Car Rental San Francisco

11 locations in San Francisco

╳

Enterprise reviews

Car hire locations

Enterprise

Locations in San Francisco

1600 Mission St

+1 415 522 5900

2 Embarcadero Center

+1 415 362 2003

233 Ellis St

+1 415 837 1700

312 8th St

+1 415 703 9000

33 Cambon Dr

+1 415 337 9000

350 Beach St

+1 415 474 9600

4250 Geary Blvd

+1 415 750 2500

45 Charter Oak Ave

+1 415 330 0270

550 Turk St

+1 415 447 0520

727 Folsom St.

+1 415 546 6777

780 North Mcdonnell Rd

+1 833 635 0431

All Enterprise reviews

Enterprise reviews in San Francisco

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customer service

car was clean

pick up and drop

pick up the car

great customer

great service

friendly staff

car available

car was great

great car

great experience

airport location

great price

picked up the car

drop the car

10.0

Pros: Friendly staff

Reviewed Sep 2019

review from
3.6

Pros: They upgraded the car, although they did not have the purchased car available

Cons: Hidden fees. They told us we were good to go and then hit us with an outrageous $450 cleaning fee. I'm not sure how they can charge such a high fee that was not in the terms and conditions

Reviewed Sep 2019

review from
10.0

Cons: Nothing. Great service

Reviewed Aug 2019

review from
10.0

Pros: Always enterprise treat me well

Cons: Nothing bad, all good!!

Reviewed Aug 2019

review from
7.6

Pros: Friendly and fast service

Cons: Detail info like toll fee

Reviewed Aug 2019

review from
9.2

Pros: Car pick up experience was one of the best I ever had - the attendant was quick and sweet, no pressure to buy insurance (of course, it was offered) and explain us what we needed.

Reviewed Aug 2019

review from
8.0

Pros: Staff were helpful in the parking lot.

Cons: Cars are only rinsed with water and windows/mirrors filthy. Website said Chrysler 200 or similar for standard size & office person said we could only get a Kia Soul which is NOT like those cars. They are small SUVs & very uncomfortable for adults and don’t have a trunk to keep items safe!

Reviewed Aug 2019

review from
6.8

Pros: The staff were friendly, they had a car for me when I got there

Cons: The cleanliness of the inside of the car was a bit rough - it was pretty stained

Reviewed Aug 2019

review from
2.0

Pros: I won’t use that rent a company anymore,, I booked my car but they don’t even prepare,, Had a terrible experience.

Cons: That’s not even question, sad

Reviewed Aug 2019

review from
10.0

Pros: Very helpful staff great car easy dropoff

Cons: nothing

Reviewed Aug 2019

review from
10.0

Pros: Staff was helpful, drop off was easy

Reviewed Aug 2019

review from
8.8

Pros: The pick-up took about 5 minutes, and the staff was helpful. The drop-off also only took 5 minutes and the staff was easy going and clear about any charges.

Cons: Hard to fault this rental. Car was clean, new and it was clear what was considered a scratch and what was not based on the small hand gauge the staff had. That was the best part; clarity on what was considered damage.

Reviewed Aug 2019

review from

10.0

Pros: Friendly staff

Reviewed Sep 2019

review from
10.0

Cons: Nothing. Great service

Reviewed Aug 2019

review from
10.0

Pros: Always enterprise treat me well

Cons: Nothing bad, all good!!

Reviewed Aug 2019

review from
9.2

Pros: Car pick up experience was one of the best I ever had - the attendant was quick and sweet, no pressure to buy insurance (of course, it was offered) and explain us what we needed.

Reviewed Aug 2019

review from
10.0

Pros: Very helpful staff great car easy dropoff

Cons: nothing

Reviewed Aug 2019

review from
10.0

Pros: Staff was helpful, drop off was easy

Reviewed Aug 2019

review from
8.8

Pros: The pick-up took about 5 minutes, and the staff was helpful. The drop-off also only took 5 minutes and the staff was easy going and clear about any charges.

Cons: Hard to fault this rental. Car was clean, new and it was clear what was considered a scratch and what was not based on the small hand gauge the staff had. That was the best part; clarity on what was considered damage.

Reviewed Aug 2019

review from

7.6

Pros: Friendly and fast service

Cons: Detail info like toll fee

Reviewed Aug 2019

review from
8.0

Pros: Staff were helpful in the parking lot.

Cons: Cars are only rinsed with water and windows/mirrors filthy. Website said Chrysler 200 or similar for standard size & office person said we could only get a Kia Soul which is NOT like those cars. They are small SUVs & very uncomfortable for adults and don’t have a trunk to keep items safe!

Reviewed Aug 2019

review from
6.8

Pros: The staff were friendly, they had a car for me when I got there

Cons: The cleanliness of the inside of the car was a bit rough - it was pretty stained

Reviewed Aug 2019

review from

3.6

Pros: They upgraded the car, although they did not have the purchased car available

Cons: Hidden fees. They told us we were good to go and then hit us with an outrageous $450 cleaning fee. I'm not sure how they can charge such a high fee that was not in the terms and conditions

Reviewed Sep 2019

review from
2.0

Pros: I won’t use that rent a company anymore,, I booked my car but they don’t even prepare,, Had a terrible experience.

Cons: That’s not even question, sad

Reviewed Aug 2019

review from

Rated no. 3

Avis

7.6 Good (2,360 reviews)

6 locations in San Francisco

╳

Avis reviews

Car hire locations

Avis

Locations in San Francisco

333 OFarrell Street

+1 415 292 4045

5 Embarcadero Center

+1 415 395 4758

500 Beach Street, Ste 120

+1 415 441 4141

675 Post Street

+1 415 929 2555

780 McDonnell Road

+1 650 877 6780

821 Howard Street

+1 415 227 4227

All Avis reviews

Avis reviews in San Francisco

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customer service

pick up the car

credit card

car was clean

great car

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great service

easy drop

car was great

drop off the car

returned the car

friendly staff

great experience

airport location

car smelled

2.0

Cons: The car was old, the cost was high, and the check-in was the WORST!! They had five people standing around and it took me an hour to get a car!

Reviewed Aug 2019

review from
5.2

Cons: The two hour wait at pick up was RIDICULOUS. Avis has TERRIBLE customer service.

Reviewed Jul 2019

review from
6.0

Pros: Poorly trained staff, tried to upsell insurance even though I’d already purchased some insurance on kayak site (agent told me that was worthless). At checkout they tried to charge me $660 for $330 quoted charge. Took a half hour to get “preferred customer” counter to reinstate quoted price.

Cons: CHECK YOUR FINAL RECEIPT BEFORE LEAVING LOT. Poorly trained staff on front and back end (at SFO and PDX), rude manager, and worst of all they double-charged me when I brought the car back. Took half hour at “preferred customer” counter to get them to take double charge off and charge quoted price

Reviewed Jul 2019

review from
7.2

Cons: SFO is an expensive airport to rent a one way vehicle

Reviewed Jul 2019

review from
9.6

Cons: Clarity around terms “preferred”

Reviewed Jun 2019

review from
10.0

Good car to value ratio

Pros: Car was a good brand and good quality.

Cons: nothing.

Reviewed Dec 2018

review from
4.4

Cons: Upon arrival to SFO, we waited over an hour in line to check out. There were only 2 people available to assist customers and only 6 people ahead of us. For each party, it took between 10-15 minutes to finalize the reservation. The only questions I was asked were about insurance and gas. Otherwise, the person checking us out just typed on the computer for 10+ minutes. I will not use Avis again nor will I recommend it. I will use a company that just has a kiosk.

