better for their customers. Car and price were fine.

Cons: I didn't like the car - a Nissan and it had the remains from sticky tape attached to it in various places

Cons: Promised Airline Mileage was not what was promised. Staff did not work in the best interest of customers who had reservations. Rather, they tried to keep the lot "fat" with cars for customers who were willing to pay a higher price.

Cons: Long wait period to pick up vehicle.

Cons: Waiting to make the drop off. Would've preferred the option to leave the keys through a self check out process.

Cons: The line to get a car at SFO was 20 minutes long. No other agencies had lines at all.

Cons: The person who received the car did not pay any attention to the comments and complaints I had about the car we were just returning. Customer service fail.

Cons: Only ONE agent at rhe desk when a number of flights arrived. She had issues with the one rental customer she was serving which led to an immediate backup from everyone arriving. Saw 4 other agents wandering around for at least 15 minutes before 2 finally bellied up to the desk to help the people in line. We were 3rd in line and it STILL took an hour after lining up before we finally got to the agent at the desk. For a LARGE International airport location that is just Not acceptable. After that it went fairly quick because we had reservations. The Nissan Juk is by far the most uncomfortable car we've ever rented. On a short haul with mountain roads it might be a fun car to drive but on freeway it's a hard ride.

Cons: the tire air pressure light came on saying my pressure was low. this got me a little flustered. I went to gas station and had someone put air in all tires for me. I did not want to get a flat on way to airport.

Cons: The long lines to pick up the truck and not many workers supporting it

Cons: "Optional costs" that seem mandatory because the person just tells you to agree otherwise you wouldn't get the rental. It cost me almost twice what Kayak quoted.

Cons: The clerk was a bit pushy to sell the insurance. I had a card with chip but only swiping was supported and maybe because of this my card didn't go through and I had to use a friend's card.

Cons: It's my own fault for not investigating closer, but I was under the impression that my San Francisco rental would be picked up at the airport. When I arrived at said airport with my husband, two kids, 4 suitcases, 4 backpacks, and 2 car seats, I was informed by a rude National employee that my rental was to be picked up at the train station, which was at least 30 minutes away, and she could do nothing to help me. I ended up renting a car from Alamo by calling and reserving a car on the spot. I am unlikely to use Kayak again.

Cons: We found a chocolate chip cookie on the floor in the front seat and a candy bar wrapper left in the console.

Cons: Car seats were really bad value for $13/day per piece (we needed 2). They were the cheapest possible seats, it would have been cheaper to just buy them. There was no good solution for a 42lb kid - too young for a booster seat, too big for the car seat. We had to shoehorn her into the available seat. Pickup of the car was good, but the person in charge of car seats was rude and seemed annoyed by my request to see available seats.

Cons: So absurd to have to give a printed voucher to national when they have the reservation in their it system And they don't want to print it for you Ladies at the pick up asked for it but the guy at the return was more flexible

Cons: Nothing

Cons: I bought the insurance through kayak when I requested the rental car and then at pick up the national person tried to get me to buy more insurance because the insurance I got wasn't valid. Everyone tries to rip you off.

Cons: Nothing

Cons: had to pay more than was quoted

Cons: Your email clearly states off airport shuttle, there isn't one.. I called the number provided in the email and it turns out this place is downtown San Francisco. So I had no car. I had to cancel it and because there was some type of computer convention most of other rental companies were out of cars. I waited 3 hours until I finally found one. I was with my young kids and over 70 year old parents. It was a nightmare.

Cons: you have to get bart fom SFO TO GET THERE, so better to book something from airport

Cons: The listing says off airport shuttle, there is no shuttle. Had to take a cab and then train to go all the way to downtown to pick up the car. Horrible!!!

Cons: KAYAK FALSELY ADVERTISES THIS RENTAL CAR PLACE AT SFO AIRPORT. THE COMPANY ECONOMY RENT A CAR STATED THEY HAVE TRIED TO GET THIS FIXED BUT SHOULD TRY HARDER. IT ENDED UP COSTING AN EXTRA 80.00 TO UBER TO RENTAL PLACE FROM AIRPORT THEN 40.00 TO DROP CAR OFF AT AIRPORT WHICH DIDN'T FACTOR IN THE ADDED TIME TO COMMUTE FROM AIRPORT TO GET CAR. BOTH COMPANIES ARE AT FAULT IF YOU AS ME.

Cons: No pick up at air port we were told to take a cab to Economy so we ended up renting from Hertz, which cost $346. Never will I book with Economy again.

Cons: The location was a congested and dangerous neighborhood. On a shuttle, it was well over an hour to get the few miles for the airport. When I returned the vehicle, it took about forty minutes to get in. The access was also sketchy.

Cons: They wouldn't let me use my debit card. Waste of time.