Pros: Friendly people at pick up/ drop off. No remarks.
28 Oct 2016
Pros: car was great representative was polite
Cons: i was originally told that if car was brought in an hour or two late i would not be charged. however when looking at the reciept i found that i was charged an additional eight dollars. also i think i was overcharged for gas
12 Jul 2016
very good experience
Pros: Free upgrade; 5% discount when I asked if they gave a discount for AA membership (they don't, but they applied this discount without me asking for it); very clear about what constituted 'damage' when I checked the car with them at the beginning of the rental, ie. scatches over a cerrtain length, etc.
Cons: Nothing negative to mention.
26 Oct 2016
Cared about minor scratches
Cons: a caused a minor scratch and they freaked over it!!
28 Oct 2016
Pros: Brad was very helpful, efficient and courteous. The way it shoukd be. Excellent
6 Nov 2016
Pros: Free upgrade
Cons: No pickup service
26 Nov 2016
Enterprise is awesome; Kayak gave no discount
Pros: Enterprise staff were very friendly and helpful, understanding and accommodating.
Kayak is a much better search tool than the Enterprise site.
This site is not a scam, so....yey?
Cons: Kayak prices are not discounted in any way. 10% would make me come back.
11 Feb 2016
Pros: very reasonable price and pleasant staff. I have no complaints about the experience.
6 Jun 2016
Best car rental place in Vancouver
Pros: The service was impeccable and the cars immaculate.
2 Sep 2016
Pros: Air conditioning through Oosoyos. The staff who helped us get our rental was very nice. They helped us get our car as smoothly as possible. The woman who helped us was outgoing friendly and professional.
They would not accept an American Debit Card in Va
Cons: Get all of your offices in US and Canada to accept American debit cards.
6 Sep 2016
Cons: Lots of added fees including "premium location" fee. This is ridiculous. Increased price 50% from estimate.
6 Sep 2016
Pros: Good efficient service.
Cons: Insurance was too expensive.
17 Oct 2016
Pros: car was great, in good condition, no issues, price was fair. Drop-off was quick and easy
Cons: pick-up took longer than anticipated.
23 Oct 2016
sales lady was too eager to sell us insurance
Pros: check in was great - no nonsense, fast, efficient
Cons: when I declined she lost interest in me, and her friendliness evaporated
8 Nov 2016
Pros: Everything was excellent
But there is always that tricky part of insurances where you finally don't know how much are you paying.
Why is that hard to include the insurance in the original price?
23 Nov 2016
Vancouver to Seattle and Back
Pros: Easy and fast transaction. The car (Passat) was clean and comfortable, and most importantly affordable.
27 Nov 2016
No one there and charged double
Pros: Where not there after 11 or 30 minutes after accepting my booking. Took cab next day and it was twice as much as quote. Pretty terrible experience with this company at this airport
Cons: See above
12 Oct 2015
Cons: Booked 7 day car rental for my Vancouver trip. When I landed and called the rental office, it got redirected to a number where I was told that this location is closed for the day however I can visit the Dollar rental office which is located at the airport and the same booking would be honored.
When I reached the rental office, I was told they don't have the car and even if they did, they wouldn't be able to honor the booking price as airport has extra taxes/fees. The car they were offering was overly expensive and I ended up not taking the rental at all. Instead I had to look for something last minute from hertz next door who were much more cooperative.
27 Dec 2015
Pros: There was a problem with our car, not a big one but it needed a service check. The people from Dollar were very helpful and offered us a good deal.
Pros: I was given a 10 dollar quote for an upgrade but then charged 20.
On check out the difference was ammended
Cons: I was given a 10 dollar quote for an upgrade but then charged 20.
On check out the difference was ammended
23 Oct 2016
some good pros, but some bad cons too.......
Pros: good car, efficient service
Cons: we messed up our return schedule (missed the ferry) so we:
- returned the car 2h late and to the airport instead in the city -> resulted in 1 day additional rent which we considered as ok
- didn't have the time to fill up the gas otherwise we would have missed the plane -> $227 were charged for fuel service which is 3-4 times the value of the fuel. We consider this simply a rip off, twice the amount would have been acceptable. We might choose another company next time
11 May 2016
Pros: clean car. handled well.
Cons: long line at pickup in Vancouver. 1 sales rep on Sat.
9 Jun 2016
Cons: I believe the price for one way rentals is way too high. Also, why charge the same high rate for all days. The cost of rental per day should be the same for return to the same location and a one time drop off fee for a different pick up/drop off. Current practice discourages me from staying more days. Also, I tend to drive my own car if I am interested in one way car rentals. So for me it reduces my car rentals from Avis.