Reviewed Nov 2018

review from
6.4

More expensive than anticipated

Pros: Convenient pickup / dropoff, good vehicle

Cons: Far more expensive than I anticipated, with many fees and extra charges

Reviewed Sep 2018

review from
6.8

Slow tellers and fast salesmen

Pros: The cars were clean and new

Cons: The line was so slow because the tellers at the airport for pick up or chitchatting with customers and taking up too much time. When I did find a tell her to help me he did do everything really fast but then upsell me on a fancier model car and didn’t explain the total cost at the end which caught me by surprise so I eventually the next day return the car that I didn’t need

Reviewed Aug 2018

review from
9.2

Avis had the best car rental deal in town

Pros: We got ourselves a full-size sedan to travel up and down the Pacific coast, and the car handled great. The car, a Toyota Camry, also was able to accommodate all of our hefty luggage with no problem. The Camry was stingy on gas, which saved us a lot of money when we had to fill it up upon its return to the Oakland airport. The young lady there was very helpful in getting us on our way to the shuttle, too.

Cons: Avis needs to let people know that it's located inside the Hilton. The mailing address is completely misleading, and there is absolutely no signage to help you find the place or to distinguish it from all the other car rental places on O'Farrell Street. Also, the woman behind the pickup counter kept trying to upsell us to an SUV after the sedan was already paid for and reserved. Don't do that, especially when the SUVs are gas hogs and gas is over four bucks a gallon!

Reviewed Aug 2018

review from
10.0

Awesome

Pros: The easy pick up and drop off. The car itself was fantastic. Great on gas and comfortable to drive. The price was also awesome.

Cons: N/a

Reviewed Aug 2018

review from
3.6

Cons: Kayak doesn’t offer an option to skip the line so we had to wait an hour just to show our drivers license. Additionally I had called customer service in advance to change my reservation to pick up the car at 11 instead of noon and was told no problem but the agent wanted to charge me an additional day even tho I was only going to have the car 8 hours total

Reviewed Aug 2018

review from

9.6

Cons: Clarity around terms “preferred”

Reviewed Jun 2019

review from
10.0

Good car to value ratio

Pros: Car was a good brand and good quality.

Cons: nothing.

Reviewed Dec 2018

review from
9.2

Avis had the best car rental deal in town

Pros: We got ourselves a full-size sedan to travel up and down the Pacific coast, and the car handled great. The car, a Toyota Camry, also was able to accommodate all of our hefty luggage with no problem. The Camry was stingy on gas, which saved us a lot of money when we had to fill it up upon its return to the Oakland airport. The young lady there was very helpful in getting us on our way to the shuttle, too.

Cons: Avis needs to let people know that it's located inside the Hilton. The mailing address is completely misleading, and there is absolutely no signage to help you find the place or to distinguish it from all the other car rental places on O'Farrell Street. Also, the woman behind the pickup counter kept trying to upsell us to an SUV after the sedan was already paid for and reserved. Don't do that, especially when the SUVs are gas hogs and gas is over four bucks a gallon!

Reviewed Aug 2018

review from
10.0

Awesome

Pros: The easy pick up and drop off. The car itself was fantastic. Great on gas and comfortable to drive. The price was also awesome.

Cons: N/a

Reviewed Aug 2018

review from

7.2

Cons: SFO is an expensive airport to rent a one way vehicle

Reviewed Jul 2019

review from
6.8

Slow tellers and fast salesmen

Pros: The cars were clean and new

Cons: The line was so slow because the tellers at the airport for pick up or chitchatting with customers and taking up too much time. When I did find a tell her to help me he did do everything really fast but then upsell me on a fancier model car and didn’t explain the total cost at the end which caught me by surprise so I eventually the next day return the car that I didn’t need

Reviewed Aug 2018

review from

2.0

Cons: The car was old, the cost was high, and the check-in was the WORST!! They had five people standing around and it took me an hour to get a car!

Reviewed Aug 2019

review from
5.2

Cons: The two hour wait at pick up was RIDICULOUS. Avis has TERRIBLE customer service.

Reviewed Jul 2019

review from
6.0

Pros: Poorly trained staff, tried to upsell insurance even though I’d already purchased some insurance on kayak site (agent told me that was worthless). At checkout they tried to charge me $660 for $330 quoted charge. Took a half hour to get “preferred customer” counter to reinstate quoted price.

Cons: CHECK YOUR FINAL RECEIPT BEFORE LEAVING LOT. Poorly trained staff on front and back end (at SFO and PDX), rude manager, and worst of all they double-charged me when I brought the car back. Took half hour at “preferred customer” counter to get them to take double charge off and charge quoted price

Reviewed Jul 2019

review from
4.4

Cons: Upon arrival to SFO, we waited over an hour in line to check out. There were only 2 people available to assist customers and only 6 people ahead of us. For each party, it took between 10-15 minutes to finalize the reservation. The only questions I was asked were about insurance and gas. Otherwise, the person checking us out just typed on the computer for 10+ minutes. I will not use Avis again nor will I recommend it. I will use a company that just has a kiosk.

Reviewed Nov 2018

review from
6.4

More expensive than anticipated

Pros: Convenient pickup / dropoff, good vehicle

Cons: Far more expensive than I anticipated, with many fees and extra charges

Reviewed Sep 2018

review from
3.6

Cons: Kayak doesn’t offer an option to skip the line so we had to wait an hour just to show our drivers license. Additionally I had called customer service in advance to change my reservation to pick up the car at 11 instead of noon and was told no problem but the agent wanted to charge me an additional day even tho I was only going to have the car 8 hours total

Reviewed Aug 2018

review from

From S$ 52/day

Rated no. 4

Budget

7.4 Good (4,488 reviews)

6 locations in San Francisco

╳

Budget reviews

Car hire locations

Budget

Locations in San Francisco

333 O Farrell Street

+1 628 895 0436

5 Embarcadero Center

+1 415 433 3717

500 Beach Street, Suite 120

+1 415 292 3683

675 Post Street

+1 415 674 1917

780 Mcdonnell Road

+1 650 877 0998

821 Howard Street

+1 415 957 9998

All Budget reviews

Budget reviews in San Francisco

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customer service

pick up the car

credit card

car was clean

great car

car available

car was great

drop off the car

easy drop

picked up the car

long line

took a few minutes

great service

car smelled

friendly staff

great experience

10.0

Pros: Excellent reps from start tofinish

Cons: No complaints.....car was a champ

Reviewed Jul 2019

review from
9.6

Pros: Staff when we picked up was efficient and offered travel advice in San Francisco that came in very handy.

Reviewed Jul 2019

review from
7.6

Pros: Staff was helpful, and service was quick.

Cons: Another customer was given the same car as me, leaving us to standing confusedly next to each other. Eventually, I flagged down an attendant, who implied it was a fairly common mistake. The window washing fluid was empty, and the cap was off. As a result, the car chimed constantly until I fixed it.

Reviewed Jul 2019

review from
3.6

Pros: Rented a focus, 4 door or similar. Was told all they had in that class at the moment was a 2dr beetle. Was told I had to upgrade for 4drs.

Reviewed Jul 2019

review from
4.4

Pros: The San Francisco location did a great job of getting us the car on time and helping us add insurance and drivers.

Cons: Drop-off at the Las Vegas airport was horrible. We returned the car with a full tank of gas, and I noticed that we were charged an additional $50 for gas. The workers were extremely rude and unprofessional about it, and moved slowly on the resolution on purpose when they knew we were in a hurry.

Reviewed May 2019

review from
5.2

Cons: Absence of luggage carts at Houston airport drop-off

Reviewed May 2019

review from
2.8

Pros: Waited 45 minutes to get to counter. Then told rate changed because we didn't make it in said pick up time. Then told vehicle wasn't there. Then told there wasn't an additional vehicle to seat 6 to even rent. We ended up getting a cheaper vehicle in 5 minutes at National.

Cons: Efficiency, flight of cars and willingness to accommodate.

Reviewed Apr 2019

review from
10.0

Pros: Yes andncar was clean

Reviewed Mar 2019

review from
9.2

Pros: very easy to pick up and driop off

Cons: I don't think I'd get a chevy again--in spite of the cheeriness of their commercials, I'm not that impressed with the cars themselves

Reviewed Feb 2019

review from
2.0

Cons: I had a pick up time 12pm landed 10am so get some rest and coffee, came 12pm to pick up the car no buddy in office. I make phone call and lady check my booking number and told me sorry you have to hire from other company because no buddy is available in office. Very disappointing rented from Hertz

Reviewed Jan 2019

review from
2.0

Cons: They didn't check the car for damage with me. When I got to modesto they tried to pin a scratch in the bumper on me.

Reviewed Jan 2019

review from
10.0

Pros: Everything was fine except I took the option for them to refill the gas tank and I paid for a full tank when I only used about 1/4 of a tank. Not a good option for me in this situation but I didn't know where a gas station was that would be close to the dropoff.

Reviewed Dec 2018

review from

10.0

Pros: Excellent reps from start tofinish

Cons: No complaints.....car was a champ

Reviewed Jul 2019

review from
9.6

Pros: Staff when we picked up was efficient and offered travel advice in San Francisco that came in very handy.

Reviewed Jul 2019

review from
10.0

Pros: Yes andncar was clean

Reviewed Mar 2019

review from
9.2

Pros: very easy to pick up and driop off

Cons: I don't think I'd get a chevy again--in spite of the cheeriness of their commercials, I'm not that impressed with the cars themselves

Reviewed Feb 2019

review from
10.0

Pros: Everything was fine except I took the option for them to refill the gas tank and I paid for a full tank when I only used about 1/4 of a tank. Not a good option for me in this situation but I didn't know where a gas station was that would be close to the dropoff.

Reviewed Dec 2018

review from

7.6

Pros: Staff was helpful, and service was quick.

Cons: Another customer was given the same car as me, leaving us to standing confusedly next to each other. Eventually, I flagged down an attendant, who implied it was a fairly common mistake. The window washing fluid was empty, and the cap was off. As a result, the car chimed constantly until I fixed it.

Reviewed Jul 2019

review from

3.6

Pros: Rented a focus, 4 door or similar. Was told all they had in that class at the moment was a 2dr beetle. Was told I had to upgrade for 4drs.

Reviewed Jul 2019

review from
4.4

Pros: The San Francisco location did a great job of getting us the car on time and helping us add insurance and drivers.

Cons: Drop-off at the Las Vegas airport was horrible. We returned the car with a full tank of gas, and I noticed that we were charged an additional $50 for gas. The workers were extremely rude and unprofessional about it, and moved slowly on the resolution on purpose when they knew we were in a hurry.

Reviewed May 2019

review from
5.2

Cons: Absence of luggage carts at Houston airport drop-off

Reviewed May 2019

review from
2.8

Pros: Waited 45 minutes to get to counter. Then told rate changed because we didn't make it in said pick up time. Then told vehicle wasn't there. Then told there wasn't an additional vehicle to seat 6 to even rent. We ended up getting a cheaper vehicle in 5 minutes at National.

Cons: Efficiency, flight of cars and willingness to accommodate.

Reviewed Apr 2019

review from
2.0

Cons: I had a pick up time 12pm landed 10am so get some rest and coffee, came 12pm to pick up the car no buddy in office. I make phone call and lady check my booking number and told me sorry you have to hire from other company because no buddy is available in office. Very disappointing rented from Hertz

Reviewed Jan 2019

review from
2.0

Cons: They didn't check the car for damage with me. When I got to modesto they tried to pin a scratch in the bumper on me.

Reviewed Jan 2019

review from

From S$ 56/day

Rated no. 5

Dollar

7.3 Good (6,951 reviews)

3 locations in San Francisco

╳

Dollar reviews

Car hire locations

Dollar

Locations in San Francisco

2500 Mason Street

+1 866 434 2226

364 O Farrell St

+1 415 771 5302

780 Mcdonnell Rd

+1 866 434 2226

All Dollar reviews

Dollar reviews in San Francisco

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customer service

pick up the car

car was clean

credit card

pick up and drop

great car

car i reserved

car was great

car available

picked up the car

great value

drop the car

great price

great experience

friendly staff

9.6

Cons: Long wait at the pick up counter, drop off was fast & easy

Reviewed Jul 2019

review from
4.8

Pros: Pick up and drop off were quick and easy.

Cons: Car was dirty! Dried sauce (ketchup?) on the steering wheel.

Reviewed Jun 2019

review from
5.2

Pros: Easy drop off

Cons: My window got broke when parked. When I went to exchange the car a pay for the window, the guy complained that he had to work overtime because of it. Sorry mutha fucka Someone broke into my car. Like I wanted my car broken into while on vacation and pay an extra $186 for a window. .

Reviewed Jun 2019

review from
8.4

Pros: Drop-off was very easy!

Cons: For pick-up: The line at the Dollar counter at SFO was extremely slow, along with very slow computer operations. Going from the counter to the getting the car on another floor was very confusing. The staff didn't do a very good job of providing directions.

Reviewed Apr 2019

review from
10.0

Pros: The whole process could not have been smoother. Great experience.

Cons: Nothing

Reviewed Mar 2019

review from
8.0

Cons: The 3rd party insurance we bought wasn’t accepted by Dollar. I will not buy 3rd party insurance again.

Reviewed Dec 2018

review from
10.0

Pros: dollar express

Cons: wait time on their toll free help line to change return location

Reviewed Nov 2018

review from
6.4

Dollar illegally charge $18 AirTrain Fee when customers don’t ride it

Cons: Dollar charged me for AirTrain $18 but I didn’t use AirTrain. When I asked the Dollar Representative to remove it he refused. This is not legal/ethical.

Reviewed Nov 2018

review from
10.0

Fabulous service

Pros: Used their “live” kiosk . It went smoothly & quickly. I honestly don’t think I’ve ever experienced better service from a car rental place before this!

Cons: Nothing, even the return was quick, easy & painless!!

Reviewed Nov 2018

review from
7.6

Gasoline charge and general information

Pros: We git the Camaro which turned out to be fine car

Cons: The gasoline charge of 9 USD per gallon upon car return is crazy. Upon hiring we were advised to take a waiver for all bridges in San Francisco as the golden gate bridge could only be crossed on pre registration thru internet. This turned out to be nonsense. As a result we paid too much for the tol bridges which we only crossed a few times. The link for the lower insurance rate offered thru email did not work. As a result we paid 21 USD per day for a basic package which is a rip off

Reviewed Oct 2018

review from
10.0

Great price and car!

Pros: Loved the great price for our 2 day rental - Got a Toyota Corolla at the San Francisco Airport- comfortable and easy to drive. Smooth pick up and drop off at the rental car center.

Reviewed Oct 2018

review from
3.6

Pros: 1. car was there 2. return was fast and courteous

Cons: 1. Car was smaller than stated in initial reservation 2. Dollar appears to double charge airport concession fee and transport (airtrain/building) "transaction" fee even for customers who don't use the airtrain and even though the building is part of the concession. 3. Car was not thoroughly serviced: tire pressure was uneven.

Reviewed Sep 2018

review from

9.6

Cons: Long wait at the pick up counter, drop off was fast & easy

Reviewed Jul 2019

review from
10.0

Pros: The whole process could not have been smoother. Great experience.