17 Jun 2016
Great gas mileage. Easy to drive
Cons: Very uncomfortable seats
2 Jul 2016
Pros: Great service and value
17 Jul 2016
Cons: The office was understaffed and we waited almost an hour to get our hundai sonata.. When we finally got it, the windshield wipers had been left on due to a recent wash, and the driver side on did not work. Luckily we discovered this before we pulled away. We were promptly given an different vehicle (supposedly an upgrade to a Santa Fe). It did not have all the same features as the sonata, and both of us found it to be very uncomfortable to sit in regardless of trying all available seat adjustments. We both had backaches for 10 days. Being a larger vehicle, it also used more gas than the originally promised car.
2 Aug 2016
Pros: The ease of pick up drop off
Cons: A surprise $50 fee for dropping off at the airport vs. Downtown. This was not disclosed at time of rental and tripled the cost of my rental. It feels like bait and switch. Other websites do disclose all fees.
26 Oct 2015
Great location for pickup in the city
Pros: Great location, good prices. Employees were very helpful and kind.
Cons: Chevy Cruz is not a great car to drive, I should have asked for something different. I paid for the Garmin GPS and it was very slow to bring up searches. It was helpful while driving on the road but clunky and not very intuitive on searches...it took us to a market when we searched for fuel.
19 Jun 2016
Cons: Long wait to pick up the car, even with reservation.
15 Jul 2016
Nice car, easy pick up, cost was a surprise
Pros: Everything about this went smoothly except for the final cost.
Cons: That my bill was proposed to be $49 per day, and it was $63 in the end because of additional costs. That's a big difference. It would be nice to know about all the add-on fees ahead of time.
27 Oct 2016
Easy, convenient and friendly!
Pros: Loved this place, this was probably the fastest, most convenient rental experience I ever had. Thanks guys :)
Cons: We were satisfied with everything.
1 Nov 2016
Pros: The car was clean, that's the only possitive thing
Cons: At the end the cost was 3 times higher than the expected when we were to pick up the car
5 Dec 2016
Better than expected
Pros: Reviews read on other sites were very critical. I went ahead and booked anyway and it was super easy. Clean car, friendly staff, and super easy. Would do again!
Cons: There's a charge (17%) if you landed at the airport within 24 hrs. I should've said it was more than 24 hrs because they didn't check anyway.
Cons: I asked the Hertz agent specifically when I needed to return the car to ensure that I don't get charged an extra day. She informed me it was 3pm and even noted it on the account. When I went to return the car, I was there before 3pm, but was still charged an extra day. Even though the agent at the office saw that the 3pm was noted on my account, he said he was unable to change it and I had a train to catch and no time to argue. I ended up paying $116 instead of the original $65 quoted though Kayak.
1 Dec 2016
Pros: Car was adequate for our needs. Easy pickup and drop off. Had a turbo engine which I was not expecting.
27 Mar 2016
Very fast process
Pros: The upgrade for being gold to a mini suv
Cons: The drop off area was a little confusing
22 Jul 2016
Car lacked USB port for charging phone
Pros: Very friendly staff. If you talk to the staff and ask everything beforehand, there are no extra charges.
Car was very new.
Cons: Car didn't have USB for charging phone, I ran out of battery.
Price was a bit higher than other companies but pickup location was better.
4 Oct 2016
Pros: Price was as described! Free upgrade
Cons: Did not have anything with better fuel mileage
28 Nov 2016
Vehicle was not ready
Pros: Friendly staff
Cons: Vehicle was not ready, had broken down apparently, was an inconvenience.
Took another car, was not suitable, went back and was given the replacement that was late, made me late, driving up dangerous mountain roads at night, but was the safer car. All fine in the end...
Pros: The car was is good condition, clean and performed well.
Cons: There was only one agent on duty at 10:00 AM on Friday morning when a two cruise ships docked. It took over an hour for her to process all the people wanting to rent cars. She was definitely overworked, and doing the best she could, but the line was very long and the hour wait was not acceptable.
23 Aug 2016
Pros: Helpful staff at pick up.
13 Nov 2016
Pros: The car was clean and well-functioning, and pickup was pretty quick.
Cons: It was hard to find the location of the Alamo desk, so finding the place to pick up was tough.
Pros: Perfect deal and nice ppl. Will do it again!
3 Dec 2016
Crappy cars - didn't bother using them - switched
Pros: The guys tried to be helpful but...
Cons: The first Jeep Cherokee's 4WD service light was on, the second Jeep Patriot was old, ratty and stunk of cigarette smoke, and the last option with AWD was a Chevrolet thing. We left and went to Hertz and got a brand new clean Jeep Wrangler instead.
Cons: I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.