Cons: Nothing

Reviewed Mar 2019

review from
10.0

Pros: dollar express

Cons: wait time on their toll free help line to change return location

Reviewed Nov 2018

review from
10.0

Fabulous service

Pros: Used their “live” kiosk . It went smoothly & quickly. I honestly don’t think I’ve ever experienced better service from a car rental place before this!

Cons: Nothing, even the return was quick, easy & painless!!

Reviewed Nov 2018

review from
10.0

Great price and car!

Pros: Loved the great price for our 2 day rental - Got a Toyota Corolla at the San Francisco Airport- comfortable and easy to drive. Smooth pick up and drop off at the rental car center.

Reviewed Oct 2018

review from

8.4

Pros: Drop-off was very easy!

Cons: For pick-up: The line at the Dollar counter at SFO was extremely slow, along with very slow computer operations. Going from the counter to the getting the car on another floor was very confusing. The staff didn't do a very good job of providing directions.

Reviewed Apr 2019

review from
8.0

Cons: The 3rd party insurance we bought wasn’t accepted by Dollar. I will not buy 3rd party insurance again.

Reviewed Dec 2018

review from
7.6

Gasoline charge and general information

Pros: We git the Camaro which turned out to be fine car

Cons: The gasoline charge of 9 USD per gallon upon car return is crazy. Upon hiring we were advised to take a waiver for all bridges in San Francisco as the golden gate bridge could only be crossed on pre registration thru internet. This turned out to be nonsense. As a result we paid too much for the tol bridges which we only crossed a few times. The link for the lower insurance rate offered thru email did not work. As a result we paid 21 USD per day for a basic package which is a rip off

Reviewed Oct 2018

review from

4.8

Pros: Pick up and drop off were quick and easy.

Cons: Car was dirty! Dried sauce (ketchup?) on the steering wheel.

Reviewed Jun 2019

review from
5.2

Pros: Easy drop off

Cons: My window got broke when parked. When I went to exchange the car a pay for the window, the guy complained that he had to work overtime because of it. Sorry mutha fucka Someone broke into my car. Like I wanted my car broken into while on vacation and pay an extra $186 for a window. .

Reviewed Jun 2019

review from
6.4

Dollar illegally charge $18 AirTrain Fee when customers don’t ride it

Cons: Dollar charged me for AirTrain $18 but I didn’t use AirTrain. When I asked the Dollar Representative to remove it he refused. This is not legal/ethical.

Reviewed Nov 2018

review from
3.6

Pros: 1. car was there 2. return was fast and courteous

Cons: 1. Car was smaller than stated in initial reservation 2. Dollar appears to double charge airport concession fee and transport (airtrain/building) "transaction" fee even for customers who don't use the airtrain and even though the building is part of the concession. 3. Car was not thoroughly serviced: tire pressure was uneven.

Reviewed Sep 2018

review from

From S$ 46/day

Rated no. 6

Hertz

7.3 Good (4,953 reviews)

11 locations in San Francisco

╳

Hertz reviews

Car hire locations

Hertz

Locations in San Francisco

1398 Bryant St

+1 415 934 0529

177 S. Airport Blvd.

+1 650 624 6391

325 Mason Street

+1 415 771 2200

335 Powell St

+1 415 362 2780

3911 Alemany Blvd Suite 1003

+1 650 994 1192

3928 Geary Blvd.

+1 415 387 0136

500 Beach St #121

+1 415 674 8330

780 Mcdonnell Road

+1 650 624 6600

780 Mission Street

+1 415 957 9425

840 Ellis Street

+1 415 923 1119

950 Mason St

+1 415 398 3944

All Hertz reviews

Hertz reviews in San Francisco

Recent reviews

All reviews
Positive
Neutral
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Find reviews that mention:

customer service

pick up the car

credit card

car was clean

pick up and drop

car available

drop the car

airport location

great car

picked up the car

car was great

great service

location was closed

rented a car

friendly staff

great experience

2.8

Cons: The staff was incredibly unfriendly, unhelpful, and most of all, unprepared. I booked a car with this Hertz location and when I showed up, was told there were no cars. It took well over an hour for one to be brought over for me from the airport. Zero communication or help from anyone "working" there

Reviewed Aug 2019

review from
7.6

Pros: Got a VW Tiguan for a small SUV rental. Nice car. Would rent this vehicle again.

Cons: Hertz was understaffed for the amount of traffic they were getting on a Friday evening and it took a long time to get our car. Prepaid for everything and got an invoice about a airport toll 9 days after rental return. Not sure if it's legit. I didn't pass through any toll booths entering the airport

Reviewed Aug 2019

review from
2.0

Cons: They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.

Reviewed Jul 2019

review from
4.8

Cons: Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.

Reviewed Jul 2019

review from
4.0

Cons: The pick up process at the Geary Blvd location was tortuously slow. I waited in a short line for almost an hour for a car. Then they took a woman ahead of me who had called that morning for an insurance car rather than making her wait her turn. They appeared to be seriously short staffed and unpre

Reviewed Jul 2019

review from
4.8

Pros: The staff tried to book me additional under age costs even after seeing my ID. When questioned about the error, got mad with me for questioning... Horrible service

Cons: A lot of dif. cars but service has a lot to improve. Review with the client all payments first....

Reviewed Jul 2019

review from
7.6

Pros: Staff was great.

Cons: Did not have the car I thought I was getting. Ended up with a smaller vehicle than anticipated.

Reviewed Jun 2019

review from
2.8

Pros: Staff was not friendly.. or even on site when I arrived. The check-in took more than an hour, primarily because no one was on site... at 2 pm in the afternoon, and then they had to go find a car. The first rep was surly; the young woman who took over (after returning from lunch) was OK.

Cons: Having staff available during business hours. Customer service skill training. Car was fine.

Reviewed Jun 2019

review from
8.0

Pros: Drop off was fast

Cons: Waiting time, but i guess today was a bit busier than usual

Reviewed Jun 2019

review from
4.4

Cons: pickup was at a hotel, there were no signs. additional hidden charge for valet. attendant was not helpful or friendly. told me i could return to a different location, but didn’t tell me they would tack on an additional charge for that too. the attendant at the last location did rectify it.

Reviewed Jun 2019

review from
10.0

Pros: I didn't have a pen to fill out the mileage on the return form. A nice man with Hertz at the car drop off had one I borrowed.

Cons: The car return was difficult to find. Only 1 sign on Rt 101 to indicate car return exit. It sort of blended in with other signs. More signs prior to exit would have been helpful.

Reviewed Jun 2019

review from
7.6

Pros: Excellent pick up and drop off location and service. Connectivity from SFO to car rental location via Air Train was great!

Cons: Nissan Sentra not the best choice of cars.

Reviewed Jun 2019

review from

10.0

Pros: I didn't have a pen to fill out the mileage on the return form. A nice man with Hertz at the car drop off had one I borrowed.

Cons: The car return was difficult to find. Only 1 sign on Rt 101 to indicate car return exit. It sort of blended in with other signs. More signs prior to exit would have been helpful.

Reviewed Jun 2019

review from

7.6

Pros: Got a VW Tiguan for a small SUV rental. Nice car. Would rent this vehicle again.

Cons: Hertz was understaffed for the amount of traffic they were getting on a Friday evening and it took a long time to get our car. Prepaid for everything and got an invoice about a airport toll 9 days after rental return. Not sure if it's legit. I didn't pass through any toll booths entering the airport

Reviewed Aug 2019

review from
7.6

Pros: Staff was great.

Cons: Did not have the car I thought I was getting. Ended up with a smaller vehicle than anticipated.

Reviewed Jun 2019

review from
8.0

Pros: Drop off was fast

Cons: Waiting time, but i guess today was a bit busier than usual

Reviewed Jun 2019

review from
7.6

Pros: Excellent pick up and drop off location and service. Connectivity from SFO to car rental location via Air Train was great!

Cons: Nissan Sentra not the best choice of cars.

Reviewed Jun 2019

review from

2.8

Cons: The staff was incredibly unfriendly, unhelpful, and most of all, unprepared. I booked a car with this Hertz location and when I showed up, was told there were no cars. It took well over an hour for one to be brought over for me from the airport. Zero communication or help from anyone "working" there

Reviewed Aug 2019

review from
2.0

Cons: They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.

Reviewed Jul 2019

review from
4.8

Cons: Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.

Reviewed Jul 2019

review from
4.0

Cons: The pick up process at the Geary Blvd location was tortuously slow. I waited in a short line for almost an hour for a car. Then they took a woman ahead of me who had called that morning for an insurance car rather than making her wait her turn. They appeared to be seriously short staffed and unpre

Reviewed Jul 2019

review from
4.8

Pros: The staff tried to book me additional under age costs even after seeing my ID. When questioned about the error, got mad with me for questioning... Horrible service

Cons: A lot of dif. cars but service has a lot to improve. Review with the client all payments first....

Reviewed Jul 2019

review from
2.8

Pros: Staff was not friendly.. or even on site when I arrived. The check-in took more than an hour, primarily because no one was on site... at 2 pm in the afternoon, and then they had to go find a car. The first rep was surly; the young woman who took over (after returning from lunch) was OK.

Cons: Having staff available during business hours. Customer service skill training. Car was fine.

Reviewed Jun 2019

review from
4.4

Cons: pickup was at a hotel, there were no signs. additional hidden charge for valet. attendant was not helpful or friendly. told me i could return to a different location, but didn’t tell me they would tack on an additional charge for that too. the attendant at the last location did rectify it.

Reviewed Jun 2019

review from

From S$ 45/day

Rated no. 7

Thrifty

7.2 Good (3,348 reviews)

2 locations in San Francisco

╳

Thrifty reviews

Car hire locations

Thrifty

Locations in San Francisco

350 O'farrell St

+1 415 788 8111

780 Mcdonnell Rd

+1 877 283 0898

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Thrifty reviews in San Francisco

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great experience

9.6

Cons: The lady at pickup counter was pressuring to buy insurance.

Reviewed Aug 2019

review from
9.2

Pros: Great value plus easy pick-up and return.

Reviewed Jul 2019

review from
8.4

Pros: Friendly and affordable rental

Cons: More staff at the counter for faster customer service

Reviewed Jul 2019

review from
2.4

Pros: Nothing

Cons: Improve customer relationship. The car is old and terribly dirty

Reviewed Jul 2019

review from
10.0

Pros: Friendly staff, excellent car all expectations met.

Reviewed Jul 2019

review from
10.0

Pros: The rental agent was excellent and friendly. The car was perfect, no problems at all. We had a ride from the drop off agent in the car we rented so we didn't have to wait for the shuttle.

Cons: The pick-up took a little longer than I expected, we had to wait in the lobby while they got the car ready. I would have thought they would have had the car ready since they knew we were coming.

Reviewed Jul 2019

review from
10.0

Pros: It was smooth all the way. Pick up and drop off was super easy. It was cheap.

Cons: Nothing, everything was perfect.

Reviewed Jun 2019

review from
4.8

Cons: No cars were available at time of reservation. We waited an hour and then had to downgrade to a shitty Hyundai in order not to have to wait another hour or more for the car we reserved

Reviewed Jun 2019

review from
9.6

Pros: The drop off probably could’ve gone a little more smoothly, but overall the experience was good

Cons: Nice car to drive

Reviewed Jun 2019

review from
5.2

Cons: Two issues they need to fix 1: my wife of 20 years never changed her last name. Apparently thrifty uses this as a basis to deny her as an automatic covered driver in a car I rent. Welcome back to the 1850’s The desk agent also told me I’d be required to provide a gas receipt from a station witi

Reviewed Jun 2019

review from
2.0

Cons: Notifying me that the office closes at 6pm if you offer a 6pm pickup time. I didn’t know the office closed at 6pm so I showed up a little after 6pm and couldn’t access my car. Rental never happened so this review is for the booking process.

Reviewed Jun 2019

review from
5.6

Pros: The staff,

Cons: 1.The self service kiosk wasn’t working . Standing in line was a very long process 2.the price for the size of vehicle was too small,for too much money

Reviewed Jun 2019

review from

9.6

Cons: The lady at pickup counter was pressuring to buy insurance.

Reviewed Aug 2019

review from
9.2

Pros: Great value plus easy pick-up and return.

Reviewed Jul 2019

review from
10.0

Pros: Friendly staff, excellent car all expectations met.

Reviewed Jul 2019

review from
10.0

Pros: The rental agent was excellent and friendly. The car was perfect, no problems at all. We had a ride from the drop off agent in the car we rented so we didn't have to wait for the shuttle.

Cons: The pick-up took a little longer than I expected, we had to wait in the lobby while they got the car ready. I would have thought they would have had the car ready since they knew we were coming.

Reviewed Jul 2019

review from
10.0

Pros: It was smooth all the way. Pick up and drop off was super easy. It was cheap.

Cons: Nothing, everything was perfect.

Reviewed Jun 2019

review from
9.6

Pros: The drop off probably could’ve gone a little more smoothly, but overall the experience was good

Cons: Nice car to drive

Reviewed Jun 2019

review from

8.4

Pros: Friendly and affordable rental

Cons: More staff at the counter for faster customer service

Reviewed Jul 2019

review from

2.4

Pros: Nothing

Cons: Improve customer relationship. The car is old and terribly dirty

Reviewed Jul 2019

review from
4.8

Cons: No cars were available at time of reservation. We waited an hour and then had to downgrade to a shitty Hyundai in order not to have to wait another hour or more for the car we reserved

Reviewed Jun 2019

review from
5.2

Cons: Two issues they need to fix 1: my wife of 20 years never changed her last name. Apparently thrifty uses this as a basis to deny her as an automatic covered driver in a car I rent. Welcome back to the 1850’s The desk agent also told me I’d be required to provide a gas receipt from a station witi

Reviewed Jun 2019

review from
2.0

Cons: Notifying me that the office closes at 6pm if you offer a 6pm pickup time. I didn’t know the office closed at 6pm so I showed up a little after 6pm and couldn’t access my car. Rental never happened so this review is for the booking process.

Reviewed Jun 2019

review from
5.6

Pros: The staff,

Cons: 1.The self service kiosk wasn’t working . Standing in line was a very long process 2.the price for the size of vehicle was too small,for too much money

Reviewed Jun 2019

review from

From S$ 38/day

Rated no. 8

Fox

Cheapest deal

6.0 Good (2,411 reviews)

1 location in San Francisco

╳

Fox reviews

Car hire locations

Fox

Locations in San Francisco

780 N Mcdonnell Road

+1 415 917 2713

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friendly staff

4.4

Cons: Pick up took over an hour and I was probably just 8th in line and there were 4 agents. The line just grew longer and longer.

Reviewed Sep 2019

review from
8.0

Pros: No problems with the car

Cons: Every time I pick up a rental from SFO using FOX, the line takes forever. You have to account for about 30-45 minutes waiting in line.

Reviewed Sep 2019

review from
8.8

Cons: Too long of a wait to pick up car.

Reviewed Sep 2019

review from
2.0

Pros: pick up hectic, drop off standard

Cons: The SUV had 61,000 mi, tires needed replacement, scratches everywhere, previously the car had been broken into; probably because the luggage screen was missing so my luggage was never secure, the drivers door was bent from the break in creating a constant wind howl. Unfortunately; I did not see

Reviewed Sep 2019

review from
3.2

Cons: They don’t know how to hold a reservation. Over 2 hours in the pickup line, only to get a car that I did not reserve. Made the reservation 4 months in advance. They actually advised me next time to make multiple reservations with different companies, to play it safe. This is terrible advice. F.

Reviewed Sep 2019

review from
6.0

Cons: Extending was very expensive and inflexible.

Reviewed Sep 2019

review from
3.2

Cons: 45 minutes waiting to pick up the car

Reviewed Sep 2019

review from
4.8

Pros: Drop off was easy. We had to wait for the car and an hour in line to pick it up

Reviewed Sep 2019

review from
4.0

Pros: Clean car

Cons: Service, Pricing Transparency!

Reviewed Sep 2019

review from
7.6

Cons: 1 staff for 10-15 people picking up car. Not a good way to begin vacation

Reviewed Aug 2019

review from
2.0

Pros: Horrible staff. Waited in line for 2 hours without getting my rental car. Waited on the phone for 3 hours trying to get a refund. To this day have not received either the car or the refund.

Cons: Everything. Never rent with Fox! Horrible company.

Reviewed Aug 2019

review from
8.0

Pros: Yes, The space for all the luggage and passengers.

Cons: Better gas mileage and upgraded model.

Reviewed Aug 2019

review from

8.8

Cons: Too long of a wait to pick up car.

Reviewed Sep 2019

review from

8.0

Pros: No problems with the car

Cons: Every time I pick up a rental from SFO using FOX, the line takes forever. You have to account for about 30-45 minutes waiting in line.

Reviewed Sep 2019

review from
7.6

Cons: 1 staff for 10-15 people picking up car. Not a good way to begin vacation

Reviewed Aug 2019

review from
8.0

Pros: Yes, The space for all the luggage and passengers.

Cons: Better gas mileage and upgraded model.

Reviewed Aug 2019

review from

4.4

Cons: Pick up took over an hour and I was probably just 8th in line and there were 4 agents. The line just grew longer and longer.

Reviewed Sep 2019

review from
2.0

Pros: pick up hectic, drop off standard

Cons: The SUV had 61,000 mi, tires needed replacement, scratches everywhere, previously the car had been broken into; probably because the luggage screen was missing so my luggage was never secure, the drivers door was bent from the break in creating a constant wind howl. Unfortunately; I did not see

Reviewed Sep 2019

review from
3.2

Cons: They don’t know how to hold a reservation. Over 2 hours in the pickup line, only to get a car that I did not reserve. Made the reservation 4 months in advance. They actually advised me next time to make multiple reservations with different companies, to play it safe. This is terrible advice. F.

Reviewed Sep 2019

review from
6.0

Cons: Extending was very expensive and inflexible.

Reviewed Sep 2019

review from
3.2

Cons: 45 minutes waiting to pick up the car

Reviewed Sep 2019

review from
4.8

Pros: Drop off was easy. We had to wait for the car and an hour in line to pick it up

Reviewed Sep 2019

review from
4.0

Pros: Clean car

Cons: Service, Pricing Transparency!

Reviewed Sep 2019

review from
2.0

Pros: Horrible staff. Waited in line for 2 hours without getting my rental car. Waited on the phone for 3 hours trying to get a refund. To this day have not received either the car or the refund.

Cons: Everything. Never rent with Fox! Horrible company.

Reviewed Aug 2019

review from

Rated no. 9

Economy Rent a Car

5.1 Okay (1,004 reviews)

1 location in San Francisco

╳

Economy Rent a Car reviews

Car hire locations

Economy Rent a Car

Locations in San Francisco

450 Sutter Street

+1 877 247 3362

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4.8

Pros: Prices are good

Cons: Stopped the self drop-off at time of your choice. That was the reason why I went there in the first place...

Reviewed Sep 2019

review from
7.6

Pros: Drop off was easy but pick up took an hour.

Cons: I didn’t receive the SUV. While I still received a car, it was annoying to get a call saying they couldn’t accommodate me with what I purchased in advance. Additionally, it took an hour to pick up the car.

Reviewed Jun 2019

review from
2.0

Cons: Too slow,only one man show. and my car was given up cost was more than 1.5hrs late. But no one told me!

Reviewed Apr 2019

review from
4.0

Pros: Price. I’ve had WAY better service for the same rental rates at other locations. Will not be coming back.

Cons: New, secure paying process.

Reviewed Apr 2019

review from
3.2

Cons: Poor transparency in contract & inspection. Car was not fully clean or properly maintained. One hubcap was attached with zip ties. Car handling became irregular on freeway & I had to call company for roadside assistance. No help was available for over 3 hours. Had to rent another car to get home.

Reviewed Mar 2019

review from
4.4

Cons: I bailed at checkout because they made me wait for 15 minutes when there was nobody else in line, and the person ostensibly manning the desk was apologizing for how little power he had to remove incorrect gas charges to a previous customer on the phone.

Reviewed Mar 2019

review from
2.0

Pros: Nothing. They did not have a car and forced me to cancel and I was left out without a car. This impacted our weekend plans.

Cons: If they had a car / better customer service / Kayak helped as get another car that day.

Reviewed Jan 2019

review from
8.8

Convenient car rental in the city

Pros: The checkout and check in process is fast and easy. However, I think they have a limited stock at this location, and drivers were late getting cars back. We got a minivan instead of the car we requested. Still they gave it to us at the same price. Good customer service overall.

Reviewed Dec 2016

review from
2.0

Cons: They wouldn't let me use my debit card. Waste of time.

Reviewed Nov 2016

review from
9.6

Exceptional

Pros: This rental was via City Rent-A-Car in San Francisco on Bush St.. We had a great vehicle and the cost was 1/3 of any of the other rental companies for picking up in downtown SF. They were incredibly helpful both at pick up and drop off (I took an Uber to retrieve it). I had the option of dropping off at the airport for an extra $40 but I decided to Uber to the airport from Bush St. for the ease of being dropped off at the terminal. (And it was less money). The back seat had a slight stain - but that had no effect on our use of the car and I don't need pristine new if it means an affordable and very comfortable vehicle for 3 days. I wouldn't hesitate to rent from them again in SF.

Reviewed Oct 2016

review from
8.8

Great Car for the Price. Bad Location

Pros: Perfect vehicle for a less than economy price.

Cons: The location was a congested and dangerous neighborhood. On a shuttle, it was well over an hour to get the few miles for the airport. When I returned the vehicle, it took about forty minutes to get in. The access was also sketchy.

Reviewed Oct 2016

review from
2.0

THE WORST

Cons: No pick up at air port we were told to take a cab to Economy so we ended up renting from Hertz, which cost $346. Never will I book with Economy again.

Reviewed Sep 2016

review from

8.8

Convenient car rental in the city

Pros: The checkout and check in process is fast and easy. However, I think they have a limited stock at this location, and drivers were late getting cars back. We got a minivan instead of the car we requested. Still they gave it to us at the same price. Good customer service overall.

Reviewed Dec 2016

review from
9.6

Exceptional

Pros: This rental was via City Rent-A-Car in San Francisco on Bush St.. We had a great vehicle and the cost was 1/3 of any of the other rental companies for picking up in downtown SF. They were incredibly helpful both at pick up and drop off (I took an Uber to retrieve it). I had the option of dropping off at the airport for an extra $40 but I decided to Uber to the airport from Bush St. for the ease of being dropped off at the terminal. (And it was less money). The back seat had a slight stain - but that had no effect on our use of the car and I don't need pristine new if it means an affordable and very comfortable vehicle for 3 days. I wouldn't hesitate to rent from them again in SF.

Reviewed Oct 2016

review from
8.8

Great Car for the Price. Bad Location

Pros: Perfect vehicle for a less than economy price.

Cons: The location was a congested and dangerous neighborhood. On a shuttle, it was well over an hour to get the few miles for the airport. When I returned the vehicle, it took about forty minutes to get in. The access was also sketchy.

Reviewed Oct 2016

review from

7.6

Pros: Drop off was easy but pick up took an hour.

Cons: I didn’t receive the SUV. While I still received a car, it was annoying to get a call saying they couldn’t accommodate me with what I purchased in advance. Additionally, it took an hour to pick up the car.

Reviewed Jun 2019

review from

4.8

Pros: Prices are good

Cons: Stopped the self drop-off at time of your choice. That was the reason why I went there in the first place...

Reviewed Sep 2019

review from
2.0

Cons: Too slow,only one man show. and my car was given up cost was more than 1.5hrs late. But no one told me!

Reviewed Apr 2019

review from
4.0

Pros: Price. I’ve had WAY better service for the same rental rates at other locations. Will not be coming back.

Cons: New, secure paying process.

Reviewed Apr 2019

review from
3.2

Cons: Poor transparency in contract & inspection. Car was not fully clean or properly maintained. One hubcap was attached with zip ties. Car handling became irregular on freeway & I had to call company for roadside assistance. No help was available for over 3 hours. Had to rent another car to get home.

Reviewed Mar 2019

review from
4.4

Cons: I bailed at checkout because they made me wait for 15 minutes when there was nobody else in line, and the person ostensibly manning the desk was apologizing for how little power he had to remove incorrect gas charges to a previous customer on the phone.

Reviewed Mar 2019

review from
2.0

Pros: Nothing. They did not have a car and forced me to cancel and I was left out without a car. This impacted our weekend plans.

Cons: If they had a car / better customer service / Kayak helped as get another car that day.

Reviewed Jan 2019

review from
2.0

Cons: They wouldn't let me use my debit card. Waste of time.

Reviewed Nov 2016

review from
2.0

THE WORST

Cons: No pick up at air port we were told to take a cab to Economy so we ended up renting from Hertz, which cost $346. Never will I book with Economy again.

Reviewed Sep 2016

review from

From S$ 53/day

Rated no. 10

National

8.0 Excellent (945 reviews)

6 locations in San Francisco

╳

National reviews

Car hire locations

National

Locations in San Francisco

2 Embarcadero Center

+1 415 362 2003

340 Ofarrell St

+1 888 826 6890

350 Beach St

+1 888 826 6890

687 Folsom St

+1 415 882 9440

750 Bush St

+1 888 826 6890

780 North Mcdonnell Rd

+1 844 370 8301

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10.0

Best experience.

Pros: Loved every minute of it. Will be back again.

Reviewed Nov 2018

review from
2.0

No credit card? No rental

Cons: I’m local to the area, and without a round trip airline ticket, they would not let me rent a vehicle with my debit card.

Reviewed Sep 2018

review from
9.6

Pros: The car at pickup had almost empty gas but on request, the agent filled it up.

Cons: National should provide pick up service within a few miles.

Reviewed Sep 2018

review from
10.0

Great experience with National

Pros: They let you pick the car you like in the aisle regardless of what you reserved.

Cons: Did not inform my of the toll collection program.

Reviewed Aug 2018

review from
2.0

Terrible service

Cons: Went to drop off car at 750 bush street address, downstairs car dropoff told me I had to go upstairs to pay if I wanted to pay in cash. Upstairs refused to accept cash. $500 dollars on a $494 bill. Told me they did not accept cash and I had to bring exact cash to the people downstairs as he was too busy for me. I had to walk 3 blocks before I found a coffee shop willing to break a hundred dollar bill at 7 am

Reviewed Aug 2018

review from
7.6

Good experience with National rental

Pros: Upgraded to a BMW X3. I really liked the car and the service.

Cons: I had to extend for a day. The rate that was charged for the additional day was higher than what I had for the week. I would have preferred if it was in line with what I was charged per day for the original rental. Thank you.

Reviewed Jul 2018

review from
10.0

wonderful customer service

Pros: incredibly helpful, warm, kind staff. They were great getting us set up and out the door, and wonderful upon our return. I rent cars often, but I am not sure that I have ever had a particularly memorable experience with car rental customer service, but in this case I can't say enough good things about the great staff.

Cons: not a thing

Reviewed Jun 2018

review from
6.0

Too much money

Cons: Paid way too much for a 4 day rental. I’m an idiot

Reviewed May 2018

review from
9.2

No complaints

Pros: Fast service and return

Cons: Nothing really, could have bin cheaper

Reviewed Feb 2018

review from
10.0

Quick and painless!

Pros: Could not have been more painless. Staff was incredibly helpful/nice.

Reviewed Jan 2018

review from
9.2

Pros: Customer service with Saima ( I think is the right name), was splendid and very pleasant.

Cons: Pricing.

Reviewed Aug 2017

review from
8.8

Great Service

Pros: While I did not request any special assistance, my agent recognized that as a senior citizen traveling with a husband with mobility issues I could use a little help. Without a word, he went a drove the car to the entry for me and helped load in the luggage. I really appreciated his extra service.

Cons: After driving three hours, that car seat really was uncomfortable.

Reviewed Aug 2017

review from

10.0

Best experience.

Pros: Loved every minute of it. Will be back again.

Reviewed Nov 2018

review from
9.6

Pros: The car at pickup had almost empty gas but on request, the agent filled it up.

Cons: National should provide pick up service within a few miles.

Reviewed Sep 2018

review from
10.0

Great experience with National

Pros: They let you pick the car you like in the aisle regardless of what you reserved.

Cons: Did not inform my of the toll collection program.

Reviewed Aug 2018

review from
10.0

wonderful customer service

Pros: incredibly helpful, warm, kind staff. They were great getting us set up and out the door, and wonderful upon our return. I rent cars often, but I am not sure that I have ever had a particularly memorable experience with car rental customer service, but in this case I can't say enough good things about the great staff.

Cons: not a thing

Reviewed Jun 2018

review from
9.2

No complaints

Pros: Fast service and return

Cons: Nothing really, could have bin cheaper

Reviewed Feb 2018

review from
10.0

Quick and painless!

Pros: Could not have been more painless. Staff was incredibly helpful/nice.

Reviewed Jan 2018

review from
9.2

Pros: Customer service with Saima ( I think is the right name), was splendid and very pleasant.

Cons: Pricing.

Reviewed Aug 2017

review from
8.8

Great Service

Pros: While I did not request any special assistance, my agent recognized that as a senior citizen traveling with a husband with mobility issues I could use a little help. Without a word, he went a drove the car to the entry for me and helped load in the luggage. I really appreciated his extra service.

Cons: After driving three hours, that car seat really was uncomfortable.

Reviewed Aug 2017

review from

7.6

Good experience with National rental

Pros: Upgraded to a BMW X3. I really liked the car and the service.

Cons: I had to extend for a day. The rate that was charged for the additional day was higher than what I had for the week. I would have preferred if it was in line with what I was charged per day for the original rental. Thank you.

Reviewed Jul 2018

review from

2.0

No credit card? No rental

Cons: I’m local to the area, and without a round trip airline ticket, they would not let me rent a vehicle with my debit card.

Reviewed Sep 2018

review from
2.0

Terrible service

Cons: Went to drop off car at 750 bush street address, downstairs car dropoff told me I had to go upstairs to pay if I wanted to pay in cash. Upstairs refused to accept cash. $500 dollars on a $494 bill. Told me they did not accept cash and I had to bring exact cash to the people downstairs as he was too busy for me. I had to walk 3 blocks before I found a coffee shop willing to break a hundred dollar bill at 7 am

Reviewed Aug 2018

review from
6.0

Too much money

Cons: Paid way too much for a 4 day rental. I’m an idiot

Reviewed May 2018

review from

Rated no. 11

Europcar

7.6 Good (352 reviews)

1 location in San Francisco

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Europcar reviews

Car hire locations

Europcar

Locations in San Francisco

Take Air Tram For Advantage Shuttle

+1 650 343 3052

All Europcar reviews

Europcar reviews in San Francisco

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car was clean

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great car

car was great

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4.0

Badly located but friendly staff

Pros: Friendly staff (shuttle bus driver waited for us)

Cons: Dropoff in San Francisco far away from airport and rental center (used by other brands)

Reviewed Jan 2018

review from
4.0

Pros: rental car staff was friendly.

Cons: Offsite rental was a pain. Car banged up with dings and scratches. Would pay the extra cash for an onsite agency in the future.

Reviewed Apr 2016

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4.0

Badly located but friendly staff

Pros: Friendly staff (shuttle bus driver waited for us)

Cons: Dropoff in San Francisco far away from airport and rental center (used by other brands)

Reviewed Jan 2018

review from
4.0

Pros: rental car staff was friendly.

Cons: Offsite rental was a pain. Car banged up with dings and scratches. Would pay the extra cash for an onsite agency in the future.

Reviewed Apr 2016

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From S$ 52/day

Rated no. 12

Ace

5.0 Okay (11 reviews)

1 location in San Francisco

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Ace reviews

Car hire locations

Ace

Locations in San Francisco

450 Sutter Street

+1 415 906 6262

All Ace reviews

Ace reviews in San Francisco

Recent reviews

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2.4

Cons: They did not have the car I reserved - an SUV but they did have a luxury SUV and would not upgrade me for free seeing that they did NOT have the car I reserved. I would not pay the difference So was forced to drive a HUGE minivan - the only other car they had. Need Better inventory and customer ser

Reviewed Sep 2019

review from
2.0

Cons: This was the worst rental car experience ever. NEVER GOT A CAR. The CSR was SUPER UNHELPFUL. Shrugged his shoulders and didn’t even try to help me. Ruined my weekend. I was late for my job, and had to borrow a car from family, thank goodness.

Reviewed Aug 2019

review from
2.0

Cons: I arrived to Ace at my reservation time and was told they had no card. They sent me to a different rental place that wasn’t able to honor the price I secured online and so I ended up paying more than double what I originally budgeted.

Reviewed Aug 2019

review from
2.0

Cons: It was the worst experience I have ever had renting a car. I showed up and they did not have a car for me! They had me rebooked at another place where I went next and it was closed! I will never use Kayak again

Reviewed Aug 2019

review from
5.6

Cons: Very slow service for returning.

Reviewed Aug 2019

review from
7.2

Cons: No push to get options I do not want

Reviewed Jul 2019

review from
9.2

Pros: the website did not tell me anything about a mandatory LIABILITY insurance i needed to get from the rental company.

Cons: to try to verify the information with the rental company

Reviewed Jun 2019

review from

9.2

Pros: the website did not tell me anything about a mandatory LIABILITY insurance i needed to get from the rental company.

Cons: to try to verify the information with the rental company

Reviewed Jun 2019

review from

7.2

Cons: No push to get options I do not want

Reviewed Jul 2019

review from

2.4

Cons: They did not have the car I reserved - an SUV but they did have a luxury SUV and would not upgrade me for free seeing that they did NOT have the car I reserved. I would not pay the difference So was forced to drive a HUGE minivan - the only other car they had. Need Better inventory and customer ser

Reviewed Sep 2019

review from
2.0

Cons: This was the worst rental car experience ever. NEVER GOT A CAR. The CSR was SUPER UNHELPFUL. Shrugged his shoulders and didn’t even try to help me. Ruined my weekend. I was late for my job, and had to borrow a car from family, thank goodness.

Reviewed Aug 2019

review from
2.0

Cons: I arrived to Ace at my reservation time and was told they had no card. They sent me to a different rental place that wasn’t able to honor the price I secured online and so I ended up paying more than double what I originally budgeted.

Reviewed Aug 2019

review from
2.0

Cons: It was the worst experience I have ever had renting a car. I showed up and they did not have a car for me! They had me rebooked at another place where I went next and it was closed! I will never use Kayak again

Reviewed Aug 2019

review from
5.6

Cons: Very slow service for returning.

Reviewed Aug 2019

review from

From S$ 47/day

Sixt

5 locations in San Francisco

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Car hire locations

Sixt

Locations in San Francisco

1 Old Bayshore Hwy

+1 415 358 1770

2800 Leavenworth St, Suite A44

+1 415 306 5289

435 South Airport Blvd

+1 415 658 9800

475 S Van Ness Ave

+1 628 242 1569

550 O'Farrell St

+1 650 267 8210

Sunnycars

5 locations in San Francisco

╳

Car hire locations

Sunnycars

Locations in San Francisco

340 O'Farrell Street

350 Beach Street

687 Folsom Street

750 Bush Street

780 Mcdonnell Road

Eagle Rent A Car

3 locations in San Francisco

╳

Car hire locations

Eagle Rent A Car

Locations in San Francisco

1060 Bryant Street

San Francisco Main Depot

San Francisco airport

ADDCAR RENTAL

1 location in San Francisco

╳

Car hire locations

ADDCAR RENTAL

Locations in San Francisco

San Francisco airport

+1 650 777 9993

Advance Car And Truck Rental

1 location in San Francisco

╳

Car hire locations

Advance Car And Truck Rental

Locations in San Francisco

323 South Canal St

+1 650 343 3052

Avr

1 location in San Francisco

╳

Car hire locations

Avr

Locations in San Francisco

San Francisco Airport

Bandago

1 location in San Francisco

╳

Car hire locations

Bandago

Locations in San Francisco

2200 Cesar Chavez

+1 415 401 7659

Black & White Rent A Car

1 location in San Francisco

╳

Car hire locations

Black & White Rent A Car

Locations in San Francisco

222 Mason St.

+1 415 525 4214

GREEN MOTION

1 location in San Francisco

╳

Car hire locations

GREEN MOTION

Locations in San Francisco

450 Sutter Street

Its Rent a Car

1 location in San Francisco

╳

Car hire locations

Its Rent a Car

Locations in San Francisco

1001 Bayhill Drive, Suite 299, San Bruno, CA

+1 415 370 8478

keddy by Europcar

1 location in San Francisco

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Car hire locations

keddy by Europcar

Locations in San Francisco

Take Air Tram For Advantage Shuttle- 1288 Old Bayshore Hwy

Los Angeles Van Rentals

1 location in San Francisco

╳

Car hire locations

Los Angeles Van Rentals

Locations in San Francisco

780 Mcdonnell Road

310-645-2019

Priceless

1 location in San Francisco

╳

Car hire locations

Priceless

Locations in San Francisco

349 Mason St.

+1 415 928 4414

Rent-A-Wreck

1 location in San Francisco

╳

Car hire locations

Rent-A-Wreck

Locations in San Francisco

2955 Third St.

+1 415 282 6293

Silvercar

1 location in San Francisco

╳

Car hire locations

Silvercar

Locations in San Francisco

230 Grant Ave

+1 855 359 2227

TravelCar

1 location in San Francisco

╳

Car hire locations

TravelCar

Locations in San Francisco

101 San Francisco International Airport Tram

Yesaway

1 location in San Francisco